Customer Ratings & Reviews
- Model:
- UM5606WA-PB99T
- SKU:
- 6593255
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Zenbook S 16's stunning screen quality and comfortable keyboard and trackpad, along with its impressive battery life. However, some users noted that the laptop can get quite warm during use. The excellent audio and performance were also frequently praised.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Keyboard qualityCons mentioned:Overheating
Beautiful laptop until it overheats
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this laptop for 5 days so far. I set it up, deleted any bloatware, stopped unnecessary programs from automatically running at Windows startup, updated all windows/hardware/software drivers, installed hardware monitoring software for temperature mainly (HWiNFO, HWMONITOR, etc) having read this laptop has issues. This laptop has frozen/crashed several times already, all while streaming YouTube! I even set the fans at constant full speed in the MyAsus app for maximum cooling potential and that did not prevent it from overheating. I didn't even get to test and push the hardware to any limits with benchmark programs yet and what does it matter at this point (plenty of tech YouTubers already have that data). I made sure to have the ventilation on the bottom rear of the laptop fully exposed, not just on a flat table which only provides maybe a few millimeters of clearance but i actually set it up to leave a huge gap where the holes are for maximum airflow but nothing helped (see photo). This laptop is thin and light with great potential but the overheating issues are unacceptable and inexcusable. This will be going back. What a shame. The screen is beautiful, the keyboard and trackpad are nice and the speakers sound good but who cares if you have to deal with a brand new laptop crashing in 2024.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Giddyups,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
In the meantime, It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2408005206-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life
I love my Asus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the previous model this thing is so fast and smooth I multitask has 32 gigs of RAM which is outstanding never stuttering has been amazing battery life is absolutely outstanding.
I would recommend this to a friend - Pros mentioned:Battery life, Keyboard quality
Battery life and build quality never better!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has everything I'm looking for, watching YouTube takes about 10% an hour. Light use it lasts up to 13ish hours. The touch screen is amazing, keyboard feels great, and even the graphics can hold its own. My only gripe with it is the price, it is quite spendy for a laptop, but for a notebook/MacBook style, it's wonderful! Side note... The stickers added on are angled wrong, and an HDMI sticker??? In 2024? Lol
I would recommend this to a friend Should have been good, but plagued with issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop just for web browsing & Microsoft office usage. After a few days of use, I had to return it due to a few issues that I couldn't excuse. Issues: - CPU runs very hot. Just for normal tasks like web browsing, the laptop would get hot enough that I couldn't keep it on my lap. I personally believe that it's due to the chassis being too thin to properly cool it. Perhaps if you keep it on a desk you could get by, but I couldn't excuse it. - Touch pad did not feel good to use. Hard to explain, but I just found it unpleasant to use. It's a shame because it's so large which deserves some kudos, but after using a MacBook for a while, this one just feels poor. - The front facing camera didn't work. I thought that maybe I hadn't installed a driver, but from some internet research, others have had the same issue. Apparently it's due to the drivers being signed for a beta version of Windows instead of the current version. Either way, the front facing camera and IR camera just weren't detected by the computer and weren't usable. - Minor gripe, but I dislike how the power button is just a normal key in between the delete and print screen. If it had a different click style then it wouldn't be too bad, but it being just a normal key that you can accidentally misclick is a bit annoying. Just to balance things out, somethings I like about it: - Nice screen. OLED at 2880x1800 looks good at this size and 120hz, touch, and pen support are also nice additions. I'm personally not affected by the supposed flickering so your mileage my vary. - Decent port selection. 2x USB-4 ports, 1x USB-A, HDMI, and SD card it enough for my use case. - Good build quality. Doesn't feel cheap or flimsy apart from the trackpad. The "Ceraluminum" (or however it's spelled) generally feels nice, gives it some character. - CPU seems powerful and efficient enough. I don't really use any heavy processor applications, but from my use case, I didn't really have any hiccups. - I didn't get enough time to see how the battery life is so I have nothing to say about that. It's honestly a shame because this is a nice laptop, but for the long run, I couldn't justify the issues the laptop has.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tao T,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. In the meantime, It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2407040629-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
If it worked all the time it would be fantastic.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this computer few months, still under apparently useless warranty. Writing this review from my old MSI laptop because this ASUS is locked up, practically a brick and best buy and ASUS wont help. This computer is locked up after ASUS automatically did a firmware update. ASUS says work with Best Buy. Bust Buy want $150 to look at it under warranty. It also has a tendency to just go black and no respond to any thing, CTRL-DEL, power button press, sleep button press. Only way to get it to comeback is long power button press to force it to shutdown. On the plus side I've not had any wifi issues nor heat issues even when I was doing batch transcoding. IT is a very fast computer and did transcoding faster than my old gaming lap top. I used KDENLive to do video editing and it is great for that. It also rendered the videos very fast even at 1080p
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Edward S,
We sincerely apologize for the issues you've faced with the laptop and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. We would like to make your experience with ASUS a better one.
