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Customer reviews

Rating 4.2 out of 5 stars with 495 reviews

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  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

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    Rating 4.7 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 495 reviews
  • Rated 5 out of 5 stars

    9/10 satisfied 1 for improving, best working lap

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, Light, battery enough( saving energy mode 10h+) , good quality when you touch it. No issue with the heat ( without charging) If you want to buy it for game, not good, woth charging it’s very hot. Office use/ home work use, perfect screen. If asus can listen, be a better vision for screen side angle, improved viewing , now cannot see anything if daylight come in. Another thing is when you open it , you might scratch the camera or the top screen, the open design need to be better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop, Few Drawbacks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for the price (got it for $1099 b/c of memorial day sale). Thin and elegant design. Havent maxxed out RAM usage yet, which is nice since with 16gb I was constantly having issues. Biggest problems thus far is that it gets decently hot, the battery life isn't incredible, and that it comes preinstalled with lots of ASUS software and Microsoft stuff (all of which is pretty standard). Hate the Copilot button, but again, standard. Overall, its performing quite well. Ive yet to use it with adobe or autodesk products, but I probably will in the future.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter likes this laptop. Overall, it works really well. Unfortunately, the "right" arrow key broke and it is not replaceable. The key still functions, it just has a vertical break in the middle of the key. Not sure how it broke. The screen is clear, and it is fast enough for her.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So close to perfection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having owned the X1 Carbon for many years, my standard is set high. This Zenbook s16 is almost a perfect ultra lightweight. The keyboard is not as good as the X1 Carbon, but it's still very good. I get about 6-7 hours of battery life with mix use of surfing and watching YT/movie. OLED screen is a nice touch and text reading does not suffer. On the negative side, this device gets warm when is being charged. Like other OLED screen laptop I've tried, reflection is almost unbearable in bright light or outdoor. Two technical issues I've come across are: 1) Screen black out twice while in use, and 2) Randomly not charging. The work around is to power down, unplug everything and hold the power button for 40 secs. I still like the Zenbook s16 and do hope these two issues get addressed in the future.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The screen glare/reflection and heat are an issue.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous laptop, very thin and light. The OLED screen is amazing but as others have noted, the heat is real. Even with light usage (web browser, Outlook, powerpoint) the laptop got pretty warm. I ended up returning it because the glare/reflection from the screen was awful for use case. My office has overhead lighting and that's all I could see on the screen.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great looking but plenty of issues.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far have been using this for about 2 months since the begining of my freshman semester for school. this laptop was meant to get me through my entire college journey. So far this laptop has been very buggy and giving me issues left and right. let me express that the pros include what it should, things like extra long baterry life that gets me through my entire school day on one charge pretty much, a beautiful display, and lightweight. The cons tho, The laptop runs very hot without even doinb much other than coding python and web browsing. The laptop will freeze and not respond to anything at all randomly. The laptop screen while beautiful will flicker randomly when im watching a video on canvas that was assigned to me. I know these issues are random and hard to replicate so i have not brought it in but I do plan on it as soon as I can. I am very disapointed in asus as I use them for almost any PC DIY project I have ever done. This is a huge let down and could probably sway me to not buy asus again.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Daniel C,

      We sincerely apologize for the overheating and system issues you've faced with the notebook and for the inconvenience caused. Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.

      If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2407040629-0013" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1008276/ Asus

  • Rated 5 out of 5 stars

    Best work laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop packs more than enough power for all my work. While it might not be able to run AAA Games, it is most suitable for people wanting to do their office work, develop software, or just watch shows on the amazong display. And with the battery life, it is the best work laptop I can have. I used to have an MSI GF65, but it was just to heavy to carry around, and you cannot expect more than 30 mins of battery from any gaming laptop even for working on Word.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 16" Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this laptop because it was a bit too large for the desk space available. Wish I had more room, because this laptop was amazing. Beautiful display, light weight, speedy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Fast Performance Good Battery Great Screen Good Build Good speakers Cons: Runs hot under medium loads, fans are a bit noisy keyboard and trackpad a bit mushy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS is Top of the Line

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a bottom of the line ASUS laptop for 5 years with never a problem. So was more than pleased with the new Zenbook S16. It has a sleek thin design, beautiful clear touchscreen, and awesome features on the touch pad. Plenty of memory and fast response. Plus, it’s light weight. I’m not a gamer and use mostly for small business and newsletters and photoshop work. But it meets all of my needs. Some reviews speak of it getting too hot, but I have not had a problem like that anymore than any other laptop. The battery lasts a strong 8 hours. It was easy to set up even though I was new to Windows 11. I would highly recommend this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This computer is Amazing!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this computer! Its perfect in every way, the screen is so clear and vibrant, the processor is fast and handles everything i do on it, it’s really light weight to carry and move around yet its a very solid build quality. Here is nothing im unhappy with about this computer and i have told all my family and friends if they need a new computer to buy this!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Zenbook PC S 16

