Customer Ratings & Reviews
- Model:
- Q538EI-202.BL/Q538EI-202.BL-11
- SKU:
- 6436221
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the ZenBook Flip 15's screen quality and performance, frequently praising its excellent picture and powerful capabilities. Many also appreciate the long battery life and the easily replaceable SSD. However, some users noted that the laptop can get warm, and the speakers and weight were cited as potential drawbacks by a few customers.
This summary was generated by AI based on customer reviews.
Perfect choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. good battery performance. Worth for the price
I would recommend this to a friendVery nice laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice laptop... worth the price. Ideal for a work at home.
I would recommend this to a friendAsus laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a few more features than I thought it did I am enjoying
I would recommend this to a friendComputer For Editing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new computer, it was an excellent choice!!!
I would recommend this to a friendAudio gave out 3 days later
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall computer. I told myself the audio shouldn't be the deal breaker as I've seen as a bad review. The audio went out after 3 days! I gave it to my girlfriend to update her from her Macbook for online school and couldn't use it. If you're not travelling as much or you enjoying using headphones, i would recommend it. However, as many of us get laptops to take everywhere, i wouldn't recommend it. I tried to love it, i really did, but no can't do.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joel,
It's good to know that the laptop did meet your expectations overall.
We certainly understand your disappointment with the audio quality and the inconvenience this may have caused.
If you need further assistance with the laptop, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
ASUS ZenBook
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall happy with this purchase, everything works fine~
I would recommend this to a friendASUS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. I love it and it is easy to use!!
I would recommend this to a friendPc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it great pc works great not for gaming for school
I would recommend this to a friendAsus Zen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tablet / Laptop, image is clear. Doesnt delay.
I would recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well and has a good price for what it is.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop. I enjoyed playing video games on it.
I would recommend this to a friendHinges suck wish it lasted
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is great, but the hinges break very easily. Since the screen is touch screen, I was told it would be cheaper to replace the whole computer
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chance,
It's unfortunate to hear that your hinges are broken on your unit. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Can you please reach out to us with your case number so we can do some investigation into this issue? We would love to have your issues resolved in a timely manner.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107046149-0008) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Good for the price but doesn’t stand up to my Mac
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. Wouldn’t recommend though. Hard to open and trackpad isn’t all that great. Colors are vivid so that’s a pro. Used to working on a Mac so this was outside my comfort zone.
No, I would not recommend this to a friendNice colors but grainy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The colors are good but when ever a light collor (white , tan, rtc) you can see the pixals and it makes it look grainy. Not ok for a 1500 laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Swis,
We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. I will be letting the related department know about this concern for continuous improvements to the product line. However, if you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS!
Best Regards,
Jonelle,
ASUS Customer Loyalty US Support
Open Box Satisfactory
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware when buying open box for this or any oled laptop. Besides the numerous scratches and marks all over the laptop as if it had been used for years, upon starting it up there was image burn-in on multiple areas of the screen. I was told by a Best Buy associate that this was not a floor model item, but I find it hard to believe that burn-in could occur so quickly for the previous customer who returned it. To make matters worse, when retuning the item in-store, for some reason I had to stand there and wait while the associate factory reset the computer. This wouldn’t have been a big deal normally, just a minor inconvenience, however this computer took over 30 minutes to reset. There is no doubt that this laptop presents a good value, with a beautiful display and good specs, however please make sure to inspect your laptop display for burn-in if you buy open box, as I suspect some open box are floor models that could have been sitting out for months
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear sespos,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107009295-0023) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Do not purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer ran hot and turned off 1.5 months after purchase. My return period with Best Buy ended 1 month after purchase. I assume I will have to pursue the warranty with Asus - what a pain.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JM4A,
We do understand your concern about thermal issues and the inconvenience this may have caused you.
It is normal for the laptop to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no system resource hungry applications are running in the background, this will definitely spike the temperature and may also cause auto-shutdown. The heat or temperature does decreases or normalizes once system resource utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not bad at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer but screen flickers some. Like like something to do when flipping it to tablet mode. But over all good
I would recommend this to a friendConsider carefully
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen won’t work unless it’s plugged in. The back light on the keyboard is on but the screen flickers and or goes black. It’s 2 1/2 weeks old should NOT be doing this. Took it to geek squad and they said we could send it out but it was a manufacturer defect. The battery also does not last long. It’s a cool idea the flip book but I think it needs major improvements.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emily,
We certainly understand your disappointment and the inconvenience this may have caused you.
All ASUS products undergo intensive quality control testing and inspections, these are random problems. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Did not get what I paid for... Worst audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend though. . SOUND volume is veryawful/disaster. On/off button doesn't work often. Screen flickers . My previous Asus laptop(ASUS Q525UA-BI7T9) was great Not happy at all, and would love a replacement or a different next model iwithout these problems.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jaig,
Please allow us to apologize for the issues you are experiencing with your unit. We do value our customers and take negative customer service experience very seriously. Please allow us to make your experience with ASUS a better one.
For further assistance please send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107018112-0008) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
- Pros mentioned:Processor speed, Screen quality
Very much worth it
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m upgrading from my a relatively recent mid-end laptop, Asus Ryzen 5, to this bad boy. Out of the box, there’s nothing out of the ordinary. I actually always like Asus’ packaging because it feels special and is designed to make this seem like a high end purchase (which it is). Upon powering it on, even at the initial setup, I was BLOWN AWAY with how great the screen look. The 4k screen runs as clear, bright and crisp as you’d expect with deep black tones for contrast. This literally looks as good, if not better, than my highest end TV. The keyboard layout is great, buttons functioned comfortably, with a numerical keypad, which plenty of laptops nowadays omit. This was a welcome change of pace. The touchpad mouse, works as expected, is smooth, and avoids the common hassle of accidental clicks or over clicking. Past that, the other things of note were the speed and audio quality. My old laptop had the speakers on the bottom so when you’d listen to audio, it came through muffled by the surface the laptop sat on. Not anymore cause this came through clear as day. Obviously computers can be deceptively quick upon launch but bogged down as the memory fills up. I transferred a few hundred gigs of media onto this and noticed no difference in speed. Truly a powerful machine. In closing, there’s not much else to say. At the end of the day, it’s a laptop. You’re going to probably click around, watch some videos, do some work and be happy. The difference is that if you want to do all of those things with one of the sleekest, sharpest, most powerful laptops on the market, this becomes an obvious buy.
I would recommend this to a friend