Please send us an email at [email protected] and include the case number "N2407040629-0019" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Keyboard quality
Hands down my favorite laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS Zenbook S16 is the best laptop I’ve owned. It’s super thin and light but still feels solid, with a stunning OLED screen that makes everything look sharp. Performance is fast and smooth, battery easily lasts all day, and it charges quickly. The keyboard and trackpad are comfortable, the speakers and webcam are great, and it has all the ports I need. Sleek, powerful, and reliable — highly recommend.
I would recommend this to a friend - Cons mentioned:Overheating
Second try, same constant issues. DON'T BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initially this laptop looked amazing for what I needed, and it started off fine... Until the issues started. I should've returned it, but I thought "surely this one won't be as bad as the one I already returned". I was wrong. This is my second laptop of the exact same model and I'm having the exact same issues; overheating, wifi disconnecting constantly, random system devices just stop working randomly. I thought it must've just been some kind of driver problems, but at this point Asus should've ironed any out... It's the worst product I've ever bought from Asus by a LONGSHOT! DO NOT BUY THIS PRODUCT.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience, and we sincerely apologize for the ongoing issues you've encountered with the ASUS UM5606WA Laptop. We understand how frustrating it must be to face repeated problems, especially after giving the product a second chance. Your feedback is very important and will be shared with our product and support teams to help improve quality and reliability.
To address the issues you've encountered, we suggest performing a BIOS update. Before starting, be sure to back up any important data, as this process may reset your current settings, apps, or files. Keep the device plugged in throughout, and avoid closing the lid during the update. You can follow the steps outlined in the FAQ linked below. If problems continue, please contact our support team at https://www.asus.com/us/support/callus/ for further assistance.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2408005206-0030" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/faq/1008276/
- Cons mentioned:Overheating
Initially Liked It But Returned It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop had everything I was looking for; fast CPU, lightweight, 32 GB ram, nice display. But I returned it because the display had a flicker problem. The laptop also runs very hot which wasn’t a big issue to me but still a negative. I returned it a day before my return period expired since I don’t really want to take the chance with ASUS warranty process (from previous experience and their poor reputation), especially with such a expensice laptop. I ended getting a different laptop since retuning and exchanging for another one would another week or 2 to get.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bryan,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2407040629-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
BSOD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return, blue screen several times a day. No software installs besides what came with it. Called ASUS support and had me reset windows but that didn’t help. Had me reset bios to default which help a bit but still crashes twice a day or so instead of 12. Returned and got different brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EG2024,
We sincerely apologize for the blue screen issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Your feedback is greatly appreciated and will be passed to our Product Team for review. It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
Although you have returned the notebook, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2407040629-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ASUS keyboard quite working after windows setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had great hopes for this computer. Went through the windows setup and upon completion the keyboard stopped taking input. Same with an external keyboard. Called ASUS technical service and got in immediately, no wait. The tech was unable to help me much since the keyboard didn't function. Directed me to return unit. I did and after another two weeks received replacement. Same thing occurred after window setup keyboard stopped working. Again went to ASUS technical support and received better help. able to use the screen keyboard and able to do further troubleshooting, removing drivers and reinstall. In the end factory reset the laptop and started windows setup. The keyboard always work during the setup, but once complete the keyboard stops working. When I asked the technician if this was common and he said no. Two in a row indicate they have a software incompatibility issue. Ended up returning it and getting a more expensive Mac and happy with it. I'm not against ASUS. None of the reviews on line indicate this issue. Probably a new driver, hardware or windows update that creating the issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kenneth S,
We regret to learn about the keyboard issue you have experienced with the ASUS Zenbook S 16 UM5606WA laptop model, and we apologize for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2408005206-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Keyboard quality
ASUS Zenbook
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ASUS Zenbook 16” pricey however worth the money. 32 GB RAM, 1 TB Super Fast great keyboard lighting and large track pad light weight
I would recommend this to a friend Disappointed! Avoid!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really, really liked this computer, until... First, the screen keeps randomly dimming itself and I have to keep adjusting it manually, every day...Very annoying. Second, only 4 months in, I had to completely reinstall Windows...Big hassle. Third, and worst, now only 7 months old and the screen went out completely...Extremely disappointed, major hassle. It is now in Asus service for this. For an $1,800 machine, I expect a lot more than this. Very, very disappointed. I should have read all the negative reviews before I purchased this. I agree with them now. Avoid this computer. Asus, you must do better than this! I never had these issues with the last 4-5 Dell machines I had before this. I now regret switching.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear StevenT,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if have had issues with this laptop. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. Issues you've had with this laptop are random. The random screen dimming in Windows 11 is typically caused by automated brightness features designed to save power or reduce eye strain. This can be disabled inside Windows Settings > Display. Windows can be corrupted sometimes due to third-party drivers or applications and a Windows reinstallation is required to resolve this issue.
