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Customer Ratings & Reviews

Model:
90IG0590-MA1G4V
SKU:
6400912
Your price for this item is $200.99
Clearance
The comparable value price is $399.99

Customer reviews

Rating 3.9 out of 5 stars with 309 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.2 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers have good things to say about the ZenWiFi AX Wireless-AX Wi-Fi Router's coverage, ease of use, and setup process, frequently citing strong performance and signal strength. However, some users experienced connection issues and found the price to be high. Concerns were also raised regarding the router's firmware and app, with some reporting instability and difficulty with the user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 309 reviews
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Solid Wifi6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid WIfi 6 router. I get high speeds and reliable strong connection. App is easy to use. set up was easy as well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Mesh Router Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ease at which the Geek Squad installed my mesh network was impressive. My only concern is that the app openly displays the passwords.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Wasted Potential

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Wi-Fi mesh promises so much yet delivers almost nothing. Packed with some great features that make you think you're covered for life regarding your Wi-Fi needs. Waited for 2 months to find availability, and then waited another 10 days for delivery. Set them up right away, here's what happened: - Extreme throughput inconsistency. One minute I see 1200mbps on my Wi-Fi 6 capable phone, the next, lucky if I get 15mbps. Can't even load the most basic app/webpage. - There is almost no connectivity switch between the nodes. If your device is connected to one node, it will only be connected to that node. Even when you're next to the other node, it will most likely not switch to it. So you end up sufficing with whatever the other node can deliver from distance even though you're next to one. - As if the above points were not frustrating enough, within 20 hours of setup, the main router decided to break down for no reason. No matter what I tried: factory reset, power cycle, changing several Ethernet cables. Nothing worked. It got stuck at the blinking green LED light meaning booting up. The ASUS app doesn't it, the other node doesn't see it. No online troubleshooting step (almost non-existent anyway) helps fix it. To add to that, ASUS support channel literally works 8-5 Mon-Fri. So no help in the next 2 days. Luckily though, BestBuy is open on the weekends, so I returned it and got my $500 back (including tax). My good old Xfinity router doesn't give 1200mbps at least it doesn't deprive me of basic connectivity, either. I can survive with 250mpbs. Great concept and features, but poor execution and service. I may give it another go next year, if other brands don't tempt me to buy theirs.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We are extremely sorry for the issues you're experiencing with the device and the inconvenience this has caused you. This model undergoes intensive quality control testing and final inspection for both hardware and software. ASUS provides a warranty for the unit in order to fix or repair any isolated issue. This information will be passed on to our development team. Please allow us to make your experience better.

      We are recommending having the unit sent in for servicing. You can have the Return Merchandise Authorization (RMA) created Online by visiting our support page and selecting "service and repair", below that option please select "Create Online RMA." You also have the option to contact us directly, and we will create the RMA for you. For further assistance or if you would like to discuss this matter further, please reach out to our customer support team.

      Thank you for choosing ASUS!

      Best Regards,
      Lamoya
      ASUS Customer Loyalty US Support Asus

  • Rated 2 out of 5 stars

    Works well, when it works.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Networking devices provided adequate coverage and signal strength when they work. However, they also randomly stop providing an Internet signal sporadically throughout the day, on a completely wired connection. Attempted to work with tech support and after 7 emails where they did not understand my problem and contained to send me troubleshooting steps for wireless connectivity. They also as requested the same data sets (topology maps, configuration file, description of issue) repeatedly. I can’t recommend these devices to anyone else - it’s been a frustrating experience losing connectivity once-a-day, and their tech support has been the opposite of helpful.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Dunn,

      We're sorry to hear about the unfortunate experience you're have with the connection on this model and the issues you had with our technical support team. Can you please provide us with your case number so we can have our team look into this issue. Based on the issue you described we would recommend that you have this model sent in for servicing so we can have our technicians diagnose the issue and provide a solution. For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. Also, we would recommend that you use the Asus Router App, go to "Settings", "System Settings" then "Feedback" and send feedback to us. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Coverage, Ease of use

