Customer Ratings & Reviews

I’m really enjoying the Asus Zen notebook. My first one had to be exchanged due to a malfunction. The Geek Squad were extremely helpful and kind. I cannot say enough how much I enjoyed the customer service done by all I had interactions with in the Fargo store!

Not sure screen is as large as advertised. I have another laptop which says it is a 15.6 screen and it is larger then the ASUS 15.6 screen; how can that be. Otherwise, so far it appears to be okay

I love this laptop! So sleek, able to handle my multitasking brain, and I enjoy using it better than my MacBook Pro! I’m not a video editor or gamer but this laptop exceeds my expectations

I owned a Asus laptop prior to this purchase and I am very happy with this one. I'm addicted to a laptop that has a touchscreen and a lighted keyboard. I do wish it had a bigger keyboard layout for my fat fingers.

The appliance was not rated for a garage, but I'm not sure I made this clear to the salesperson initially. But most importantly, Bestbuy made it right without any hesitation or hassle

This is the most balanced laptop for someone who does just alittle bit of everything. I wanted an ultrabook that had dedicated graphics, and this is one of the few. I love it!

This was a nice laptop to purchase for a college student. We got a good price when it went on sale at Best Buy. The specs are really all you need for typical laptop use.

Finally a laptop I can use on my lap, that doesn’t overheat and I can touch the screen like most phones/tablets. Yes, I realize it is not a tablet, it’s a real computer - but if you work on a computer all the time, you’re going to inevitably try to use the same gestures you are using on your phone/tablet on your computer screen! It’s a force of habit, and on my previous non-touch screen computers it would just end with me getting angry at myself, and at the laptop for not being touchscreen! It’s 2021! We all want to touch our screens! The batteries have been pretty good for my work use, when the laptop is fully charged, I unplug the power and that gives me about 4-5 hours of working (and not going to sleep) before I have to plug it back in. My previous laptop, which was much heavier and required a laptop cooling fan I put it on, which made it extra clunky, would not last as long, even when I first got it. This Asus doesn’t seem to overheat either, so I can comfortably put it on my lap and not have to worry about it getting too warm, AND since I am not using the cooling fan/pad, it’s a lot more comfortable to type on. Speaking of typing comfortability, the large area touchpad is also excellent. Being in IT, I had used mice/trackballs for decades until my fingers started hurting, and I switched to touchpad to not have to have all these excessive pressure clicking on the Index finger and thumb. Other laptops with touchpads (such as HP) can be awkwardly placed and just do not feel/activate right, no matter how much you adjust the sensitivity on it. I did not have to make any adjustments when I took the Asus out of the box. Using the touchpad with gestures work well. Of course, since it is also a touchscreen, I switch between the two depending on what I’m doing. If the touchpad was not as good as it is, I would most likely just switch to using full touchscreen for gestures/scrolling. Having a 15 inch touchscreen is also large enough for gaming and movies. The OLED makes everything look amazing and vibrant! If 15 inches is not large enough, you can easily plug it into your TV with an HDMI cable. HDMI doesn’t reach where you want the laptop to rest? Well, you can connect wirelessly to your TV (if TV is capable of it). My other laptops had issues connecting wirelessly to TV’s, but this laptop could easily connect to my Samsung TV. As someone who has access to plenty of laptops because of work, it has always been frustrating that not all laptops would connect to my TV, and of course my personal laptops would not connect wireless - which this laptop has now fixed for me. Issues: Not so much the fault of the laptop, but user specific issues. Since it is a touchscreen, and since it has a very thin border on the screen all around, it is possible to accidentally initiate touch screen gestures when adjusting the screen back and forth. I have to adjust often when I’m switching between sitting down and standing up, so there is a slight angle change and if my thumbs touch right over the border to screen- it can initiation gestures or pressing stuff I did not want to press. This mostly only happens when I’m going too fast and not careful about going over the borders! Again, not exactly a computer issue but more of a user issue - but be aware of it! Same thing with the touchpad (and this happens on other laptops) - the much larger touchpad also means there are more areas your wrist can touch on the touchpad - which means moving the mouse. Again, not necessarily a design issue as if you have your hands at a correct level, you won’t accidentally touch it, but in reality - we get tired/lazy and tend to rest our hands/palms a little. Just another thing to keep in mind! Specs are great, it’s fast, has plenty of memory, and I wasn’t even concerned about it. It’ll go as fast as the model you specify, and it performs well - but that’s just a part of what to look at when you’re buying a laptop. The real important part - how does the laptop FEEL? Assuming you’re going to be using it for hours at a time, it’s far more important to know whether or not it’s comfortable. As someone who spends a lot of time on people’s laptops, this is by far the most comfortable laptop I’ve come across in the last 2 decades. Finally, the one thing that it is physically lacking is multiple USB ports. Port wise, we got 1 USB, 1 HDMI, SD Card reader, 2 USB-C, and a headset/mic jack. This can easily be fixed with usb-c / usb hubs to give you whatever/how many ever ports you need, but it would’ve been nice to have 1 more USB, or to include a USB-C to USB adapter. Overall, really great and comfortable laptop.