If you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Overheating
Runs hot
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs very hot, trackpad has a slight rattle. The heat is bound to impact longevity. Had to return, unfortunately.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alt F,
We sincerely apologize for the overheating and touchpad issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. In the meantime, It is recommended to download and update the BIOS to version 309 for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that may cause the system to not be able to turn on.
BIOS Update for Windows: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-s-16-um5606/helpdesk_bios?model2Name=UM5606WA
Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2407040629-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
great if you dont have any problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was ready to buy a second one of these but the first one I bought for my sone had the screen die... this was not the bad part, I paid for the best buy premium support plan and he took it to geek squad where they had to send it into asus.. it has been 3 weeks and we have not received any updates at all. I canceled my second order and bought a dell from dell with a dell warranty I know dell will come out and have my device fixed within 2 days max as I have had dell laptops in the past... I will never buy from best buy or asus again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnC,
Thank you for reaching out. We’re very sorry to hear about the issues you experienced with your device not working and the delay in its repair process. We understand that your device was sent to ASUS for repair by Best Buy, and we recognize how frustrating it must be to not receive timely updates.
To help us address your concerns promptly, kindly provide us with your case number. N2408005206-0024. Additionally, when you contact us at [email protected], kindly include a link to your review for reference. This will allow us to investigate your case thoroughly and work towards a swift resolution.
Your feedback is invaluable to us and plays an essential role in improving our support channels. We appreciate your patience and are committed to resolving this matter to your satisfaction.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Great until it crashes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love it, and I did for a day or two, but then I started to get a large number of crashes that I couldn't ignore. Returned. Really puzzling because I've also used the Asus Zephyrus G16 with the same chipset, and it is rock solid.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stephen,
It is our sincere regret that you have experienced crashing issues with the notebook and we apologize for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Having returned the notebook, we hope that you were able to obtain a functional replacement.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at [email protected] and include the case number "N2408005206-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Overheating
It is not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop gets too hot, and for the price, it’s not worth buying.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Axlpp,
We’re sorry to hear about the issues you’re experiencing with your ASUS UM5606WA Laptop. This is not the level of performance we aim to deliver. To help resolve the overheating, we recommend reviewing the steps in our troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408005206-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/
Disappointed 1500$ computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen stopped working within first month, computer initiated update then never came back online flashing keyboard.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hsksoso,
We’re very sorry to hear that your ASUS UM5606WA laptop is experiencing display and startup issues so soon after purchase. This is not the level of performance we aim to deliver, and we appreciate you taking the time to report the problem. To help resolve the issue, we recommend performing a Hard Reset, which may help restore functionality.
Hard Reset
1. Remove all external devices such as the AC adapter, USB devices, etc.
2. Press and hold the power button for 60 seconds.
3. Reconnect the AC adapter.
4. Turn on the power of the device.
If the problem continues after this step, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair services if needed.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408005206-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Tools of the Trade: No Room for Compromise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good laptop, honestly, but as a software developer, I need to run Visual Studio, Docker, and SQL Server Management Studio. I somehow felt it was a bit slow for my needs. Additionally, I wish there was an option to upgrade the RAM, but since that's not possible, I'm planning to get the ProArt StudioBook 16 instead.
I would recommend this to a friendLaptop freezes constantly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop freezes constantly when watching YouTube or Netflix and Asus doesn't know how to fix the problem. Could be bad drivers from AMD or the MediaTek modem which is soldered and can not be replaced. A shame because is a nice machine rushed into the market when it's not ready and fully tested.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sandra R,
We're sorry to hear that the laptop keeps on freezing and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please email us at [email protected] and include the case number "N2408005206-0010" as a reference so that we can further investigate this problem. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Give me the $400 gift card best buy. Do it now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great laptop. Word of advice, enter the laptop to go to the Asus website to update the bios and also AMD website to update the hard drive and it will be running smoothly
I would recommend this to a friend
