Customers admire the ZenWiFi AXE7800 for its extensive coverage, impressive speed, and user-friendly setup. The system's range and signal strength are also appreciated by users. However, some customers have expressed concerns regarding connectivity issues, reporting frequent disconnections and reboots, as well as some performance issues with the satellite extenders.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 78 reviews
Pros mentioned:
Coverage, Speed
Rated 5 out of 5 stars
One of the best mesh router options
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Decided to replace my 7 year old Orbi router and satellite with this 3 pack Asus kit. I have much improved coverage throughout the entire house now and 6E band devices reach 600mbps speeds. The app to setup and configure is top tier, and includes a lifetime security feature unlike Netgear that charges you for an add-on. As a network engineer I 100% recommend this setup for fast reliable WiFi and improved cybersecurity in your home
I would recommend this to a friend
Pros mentioned:
Coverage
Rated 5 out of 5 stars
Great as nodes for mesh for my asus be98
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you have an asus router with mesh capability, these make great nodes. They pair easily and help extend out your coverage area. I have 90% of my home smart switched, with cameras, and multiple devices, and with using the 6 gig bands, it frees up my other channels so there is no congestion.
I would recommend this to a friend
Pros mentioned:
Setup
Rated 5 out of 5 stars
Great mesh system
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I already own an ASUS mesh system (ZenWifi ET12 Pro) that I use in my primary home. I bought this system to replace an aging mesh system in a rental home. It's been a great system at a reasonable price. I have been using this daily (I work remotely) to do my work, family streaming, and kids gaming while we have been traveling to the rental home. Very reliable even with congestion from other nearby systems. Setup was quick and easy, plenty of customization for power users, and fast reliable connection. As a bonus, I can now manage this system, along with my home system, from the ASUS Router app on my phone. Great product.
I would recommend this to a friend
Cons mentioned:
Connectivity
Rated 4 out of 5 stars
Excellent when connected
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This router works well to connect all of the devices in my home. The three networks provide all the necessary pathways to accommodate newer and older tech. The only issue I've experienced is the nodes occasionally drop off the network and have to be rebooted to bring them back online.
I would recommend this to a friend
Cons mentioned:
Connectivity
Rated 4 out of 5 stars
Internet
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s does not always recognize the WiFi, but when it does works amazingly
I would recommend this to a friend
Rated 4 out of 5 stars
Best with Ethernet Backhaul setup.
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
As WiFi it's very solid but if you've got a lot of interference from the neighbors, you'll want to setup with Ethernet Backhaul, or you'll deal with signal drops. Once I setup MoCA Cable to Ethernet network have had zero issues.
I would recommend this to a friend
Rated 4 out of 5 stars
Asus Mesh System
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The inital set up and connection is very good, but the app isn't super good at diagnostic tests when it starts to slow down it just cuts out and asks to try again.
I would recommend this to a friend
Pros mentioned:
Coverage, Setup
Rated 5 out of 5 stars
Great product
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to set up, have ranch house and now have coverage in every corner of house.
I would recommend this to a friend
Pros mentioned:
Coverage, Setup
Rated 5 out of 5 stars
Great Mesh System, Easy Setup
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Router works great, system was easy to setup with the ASUS anpp and coverage around my house is great!
I would recommend this to a friend
Pros mentioned:
Setup
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Nice UI, Terrible WiFi
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The setup and UI is great on these, but they are genuinely terrible when it comes to connection. I have them all set up with wired backhaul, but I am constantly having to reboot them or factory reset them in order to maintain any sort of wifi connection. And this isn't just for the mesh nodes. The main one that's being used as a router is the worst offender. I'm sitting 3 ft from it right now and can't get my phone or sons PS4 to connect to it via WIFI. I would return them if they were still in return windos. ASUS has been less than helpful with customer support, stating that they can send me a new one if I pay up front for it; but even when trying that option, they told me they were out of stock. I tried a second set from Amazon to see if it was these units or just how they function as a whole, and the Amazon set performs the same or worse.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear DonW,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing unstable or weak signal strength. To resolve the weak signal, place the routers in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-axe7800/helpdesk_bios?model2Name=ASUS-ZenWiFi-AXE7800. Furthermore, check if the routers' security credentials matches with your ISP's modem credentials. Check if the PC or device connecting to the routers is working properly and within range to the routers, the routers' are within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI6e, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Cons mentioned:
Connectivity
Rated 4 out of 5 stars
Not as easy to set up.
