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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 475 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.3 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers praise the ZenWiFi AX Wireless-AX system for its ease of use, extensive coverage, and strong signal, resulting in improved performance throughout their homes. Many appreciate the system's compact size and relatively quick setup. However, some users experienced connectivity issues requiring frequent restarts, and a few found the app and firmware updates problematic. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 475 reviews
  • Pros mentioned:
    Coverage, Range

    Rated 5 out of 5 stars

    Easy to setup. Great performance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as mesh networks goes, this works as better than expected. Setup was easy and I have not had to reset my routers since they have been installed unlike other wife extenders and routers I have used. Range is great and coverage is great. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 5 out of 5 stars

    ASUS Mesh Wi-Fi 3pack sysstem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With assistance from a wonderful Best Buy associate, I purchased this ASUS Mesh WiFi system. I really did not know what would be the best kind to purchase for my specific needs. This turned out to be a wonderful purchase, and just what I needed and it is working GREAT. Thank you so much!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is great! I purchased them to extend my wifi range to my ring system. But I added other devices in my home because the speed seem much faster than my router. It works better than I expected. I was very easy to set up and the system can be monitored and controlled through an app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...but I haven't taxed it yet. Setup was super easy using the IOS app on my iPhone. It supports VPN (L2TP, OpenVPN and PPTP) so setup for my StrongVPN was very easy as well. Signal strength was good across a 2500 sq ft home and the nodes auto-connected to the main hub. I like it and the price was good.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 5 out of 5 stars

    Easy Setup

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using three points in our house has really helps in the far corners from the wifi connection. Easy to set up and un-intrusive. Appreciate that we can turn off the light for the one in the bed room. Yet it will still flash a warning if it loosed internet connectivity.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Highly reliable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior to this purchase, I had gone through 3 Netgear AC8000 X6 Mesh Extender. I was experiencing slow speeds, rebooting of extender or simply no signals. I fell on this Asus AX mini purely by accident as I was returning the last Netgear Extender the Bestbuy cashier suggested I speak with the salesman prior to refund. I'm glad I did because I was told my issue was that I was using a router extended with a Verizon router which although would work at first eventually the network would slow down and reboot the extender. The salesperson suggested a Linksys however it was $100 more. So I choose the Asus due to the price ($270 on sale) without truly knowing all its features such as dedicated WIFI6, security (AiProtection) etc.. So far I've had it for 1 week and love it. No more dead spots or drop in signal on the 2nd floor. Also, Like to note I replaced the Verizon router which was in the basement with it, and now the entire 3200sqft house is covered from the basement up to the 2nd floor.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, Affordable AX Mesh Solution

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable AX Mesh. Would be 5 stars if it were 3-channel but that's why it's cheaper. Has really opened internet access in my home.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Spotty Connection & Abysmal Support

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d give this 1/5, but I still have somewhat of a connection to my devices. The Best Buy worker (now a manager) recommended this router over the Netgear Nighthawk & eero. Came across as “You’re dumb if you don’t get this one.” So I caved… Set up was easy but the performance of the router was TERRIBLE. I had all 3 nodes (or whatever they’re called) set up in my 2-story townhome. Connection would drop sporadically on my smart tv, smartphones, PS4, laptops, and desktops. Even upgrading to WiFi 6 devices over my time of having this ASUS device didn’t help (like PS5). Contacted ISP & there weren’t any issues on their end. Contacted ASUS support and they were SLOW to respond & UNHELPFUL to the problem. They couldn’t figure out the issue & nothing was ever resolved. The only thing that helped was ditching one of the 3 nodes. Connection dips in and out, but not as frequent. And I went into the router settings to tether each stationary device to a specific node. Why not stick with 1 node? I prefer having some devices, like my PS5 and desktop, over a wired connection… and that’s why I paid for 3 nodes. I’m never buying another ASUS product again. And I’m taking Best Buy’s recommendations with a grain of salt. At least from my local store.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Patrick,

      We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously. We recommend that you perform the steps in the FAQ linked below to improve your wireless speed.
      If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2102044123-0011) for us to better assist you.

      https://www.asus.com/support/FAQ/1040444/


      Thank you for choosing ASUS!
      Best Regards,
      Saskeia,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A perfect solution for my signal issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live on an older house and lot, with a lot of clay/adobe construction, which causes some really bad wi-fi signal degradation outside of the area around where our main router's set up. While we tried to set up an extended signal with an older Netgear router, it just didn't really do the trick, and anyone trying to work in one of the two workshop areas around the main house would lose their signal altogether. Thankfully, these ZenWifi units did the trick and have greatly extended our home network's signal range! We get pretty much perfect signal anywhere on the property, at full download speeds. Since we're already using one of the Asus gaming routers, setting up the network for Asus's AiMesh was also much, much less of a pain in the butt than any other alternative we've tried so far.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The distance on this is great... I can walk anywhere in my house and backyard and still have phenomenal wifi. I love how tiny and compact these are and the colors. I recommended these to anyone that wants great wifi coverage over their whole house.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    MESH Technology Routers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The MESH technology works great. I get over 100Mbps everywhere in my home. the setup was simple and manual setting required for older router technologies like defining IP ranges were all automatic. I highly recommend MESH technology routers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Good mesh system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, good throughput. Some of the settings are a bit hard to find in the app. Sylish units

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Worth the price!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation, great speed, and great range. Bought these to upgrade an aging router and could not have made a better choice. Went from frequent internet issues to practically none and increased speeds to boot.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Very good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent little routers, I have coverage all over the house and I get the internet speed I'm paying for with these even on wifi! The nodes and router also have an Ethernet port on them that work well.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 4 out of 5 stars

    Wi-Fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good coverage for larger homes easy to set up and display

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 5 out of 5 stars

    Excellent Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple setup, full coverage throughout my 2,400 square foot home of 3 floors, with one unit on each floor. Modem and router are on floor one, and speed tests show no loss of bandwidth on the third floor.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 5 out of 5 stars

    Easy setup, great coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was straightforward right out of the box, up and running in minutes. Spend a little time tweaking some of the powerful features, great coverage in multi level home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    triple play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome, they don't take up a lot of room and they have improved our wifi tremendously, I would recommend these to my friends and family, the price was very good also

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for getting high speed wifi all over

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance, easy to set up, great features. You can really control your local network and get into some really complicated stuff if you want to max out your performance

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used all 3 as mesh with a GT-AC5300, have PERFECT signals for over 100 items all around the house and yards! And they are not eyesores either! Pleasant looking, very easy to set up, and excellent range!

    I would recommend this to a friend
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