Customer Ratings & Reviews
- Model:
- ZenWiFi AXE7800
- SKU:
- 6578390
Rating by feature
- Setup
Rating 4.3 out of 5 stars
- Range
Rating 4.3 out of 5 stars
- Signal Strength
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the ZenWiFi AXE7800 for its extensive coverage, impressive speed, and user-friendly setup. The system's range and signal strength are also appreciated by users. However, some customers have expressed concerns regarding connectivity issues, reporting frequent disconnections and reboots, as well as some performance issues with the satellite extenders.
This summary was generated by AI based on customer reviews.
Wi-Fi extenders
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package of 3, have had to reboot much too often. One of 3 simply stopped rebooting ( flashing green) last month
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gary,
Thank you for your feedback on the ASUS ZenWiFi AXE7800. We’re sorry to hear about the frequent reboots and the issue with one of the units not restarting properly. This is not the experience we aim to deliver, and we understand how disruptive it can be.
To help resolve the issue described, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2406016820-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] ASUS router or adapter is No Power/No Boot/Power LED is not ON - https://www.asus.com/support/faq/1050634/
[Troubleshooting] Router restarts automatically on a regular or irregular basis - https://www.asus.com/support/faq/1050723/
Great Wi-Fi Mesh System!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mesh system helps ensure I have great WiFi coverage throughout my property. The setup was easy, and the app is simple as well. Would recommend this system to anyone looking to improve their WiFi signal.
I would recommend this to a friend- Pros mentioned:Signal strength
Strong signal and fast wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super strong signal throughout my 3000sq ft house.
I would recommend this to a friend Best Mesh WIFI hands down.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an upgrade from my existing Orbi Mesh WiFi. No Comparision. The interface is one of the best that I have used as well as the ASUS APP. The flexibility within the setup is great. You are very restricted with others not with ASUS. Would highly recommend.
I would recommend this to a friend- Cons mentioned:Connectivity
I'd avoid this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Documentation claims it supports wireless backhaul for node. Does not work. Now I'm having issues with internet stability.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ITGuy,
We regret to learn that you are experiencing connectivity issues. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411019260-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is nice mesh system that one would expect from ASUS
I would recommend this to a friend- Cons mentioned:Connectivity
Save your money…these are trash
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Good: Units all linked up out of the box The Bad: Everything else. Constant disconnects. Like every hour if not more often. If I had unlimited time maybe theres something to change in the settings, but the return window was closing so I returned them. Dont make my mistake. Pick a different router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jon P,
We sincerely apologize for the connectivity issue you've faced with the ZenWiFi AXE7800 and for any inconvenience this may have caused you. What you've experienced was not intentional or representative of our brand. Having returned the router, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2411019260-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not as good as Orbi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range on this was not as good as my Orbi. I returned it. The price is much more attractive than Orbi, which is why I gave it a try. It could work for those without too many obstructions.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We sincerely apologize for the issues you've faced with the router and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2406016820-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Doesn’t work with Spectrum Router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work with Spectrum Router, you need another device between them like hub.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PatrickB,
Thank you for reaching out.
We do understand your disappointment and the inconvenience this may have caused if you are unable to connect the routers to a Spectrum internet services. This Mesh Router works with a Spectrum gateway or modem. To resolve the issue, please check if the router's configurations matches with your ISP's modem security credentials. Additionally, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the Mesh router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-axe7800/helpdesk_bios?model2Name=ASUS-ZenWiFi-AXE7800 .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Rodel
ASUS Customer Loyalty
Great Value
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best router we have owned. Reliable and affordable, Cannot go wrong
I would recommend this to a friend- Cons mentioned:Connectivity
Disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a 10 year old Asus Router. Difficult to set up. They cannot be placed on different floors and still connect. I returneed them. Another odd thing is that there is a stand-alone router with the same model number so finding help online can be confusing
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trevor,
We sincerely apologize for the issues you've faced with the ZenWiFi AXE7800 router and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. We understand that you have returned the device, and we hope that you were able to obtain a functional replacement model.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2411019260-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Works great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for extending WiFi across our very old and well insulated home.
I would recommend this to a friendHonest review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these there where a lil trick at first but you have unlimited access to your network
I would recommend this to a friend- Cons mentioned:Connectivity
Paper weight
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete trash disconnects and reboots often. Audio and video cut out
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Johnpaul W,
We sincerely apologize for the issues you're experiencing with the ZenWiFi AXE7800 router and for the inconvenience this may have caused you. To troubleshoot the connectivity and auto reboot issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411019260-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
[Troubleshooting] Router restarts automatically on a regular or irregular basis - https://www.asus.com/support/faq/1050723/
Try a different device first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Things worked great for about 6 weeks, but then I started to have to reboot the system daily - sometimes several times a day - to keep speeds consistent. I factory reset the devices twice to no real gain. Only 6 weeks to go back to my eero system.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael C,
We're sorry to hear that the ZenWiFi AXE7800 connection is unstable and we apologize for the inconvenience caused. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2411019260-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
- Pros mentioned:Coverage, Range, Speed
Easy to use and great for coverage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After using the ZenWiFi AXE7800 for a week, I am thoroughly impressed with its performance. It handles my numerous connected devices with ease and offers robust security features, including a built-in VPN. The router provides extensive control over network settings, allowing me to prioritize devices and manage data usage effectively. Setup was friendly and straightforward within the accompanying app, taking only a few minutes, and it delivers excellent coverage and speed, fully utilizing my fiber connection. Living in a rural area, the AXE7800's powerful performance is essential, and I’m extremely satisfied with its range and capabilities. Upgrading from my previous ASUS router, I found this one to be a significant improvement, providing great coverage throughout the house with the latest security features. This investment has proven to be well worth it.
I would recommend this to a friend - Pros mentioned:Coverage
Solid coverage and straightforward setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my old Netgear AC1750 to ASUS ZenWiFi AXE7800 and I am very pleased so far. Getting the ZenWiFi AXE7800 up and running was a painless process, while adding extra nodes to your network is just as easy. It works great... WiFi never flutters no problem with throughout my house. This provides solid coverage, even in larger homes or challenging layouts, the strategically placed nodes ensure excellent coverage. The app is straightforward to use and easy to customize network settings, thus making it extremely simple for me set up the WiFi experience exactly as I like. All-in-all, the ASUS ZenWiFi AXE7800 goes above and beyond what I was expecting just that little bit extra my home network needed.
I would recommend this to a friend - Pros mentioned:Speed
Nice upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently made the switch from an AC router, and I must say, I couldn't be happier with the results. ZenWiFi AXE7800 delivers lightning-fast speeds, guaranteeing a smooth and seamless internet experience. Even in houses with complex floor plans, it provides exceptional coverage. With the primary router and two nodes, I now enjoy full coverage on all floors, including the balcony. The reliable performance, affordable price, and user-friendly setup make it a highly recommended choice for anyone looking to upgrade their home network.
I would recommend this to a friend