    Rated 5 out of 5 stars

    Asus Zen mesh wi-fi review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but extremely easy to setup and provides great coverage of our 2500 square foot, single story house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid signal and have zero issues of dropped connections! Super happy with that. Just wish the speeds were more. I have Gig service and max wifi speed I get from it same room is almost 515Mbps off the main box and off the satellite box I get 400-500 Mbps. Just wish I could get my full gig service off of it via WiFi. But overall still super happy and would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got 2 pair to replace 3 apple airport extremes. I have an old home with 2, 4-6 flue chimneys and plaster walls. These were not my first attempt at replacement but they are the first that functioned well. Set up was relatively easy and we are bathed in wifi. Device hand offs have been good. Ultimately these are the best deal among wifi 6 options when you factor price, free parental controls, and far superior settings options.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I now have more speed and my wireless cameras can be installed further away!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fantastic product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a large house and while I was getting Gigabit internet speeds in the family room where the modem was, the original mesh system I had was only giving me about 50 MPS in the office. Installed this system with one in the family room and one in the office and now running around 700 MBS in the office! Expensive but we’ll worth it. Very satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Decent and clunky.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent coverage. Decent website interface. Biggest complaint is that QOS and device monitoring are still clunky.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Range

    Rated 5 out of 5 stars

    Great mesh router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best mesh routers. Gives great range and coverage through out entire home. No dead spots

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love fast Wifi 6 connections

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best router I have had so far when it works. There have been at least two times when satellite router ended up in an infinite reboot. Good thing the main router was still working so I experienced no internet interruption. I had to reset the satellite and turn it off for several hours. Even though I was expecting all settings on the satellite to be gone after the reset, surprisingly it just connected back to the iMesh network automatically after turning it on.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    And all the connected goodies said more, more, mor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the easiest instructions to follow but take the easy path first to get it set up. Then it is easy to go back to change the various options and there are plenty of them. The coverage is great with full strength even into the surrounding property. Once set up it is a good idea to turn off broadcast. I used same name and password as replaced router and did not have to change them on any wi-fi device connected to previous router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Don’t recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast when it works, but seems to be a bit flaky with some of my devices. Sone devices will get a connection but be so slow you can’t even load google (while at the same time other devices in the household have speedy internet)

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,


      It's unfortunate to hear that it does'n't work perfectly on most devices. This is absolutely not the kind of experience we want any of our customers to have. Have you tried to update the firmware? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.


      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support

      Troubleshooting - https://www.asus.com/support/FAQ/1030608 Asus

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fantastic WIFI

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real easy to setup. Great speeds all throughout the house. Definitely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Was great at first

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router started out with exceptional speed. I have 1 gig speed at home and I have been unable to find a router than can get past 600. This one started out around 800 but after months of use, it slowly decreased and I can't seem to get faster than 400. Very disappointed because I loved the features of the app and being able to control all devices.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      I'm truly sorry to hear that the speed decreases. This is absolutely not the kind of experience we want any of our customers to have. Have you performed any recent firmware update? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Biggest leap forward yet!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t think twice about this mesh system. Quick and easy setup with tons of customization for power users. The range on this thing is astonishing! I get full bars all throughout my house and guest house. They also sell wall mounts that these things click into. Looks very clean. Best upgrade I’ve made to my network in probably 10 years. It seems expensive but it’s totally future proof and worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Welcome to the 21st Century!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and strong signal. The phone app is very detailed and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well! Has great range and great speeds. Updates are easy as well

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Mesh Wifi!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ZenWifi is a beast! We have a ton of devices connecting to these mesh wifi routers and we never have issues with dropped connection, speed degradation , etc. The mobile app let you securely share your wifi with friends without having to give them your password. Robust security and parental options. Just two of these cover our 2500 sq ft two-story home.

    I would recommend this to a friend