Customer Ratings & Reviews
- Model:
- ZenWiFi AXE7800
- SKU:
- 6578390
Rating by feature
- Setup
Rating 4.3 out of 5 stars
- Range
Rating 4.3 out of 5 stars
- Signal Strength
Rating 4.2 out of 5 stars
Customers are saying
Customers recognize the ZenWiFi AXE7800 for its excellent coverage, speed, and range, with many praising its easy setup and strong signal strength throughout the house. However, some customers have reported experiencing connectivity issues with frequent disconnections and reboots. Overall, the product seems to deliver on its promises of performance and ease of use, but the connectivity problems are a significant concern for some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Coverage
Great option!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because of the connection issues i had with the previous generation of the google nest. I jad 6 of the nest nodes and teplaced it with this asus kit. I have now just 3 nodes with asus and have much better coverage than before.
I would recommend this to a friend - Pros mentioned:Coverage
Home network game changer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best upgrade i have ever made to my home network, i have better coverage, better control of all the devices on my network. I had problems with coverage throughout my house, this has solved that problem.
I would recommend this to a friend No "zen" in these Zen's.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nope. Don't do it. I'm returning these tomorrow after seven weeks of use. I have checked firmware updates and have performed restarts. I have one in a basement, another on our main floor and another in the garage. I have set it up so that the basement is the primary router, the one on our mainfloor is ethernet backhaul to the basement and the garage is wifi meshed from our mainfloor. These devices get confused all the time. I have spent the last hour trying to keep my PC which is 10 feet away from our basement router on the basement router. It cannot and will not and neither will some of my apple devices. They connect to my mainfloor router which is over three times the distance away and a fraction of the signal strength - yet, even when I bind the devices, the router won't let them connect. I gave up Ubiquiti's Amplifi Alien's for these. I'll be returning these first thing and finding another router set.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear x207198,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing connection problem. To resolve the unstable connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Furthermore, check if the security credentials from your ISP matches the routers' credentials. Additionally, place the routers in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference.
Legacy devices may not work properly with WIFI6e, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Speed
Great mesh system
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great mesh system. The through speed matches my Internet speed. The web interface is better than the app. Setup was a bit troublesome initially but after a hard reset the second attempt was smooth.
I would recommend this to a friend - Cons mentioned:Connectivity
Worse than old AC3000 Orbi system
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace a Netgear Orbi RBK50 system we've had for six years, a model that originally hit the market in 2016. In spite of all the years of engineering and technology improvements and going from a Wi-Fi 5 to 6e system, this had worse coverage and reliability than the system it replaced. I put the router and satellites in the same positions as the old system and while the performance was measurably better when reception was good, we had dead spots and low signal in areas where we never had issues with the Orbi, and even had one of the nodes drop off and lose sync and require a reset after a few days of use. This is a large house that I believe is on the more challenging end for even a mesh system, with the nodes spread fairly far apart and through several walls, but with the previous system providing years of reliable use without any issues with dead spots or nodes dropping off, I couldn't justify keeping this system when it immediately provided a worse experience than the one it replaced.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick,
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem.
To resolve the unstable connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. Try resetting the mesh routers and reconfigure or setup the devices. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-axe7800/helpdesk_bios?model2Name=RT-AXE7800.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Signal strength
Easy to setup - easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and very effective. Signal is strong throughout my house and the wired connection is great too.
I would recommend this to a friend - Pros mentioned:Range
Perfect product and exactly what I needed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Initial implementation had devices updating firmware so it had taken a little longer to set up then intended. After set up, devices worked flawlessly, range is perfect and exactly what I needed. Asus has a new fan in their wireless products for life! Fantastic!
I would recommend this to a friend - Pros mentioned:Coverage
Very happy with this purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for my 3000 square foot home. Total coverage upstairs and down. Loving the back haul feature. Setup was easy and the app is super customizable. Would buy again.
I would recommend this to a friend - Pros mentioned:Signal strength
Excellent for Large homes.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great product. Easy setup! Great signal throughout the house.
I would recommend this to a friend - Pros mentioned:Coverage
Easy install, geat coverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The install was easy, and the coverage is great across three stories including basemement.
I would recommend this to a friend Game Changer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny! Setup was very easy. Replace Spectrum router.
I would recommend this to a friend- Cons mentioned:Connectivity
Maybe I got a bad batch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really wanting this product to work, mainly because of the design. It didn’t go that way. Long story short. Wifi signal would drop at random times. Held on to them for 10 days and decided to exchange for a different mesh system. Im glad I did. I went with the TP Link Deco BE11000 wifi7 system.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear you're experiencing connectivity issues with your device. We understand you're considering a return, but before you proceed, we recommend trying the troubleshooting steps outlined in our FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number " N2411019260-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-How to improve Wi-Fi Connection https://www.asus.com/us/support/faq/1047919/
Solid Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this product for almost 11 months now and have no issues. Maybe had to reboot twice just wanted to see if it makes a difference in my speed but my isp was the problem. Rock solid product
I would recommend this to a friendGood when it's working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy with the speeds while it is working. The big problem I have with this is how unreliable it is. Constantly disconnecting and trying to re-establish connection between the units. Lose wifi even when in the same room as the unit that's hardwired in. From reading up more about these it sounds like this is a common problem.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ReviewByJosh,
We're sorry to hear that the ZenWiFi AXE7800 Wifi signal is often disconnected and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2406024593-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1030641/
Great ASUS 6+ Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ASUS 6 + router with free AiProtection software. Why not a fifth star. Let me see if free protection is worth it.
I would recommend this to a friendGreat wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Getting great speeds. No WiFi dropping.
I would recommend this to a friend- Pros mentioned:Range
Best router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it no more dead zones in my house I definitely recommend this product
I would recommend this to a friend It's alrighty
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These routers may not be the most stable, but they provide a decent range of device connectivity.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear WilLop,
Thank you for sharing your feedback on the ASUS ZenWiFi AXE7800. We’re glad to hear that the device connectivity range has met your expectations. We understand your concern regarding stability. Your comments are important to us and will be shared with our product team for further review and improvement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2406016820-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Wi-Fi extenders
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package of 3, have had to reboot much too often. One of 3 simply stopped rebooting ( flashing green) last month
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gary,
Thank you for your feedback on the ASUS ZenWiFi AXE7800. We’re sorry to hear about the frequent reboots and the issue with one of the units not restarting properly. This is not the experience we aim to deliver, and we understand how disruptive it can be.
To help resolve the issue described, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2406016820-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] ASUS router or adapter is No Power/No Boot/Power LED is not ON - https://www.asus.com/support/faq/1050634/
[Troubleshooting] Router restarts automatically on a regular or irregular basis - https://www.asus.com/support/faq/1050723/
Nice Mesh system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, great networking system. I had a single router for years, finally got frustrated with coverage. This is a great solution, easy to set up and use.
I would recommend this to a friend
