Customer Ratings & Reviews
- Model:
- ZenWifi BE14000 3-PK
- SKU:
- 6594278
Rating by feature
- Setup
Rating 4.1 out of 5 stars
- Range
Rating 4.2 out of 5 stars
- Signal Strength
Rating 4.2 out of 5 stars
Customers are saying
Customers praise the ZenWiFi BE14000 for its speed, coverage, and easy setup. Many users report increased WiFi speed and a consistently strong connection throughout their homes. However, some customers have experienced connectivity issues with the auto hand-off feature. Additionally, a few users feel that the firmware needs improvement.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Coverage
Fred Thompson
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a very large home No dead spots home almost 5000 square feet happy with product
I would recommend this to a friend - Cons mentioned:Connectivity
Great when it works
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting them up is fairly easy, but I've gone through two sets of these routers, and I've had the same issue on both. When they work the way they're intended, the speed and connection is rock solid. Unfortunately, I have had issues with the nodes losing connection to the main unit unless I use a wired back haul connection, which is slower than what it would be if they were connecting properly. On top of that, even with an IoT network, devices seem to struggle to stay connected to wifi, with google home mini's, computers, phones, and quest devices constantly disconnecting and requiring full reboots just to connect again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Logan,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing drop wireless connection. To resolve this connection issue, place the Mesh routers in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Legacy devices may not work properly with WIFI-6e and WIFI-7, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. Furthermore, we recommend updating the Mesh router firmware if running with an older version. Firmware is available for download at: https://www.asus.com/supportonly/zenwifi%20be14000/helpdesk_bios/. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Connectivity
ASUS Mesh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wi-Fi coverage seem good but they were lots of signal drops and connection issues. Switched to another brand and had no more issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rich,
Thank you for sharing your experience with the ASUS ZenWiFi BE14000. We’re glad to hear the Wi-Fi coverage met your expectations, but we’re sorry to learn about the signal drops and connection issues you encountered. Your feedback is important and will be shared with our product team to help improve future performance and reliability.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2410033539-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Evaluation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product . Easy to install. Performance is excellent. No problems.
I would recommend this to a friendFor optimal performance, put the time into set up!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As with moat Asus routers and products, , being knowledgeable well above average with wifi will go a long way tweaking the settings and configuration to optimize your experience. May require a minor learning curve though well worth it.
I would recommend this to a friendSpeed for days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing speeds with no hardwire back haul. Super easy to set up. Integrated perfectly with my XT8 unit. My house is 5000 sq feet and I am getting great speeds in every room. I have 1 XT8 unit which I paired with this systems to cover my back deck area. Highly recommend this system
I would recommend this to a friendIn Love with Zenwifi Mesh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding speeds and coverage and set-up is a breeze. The application has so many unexpected features!
I would recommend this to a friendGreat Mesh System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously I had the Netgear Orbi 850 (3 pack). Had nothing but problems with the router and nodes. I had everything backhauled, but once the router updated firmware the network would shutdown, there was some issue with node firmware not matching router and they were never in sync. Long story short, after 3 years of this I switched over to ASUS and have had 0 issues. The app and functionality is great, no monthly fees either, and the support of wifi 7 is excellent!
I would recommend this to a friend
Great System
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the best systems I’ve ever had. I upgraded from a AMPLIFI HD and it’s beyond noticeable. For the money you can’t beat it, this thing reaches to my neighbors house and it’s pretty strong even then.
I would recommend this to a friend- Pros mentioned:Setup
Good setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good setup, it works great once you get it fully configured.
I would recommend this to a friend Easy to use with tons of features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was very easy to set up, and the coverage is great in my split-level house. The app is intuitive and easy to use. I like that I can optimize different devices or the whole network. I also like the parental control feature. It's especially good if you use Apple's Screen Time system to manage device usage. This fills in the gaps with that solution. If you want something you can set up easily and not have to think much about, this is good.
I would recommend this to a friend- Pros mentioned:Speed
Great Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS ZenWifi a real winner. Increased home wifi speed 6x.
I would recommend this to a friend - Pros mentioned:Range
Asus be 14000
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work well.Like the aimesh nodes Range seems to be good
I would recommend this to a friend - Pros mentioned:Coverage
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic coverage and constant connection. The app is very easy to use also.
I would recommend this to a friend - Cons mentioned:Connectivity
Fast speeds.. if using one unit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are buying only one module, the speeds are fast. However, the steering of devices between nodes is really not smart. And will cause you to dropout for longer than 10 seconds at a time whenever your devices does try to swap between nodes
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brad,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem if using the Mesh routers. On the contrary, having two or more routers in an AIMesh network will enhance and increase wireless range and coverage. To resolve this connection issue, ensure you have configured the ZenWiFI routers correctly. For helpful tips on how to configure your AIMesh network properly using these router, please visit our Product Support page at: https://www.asus.com/us/support/faq/1045754/ . Additionally, place routers in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Also we recommend updating the Mesh router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/supportonly/zenwifi%20be14000/helpdesk_bios/.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Connectivity
Not the Best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was really excited to upgrade my WIFI with the new mesh system but unfortunately it has connectivity issues and it is too late to return it. I will have to use it for a while and then replace again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ret568254,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing issues with wireless connection. To resolve this connection issue, place the Mesh routers in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Legacy devices may not work properly with WIFI-6e and WIFI-7, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. Furthermore, we recommend updating the Mesh router firmware if running with an older version. Firmware is available for download at: https://www.asus.com/supportonly/zenwifi%20be14000/helpdesk_bios/. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Must have for multi-gig fiber.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup 3 nodes with AT&T 2gb Fiber. Mesh setup with 2.5 gbs backhaul using cat6 ethernet. Every node gets a full 2gb to the internet with zero disruption and zero latency. Absolutly flawless home internet setup. ASUS software is one of the best for home network setups.
I would recommend this to a friend5 gig router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its been working amazingly with my 5 gig plan i get a solid 1.5 gigs over wifi on most of my devices
I would recommend this to a friend- Pros mentioned:Coverage
review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works very well throughout the house. good purchase
I would recommend this to a friend - Cons mentioned:Firmware
Asus-Incomplete Firmware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system has potential with a ton of features built in. The firmware is holding it back. Until Asus can address its issues I would sit this one out.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bchris2597,
We're sorry to hear that you are having issues with the firmware on the ASUS ZenWiFi BE14000, and we apologize for any inconvenience this may have caused you. To further investigate this problem, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501022731-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