IT was a open Box item. I have try a few of the Asus i like the higher end ones. this one i had too return the pen do not work right.

Great display. Can also run games using the dedicated GPU.

This is a machine of great beauty! The resolution on the screen is exceptional, super responsive. Processing speed everything I need. Couldn’t be more pleased

I've never understood why I cannot purchase a Professional operating system PC at Best Buys. Had to purchase the Windows 10 PRO upgrade in order to meet my client's needs.

So far, great laptop. Getting used to the compact number key pad compared to previous laptop. Great screen resolution!

Let me start off with the display... I have loved my OLED TV for a few years now and did not realize how much I would love it for a computer... until now. The moment I started up this laptop I was in love with the display which is bright and so crisp. You couldn't pay me to go back to my old laptop's display! Just focusing on the display though would be a disservice for this laptop. Its is very fast. The boot up is pretty much as fast or faster than a tablet with the solid state drive and then you get the best of both worlds here as you can use it as a laptop or flip the touch screen over to use like a tablet. The laptop is also very light and quiet. For how powerful of a computer it is, the fan is amazingly quiet. The only complaint I have for the laptop is that the 10 key is very small even for a 15" computer. Its better than not having one as its a must have for me as an accountant. The small space that the keys are in just causes me to mistype when I go too fast. Again, glad it has it, but just wish the keys were a little larger and spaced out a little more. But trust me, that is the only small complaint I could find on this laptop and if you are looking for an OLED display laptop, I would highly recommend this powerhouse!

It is my daily machine. The quality and performance is top-notch.

Linux does not work properly on this laptop at all. On Windows, the experience is very good, but I need Linux for work and thought that this model might support it because I have an older Asus laptop that runs Linux well. I was able to install both Ubuntu and then Fedora and the same issues were persistent on both. Unfortunately, the CPU regularly soft locks, the graphics card produces kernel errors with the nouveau driver, the trackpad periodically freezes completely, and the real problem is that often, keypresses don't register until about three seconds pass in any application. This leads me to believe the BIOS firmware doesn't play nice with Linux at all. Keep in mind this was done after disabling secure boot and Intel Optane. On Ubuntu in particular, booting can take an absurdly long time and there are several errors during boot and shutdown that seem to vary for no discernible reason. This is a pity based on how well it works with Windows, and I will be returning this laptop because I cannot tolerate a nonfunctional Linux install. Overall, this is a lovely machine that cannot run Linux.

Needed an upgrade. Old laptop had a CD drive, super slow and crashing. Love this laptop. Sleek, fast 16gigs of ram, and great picture.

Always liked the asus and its support, also even more important the understanding and professionalism of the geek squad staff in fixing my problems when they arise.

The perfect laptop 2-1 for my husband. He loves it and the touchscreen is his favorite. The Best Buy staff was UBER helpful and our buying experience was great!

we have been using ASUS Zenbooks for our standard PC laptop for our employees and we find them to be reliable, robust and very cost-effective.