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PC runs smoothly and responsive. Screen is well established and utilized almost all physical area with very little overhead left. This is impressive. Double character keys with the second sub-print characters are too small with very thin ink! As such, unable to sufficiently catching the background keyboard light. As a result, the second characters on these double keys are not well lit, and thus hardly visible.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear CuongC,

      Thank you for sharing your feedback regarding the ASUS UM5606WA Laptop. We are pleased to hear that you found the system to run smoothly and responsive, and that the screen design impressed you with its efficient use of space. However, we sincerely apologize for the inconvenience caused by the keyboard design, particularly the visibility of the secondary characters on the double keys when using the backlight. Your feedback is highly valuable, and we will ensure it is communicated to our product team for further evaluation.

      To further investigate this issue and provide you with the best possible assistance, we kindly recommend contacting our support team at https://www.asus.com/us/support/callus/.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2408003491-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    So good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, sleek, powerful, good screen, keyboard, and design

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A year later, still great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've forever been an Apple user but with graduate school there was a need to migrate to the Microsoft workspace. This laptop made the transition super easy! The interface is easy to use, all of its systems work exceptionally, and it's lightweight which is always a bonus. It even runs my heavy programs and heavy games better than expected. Genuinely no issue, I recommend it to anyone looking to make the switch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Zenbook not totally Zen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upside: The screen size is a full 16 inches. The processor works great and is very fast in the Windows 11 environment. Hopefully this will allow a Windows 12 upgrade. The salesperson didn't really say. Otherwise, Windows updates were made very quickly. The keyboard returns me to the regular QWERTY keyboard without the extended number keypad on the right, which I've never needed. So far sound is great and the colors are fantastic. Downside: There are very few ports: only one USB 3.x (on the right side) and two USB-C (on the left side), making it necessary to purchase a hub for using external hard drives and printers at the same time, both of which are USB 3.0. Best Buy had only one hub in stock at the store, very limited. I had to go to other retailers for my new peripherals. Also the power cord uses one of the USB-C ports rather than having a stand alone power input (similar to headphone jack) that my previous ASUS laptop utilized. Not a very smart design as far as ports are concerned. The touch pad has a limited sweet spot when right and left clicking, but I prefer using a mouse which is much quicker anyway, thus use of an external port is necessary, but I can use the touch pad when necessary. The screen dims pretty quickly when it is on battery and haven't had a chance to work with the settings on this yet. There isn't a "Home" and "End" key on the keyboard. The page up, down, home and end works to move the cursor up, down, left and right, but to use as true page up, down, home and end you press the Fn (function key) on the bottom left while pressing the appropriate Home/End etc. key on the right. I don't like the position of the power "ON" button on the upper right next to the Delete key. They could have placed this button somewhere else on the keyboard or on the side of the Zenbook like my previous ASUS laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Toasty, but ultra portable 16inch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While there is no other 16 inch ultraportable with this kind of build and portability, it gets hot very quick. It is the trade off for having a well built 16 inch machine with extreme portability - it is as light as a 14 inch. I do wish its a bit thicker so they stuff an even bigger battery and bigger vapor chamber.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS Zenbook s 16

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to purchase the zenbook s16 because of the reviews. So far it has been great for my business and personal use. It's lite weight which is great for real estate and being on the go. I love the style and touch screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice oled laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the price! It works better than expected for not having a dedicated gpu and can handle light gaming and CAD work without killing the battery. Good battery life, no overheating issues, and a gorgeous screen!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OG Mac User Says Heck Yes to the Zenbook S 16!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a devoted Apple user for three decades, and this is my first Windows PC. Both my work and school rely on 365 accounts, and the cross-platform issues were constant and exhausting. I decided to set up a Windows/Android-based tech system and was extremely nervous about it, but I did my research and took the plunge with the ZenBook S 16. After two months of use, this PC continues to exceed my expectations. I love the build; for a 16-inch laptop it's remarkably thin and light, and the Ceraluminum material is virtually impervious to fingerprints and smudges. The touch-screen OLED display is stunning, and the Ryzen AI 9 365 processor is quick as lightning and able to handle some pretty heavy multitasking with ease. The battery life is insane. I'm getting upwards of 16 hours of moderate to heavy usage. I read that it has some thermal issues, so I adjusted those settings in the MyAsus app and it hasn't been an issue since. It can be a bit pricey, but it frequently can be found at a discount on sites like Best Buy. Coming from my 14-inch MacBook Pro M3 (which I've relegated to my creative apps and tasks and personal use) I can say that I enjoy using the S 16 just as much if not more. I cannot say enough about how great this laptop is!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful little powerful laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. It is quite powerful for its size. And beautiful as well.

    I would recommend this to a friend
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