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When it works, it's great, but setup was very cumbersome. Took a awhile to get it going and to troubleshoot when connection is lost.
I would recommend this to a friend
Rated 5 out of 5 stars
Extremely Impressive
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have to say that I am extremely impressed with the ZenWiFi AXE7800. I don't normally write reviews and I was hesitant to buy an Asus wireless router. I knew that Asus made motherboards and other PC products, but was unsure of their wireless products. The ZenWiFi AXE7800 offers an incredibly high level of control over your entire wireless network. If you're looking for a whole home mesh wifi system that allows for a great deal of flexibility, I highly recommend that you take a look at the Asus products.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 4 out of 5 stars
Great connectivity
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great connectivity. Parental features work great once you figure them out. High speed wireless to iPhones, androids, laptops, and smart tv. No problem streaming 4k to TVs.
I would recommend this to a friend
Rated 3 out of 5 stars
A Little Buggy
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had issues with this. It kept causing my iPhones to freeze up. I spent over days reading and changing settings which helped a little, but just didn’t work. Also setting up all three was a big pain. You have to activate and update them one at a time. The instructions say to activate all of them together.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Charles R,
We sincerely apologize for the connectivity issues you're facing with the router and you're iPhones. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2406016820-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards, Chantae ASUS Customer Loyalty US Support
This reviewer received promo considerations or sweepstakes entry for writing a review.
Surprised at the ease of set up and excellent range of coverage. Great product!
I would recommend this to a friend
Rated 4 out of 5 stars
Good, but maybe not for you
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install and blends in the decor of most rooms. Only negative would be the range is not as good as I would have expected.
No, I would not recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Great wifi
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product. Getting great speeds. No WiFi dropping.
I would recommend this to a friend
Rated 5 out of 5 stars
Just what I needed
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was having trouble getting WiFi to my wifes She Shed. I tried powerline adapters and extenders and was on the verge of getting my IP to run a line. I visited the store and spoke to a rep and told him the problem. He asked about my router, which is an ASUS ROG that I love. He showed me the ASUS ZenWiFi AXE 7800. BAM, just like that, my wife is streaming HGTV and her other shows, and as they say, "Happy wife, Happy life."
I would recommend this to a friend
Cons mentioned:
Connectivity
Rated 2 out of 5 stars
Worse than old AC3000 Orbi system
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this to replace a Netgear Orbi RBK50 system we've had for six years, a model that originally hit the market in 2016. In spite of all the years of engineering and technology improvements and going from a Wi-Fi 5 to 6e system, this had worse coverage and reliability than the system it replaced. I put the router and satellites in the same positions as the old system and while the performance was measurably better when reception was good, we had dead spots and low signal in areas where we never had issues with the Orbi, and even had one of the nodes drop off and lose sync and require a reset after a few days of use. This is a large house that I believe is on the more challenging end for even a mesh system, with the nodes spread fairly far apart and through several walls, but with the previous system providing years of reliable use without any issues with dead spots or nodes dropping off, I couldn't justify keeping this system when it immediately provided a worse experience than the one it replaced.
No, I would not recommend this to a friend
Brand response from ASUS Answers
Posted .
Dear Nick,
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem.
To resolve the unstable connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. Try resetting the mesh routers and reconfigure or setup the devices. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-axe7800/helpdesk_bios?model2Name=RT-AXE7800.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Pros mentioned:
Coverage
Rated 5 out of 5 stars
Great option!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this because of the connection issues i had with the previous generation of the google nest. I jad 6 of the nest nodes and teplaced it with this asus kit. I have now just 3 nodes with asus and have much better coverage than before.