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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 475 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.3 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers praise the ZenWiFi AX Wireless-AX system for its ease of use, extensive coverage, and strong signal, resulting in improved performance throughout their homes. Many appreciate the system's compact size and relatively quick setup. However, some users experienced connectivity issues requiring frequent restarts, and a few found the app and firmware updates problematic. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 475 reviews
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Provides good coverage. No dedicated backhaul, so speeds are ok but not great. If you’re looking for a reasonably priced WiFi6 mesh solution, this will do the trick.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great WiFi extender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and install. Works great. A noticeable improvement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    open box deal - all very good. took some manipulation by the staff to get the price at which was listed but they came through. Machine is excellent and easy to set up and operate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ASUS ZenWiFi AX XD-4 works great with RT-AX86U

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ZenWiFi AX XD-4 to extend my ASUS RT-AX86U. They work great! Connecting the mesh system (ASUS AiMesh) was easy and the work well together. I used a wired backhaul. Check out this review: https://dongknows.com/asus-zenwifi-ax-mini-xd4-review/

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Set Up - Works With TiVo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to the store ready to drop 500 bucks for a mesh network system, largely motivated by my desire to have my two TiVo Minis working in parts of the house that don’t have Ethernet. I saw this package on sale and could hardly believe it was also Wi-Fi 6 enabled. It was very easy to set up and I was able to plug in my TiVo Minis!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wi-Fi extenders

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to extend my current Wi-Fi router and they just do an ok job. Not as strong of a signal as I would prefer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    WIFI Dead zone be gone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mesh system with the ASUS ZEN system has changed my experience in wireless Internet. I have no dead zones and all under one wifi. Super easy to set up and puts out super fast uninterrupted strong wifi signal. Flawless streaming of movies in 4k and with running multiple devices at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Can't beat ASUS in value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent router system with great speed, stability and firmware support. ASUS's AI Mesh support means this hardware will be useful long after you upgrade in the future. If this specific system doesn't fit your needs, I recommend looking at other ASUS offerings, such as the AX86u.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Works very well but requires some tweaking

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two of the three worked great out of the box. The third seems to lose connection frequently. After a some calls to tech support, which was prompt and helpful, I got it to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps my son with his gaming and we have had no glitches with HULU service since hooking this up. Would recommend getting the Geeks to come install it for you for the $99. It’s so worth it. Otherwise it causes a lot of hassle! Great buy and spreads our WiFi over 3 floors, including the basement!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So dang simple, and works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY simple setup, and works great! I tested the signal strength in various locations in the house and it really keeps the signal strong throughout the house. It's also the latest Wifi 6 which is not obvious in the title. Bought one for a friend and one for myself.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Working well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a powerful single router. Now the whole house plus lot are well covered. 2nd floor get stable and fast connection. Consider the price, I am Happy. Note I don't use advanced features yet, so no comments on them. The units are small, but not tiny.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Mesh Network at a great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product to replace router and extender that were unable to cover 2000 sq.ft. home. Installation is simple, but I needed to reset the router and nodes twice to get a strong connection. Downloaded app required for setup. Only con I have is that it is not designed to mount on a wall.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The asus system was easy to plug in and get started and expanded my wifi coverage all through my house and yard. Works good no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent but Pricey

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I exchanged the eero6 for this one ...considering the security came free and the browser-based controls. Set up was a breeze and the throughput was excellent all across. Happy customer. A day later I switched my ISP and went for a Giga Fiber connection ... and then it stopped working. I tried to resurrect this in vain...finally two of them were up and the third one would never change from red. I returned this and went for the eero6Plus...which is phenomenal .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great. One of my concerns when purchasing was if you can connect this as 3 nodes through AiMesh. I have a different ASUS router as the main, and all three (Including the main) nodes of the ZenWiFi are my AiMesh nodes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Setup & Works Great!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replace my Google Wifi due to one of the nodes was beginning to fail. When shopping for a replacement I came across the ASUS ZEN AX in the store and it caught my attention. I have always been a huge fan of ASUS because everything I have had from them in the past just works. The Best Buy store rep was very helpful and we chatted about all available options. The specs of this system met my needs so I made the purchase. Got home and setup was super simple and I was up and running in less than 30 minutes. Once I had each unit where I wanted them, I updated the firmware, and all units are showing a "Great Connection". I live in a 3500 sf home with three floors and have complete coverage throughout. While in my car my phone even connects to the network when I enter the driveway when returning home. So this gives me coverage on our outside deck and front porch with ease. I know it has only been a few days, but as of the time of this review I feel I made the right decision.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Reasonable router with limitations

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to be a decent router, given two conditions: 1) you wire the satellites with Ethernet (it is two-channel, and without wired connection the satellites it uses one channel to connect to main router, leaving you without 5GHz network). That is fine, this was my plan from the start. 2) you don't use Guest network. That part is puzzling and I did not know about it before installing this, but the Guest network is limited to main router and satellites don't run it, despite having Guest network's "Sync to AiMesh Nodes" option set to "All". This looks like a dealbreaker for me, thinking about returning the mesh due to this. Other than that, it seems to be stable and provides reasonable coverage. I see the clients don't always connect to nearest nodes, and stick to the one they were close before, even if it is now the farthest one. Not sure if it is a big problem.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mike,

      We appreciate your feedback on this model. Rest assured we will have this information passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does great. Traded in my arris wifi5 gigablast routers for these and works great. 800 mbps with gigablast service and modem with cat 6 cables.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Perfect Gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a gift for my sister and her family. Although their internet had decent speeds, there were dead spots in her home. This has appeared to have done the trick. The setup couldn't have been easier.

    I would recommend this to a friend