Customer Ratings & Reviews
- Model:
- UX391FAXH74T
- SKU:
- 6329960
Rating by feature
- Value
Rating 3.5 out of 5 stars
- Quality
Rating 3.7 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers admire the ZenBook S UX391FA for its portability, lightweight design, and ample memory. The touchscreen and keyboard are also highly praised. However, some users have expressed concerns about the battery life and overheating issues.
This summary was generated by AI based on customer reviews.
Long process but great customer service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although we had some hurdles, the customer service team was right there to make sure I was taken care of.
I would recommend this to a friendThe best complimentary computer.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my computer system. Working with it is very fast and easy to use as well as handling. The right color picture is very good and the paint screen is very nice and easy to use all the apps that were free with my purchase were made for easy access and use. I would give this computer system the best compliment for every day use.
I would recommend this to a friendFor My son
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son really likes this labeltop so we decided to get it.The price was right
I would recommend this to a friendExcellent laptop, superb video
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop. Beautiful 4k screen. Boots up in seconds. Extremely fast processing. Runs hot. Very strongly suggest using a laptop cooler. I upgraded to a 1TB SSD. I watch cable TV, YouTube & Netflix daily and the video is superb. Speakers are average so I suggest a Bluetooth speaker when watching videos.
I would recommend this to a friend- Pros mentioned:Memory
Great laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop, has plenty of memory and the hard drive is great!
I would recommend this to a friend - Cons mentioned:Battery life
Short Battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop. Sometime get hot but the problem is the battery life. 3 hours maximun
No, I would not recommend this to a friend One of the best for businessmen/businesswomen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a best laptop for Business, who is looking for something especially, light and powerful, for some reason I couldn’t pick it up from store, but it’s the first my choice yet
I would recommend this to a friendGreat laptop to work from home
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop to work from home. It is fast and has a large screen.
I would recommend this to a friendLove Asus
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for college. This has been a very good investment purchase for education.
I would recommend this to a friendGood computer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with my purchase. ASUS brand is very reliable.
I would recommend this to a friendUltra slim laptop!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! My son loves it! Very sleek. Nice screen.
I would recommend this to a friendLightweight and lightning fast!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great on the go laptop. Super portable and super fast.
I would recommend this to a friend- Cons mentioned:Overheating
DO NOT PURCHASE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My previous laptop was an Asus and lasted me seven years. I expected the quality to still be there but to call this laptop subpar would be a compliment. The computer runs very hot and I receive BSOD nearly every time I open the laptop. 10/10 do not recommend.
No, I would not recommend this to a friend Expensive but poor quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but terrible. Freezes and easily loses internet connection. Also, volume is very low and the mouse feels like that of an inferior laptop. I've only used for 6 months and I'm dumping it to by another brand.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you back up your data and perform a system reset.
We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support