Customer Ratings & Reviews
- Model:
- ZenWIfi BE5000 3-PK
- SKU:
- 6594274
Rating by feature
- Setup
Rating 3.5 out of 5 stars
- Range
Rating 3.7 out of 5 stars
- Signal Strength
Rating 3.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the ZenWiFi BE5000 Dual-Band Mesh Wi-Fi 7 System's speed and coverage, with users reporting excellent speeds from the main router and extensive coverage. The performance, range, ease of use, and signal strength are also well-received. However, some customers have expressed concerns regarding connectivity issues and difficulties during the initial setup process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Mesh Wi-Fi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mesh wi-fi system works great. It allows us to have a much more stable connection throughout our home. Was worth every dollar spent.
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Not quite worth the money better options 4 less
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I returned it. I had the euro 6e I think and confirmed the speeds are faster with that they were with this for less money and easier use and better support
No, I would not recommend this to a friend - Pros mentioned:Coverage, Performance
Very worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, it is overpowered for the amount of Internet that comes in from the provider. Meshes well even through walls
I would recommend this to a friend - Pros mentioned:Ease of use
Good idea but poorly executed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and nice advanced features, however it has substandard coverage and packet loss when moving from one node to the next even with “Great” node connections. Tried muliple locations, binding nodes, factory resets, multiple modes, etc. If you have a large area to cover, get a powerful access point and place it high up in the center of the space. Add an extender if need be - mesh just doesnt work well if you can’t have any disruptions to your internet connection. Love ASUS, just not this one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zigmund,
Thank you for bringing this to our attention. I understand your frustration, and we are committed to resolving these issues as quickly as possible. Your feedback is incredibly valuable to us for debugging purposes. You can submit your feedback via the ASUS Router's WEB GUI. For assistance in accessing the WEB GUI, please visit the provided link. Please reach out to me at your earliest convenience, and I'll ensure we address your product issues promptly. You can contact me at [email protected]. Your case for reference is N2411009568-0004.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
*Link: https://www.asus.com/support/faq/1005263/
Great WiFi
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice for many homes — but check your wired-device and building-material needs before assuming it’s perfect.
I would recommend this to a friend- Pros mentioned:Ease of use, Speed
Asus router FTW!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The individual router doesn't have great range, but once you set up the 3 pack it has amazing speeds across the entire house. Very easy to set up, too.
I would recommend this to a friend So far, so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paired this up with the ASUS - RT-BE92U BE9700 router to replace my TP-Link system. I dumped TP-Link after seeing that the US may ban the product due to Chinese security risks. Setup was very easy using the Asus App. The only issue was the week signal 2.5GHz signal. Checking the settings, on Auto, it was only sending 2.5 GHz. After manually setting it to 5GHz, the signal was maxed out strong. Overall, pretty happy with these.
I would recommend this to a friend- Cons mentioned:Connectivity
I usually love Asus mesh products but…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BE5000 tripack has horrible connectivity amd range. My older AX units work so much better. I litterly pulled the plug in the BE5000 units. Using them is like the olf TP Link @rap. I will try the BE30000 to see if there is improvement amd write a review. DO NOT GET THESE!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
We’re very sorry to hear about your experience with the ZenWiFi BE5000 tri-pack. Connectivity and range are critical to a reliable mesh setup, and we regret that this system didn’t meet your expectations especially compared to your previous AX units.The feedback will be passed to our product team for review. We appreciate you taking the time to share your insights, and we hope the BE30000 delivers a better experience.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010246-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
Crash all the time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup is pretty straight forward but the speed is fast but when it lose connection. It is very difficult to reconnect. Make a ip Austin you lose connection and the whole system just crash. I updated router to the new firmware and crash my whole system. I had to reboot the system to default system to get it working again. The Last time I buy a Ausu router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hphoto,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection issues. Typically, the coverage of this ZenWIFI is up to 6800 sq. ft. To resolve a weak WIFI signal, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Additionally, check if the ZenWiFi's security settings matches with your ISP's modem security credentials and your internet connect is working and stable. Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
- Cons mentioned:Setup
Great Features and Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wifi with great features. The set up was a bit glitchy, but customer support helped me fix the problem. Since the purchase in April of 2025, three months, this has been rock solid with great wifi speeds.
I would recommend this to a friend - Pros mentioned:Coverage
Recommended only 2000sq feet or less area
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mesh system if your base stations are less than 100 ft apart more than that they stop dropping out
I would recommend this to a friend - Cons mentioned:Connectivity
Garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after walking thru the set up 4 times and with customer support doing 2 of those with me, they determined that I need to return the item, only now I am past the return date. Oh funny story these state that I have no connection to the internet but when I use the old ones left over from the previous home owner, I was able to connect right away. Weird.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ambee,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you were unable to connect to the internet with this Mesh routers. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. If you're unable to connect to the internet, check if these routers are place in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we
recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/supportonly/zenwifi%20be5000/helpdesk_bios/. Additionally, check if the PC or device connecting to the routers is working properly and within range to the routers, the routers are within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Furthermore, legacy devices may not work properly with WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. If these steps were performed to no avail, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Performance
Works great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as inteneded, using as a Mesh Wifi Extender.
I would recommend this to a friend Avoid if you live in a concrete home
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you live in a cement house, this is not for you. Living in a cement house is uncommon in the states, but it is the norm in the US colony of Puerto Rico. This device performs fairly well unless you are behind a concrete wall. Do all the routers perform bad behind cement/concrete walls? Not really. I had a WiFi 6 Linksys Velop router that performed much better and I stupidly replaced it with this "newer tech" WiFi 7 router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andypanoreo,
We sincerely apologize for the connectivity issue you're experiencing with the ASUS ZenWIfi BE5000 and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem with the mesh system, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501026805-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Coverage
Spectrum let me down
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not give this an honest review only because it woyld not link up to my apectrum modem. I tried 2 households and neither would work with the same type of modem. It worked flawlessly inline with the existing router and had amazing coverage but the whole point was to get rid of that old router. I gave it 5 stars because it really was great and i believe it is a spectrum issue. If you have spectrum be careful.
I would recommend this to a friend - Cons mentioned:Connectivity
Probably get something else..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I continue to have to restart all three of the routers. Constantly loses connection and has been more of a hassle than anything. Probably going to something else soon if something doesn’t change.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DrewRobinson144,
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem. To resolve the unstable connection, please verify the PC or device connecting to the routers is working properly and within range to the routers, the routers are within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Additionally, check if the security credential of the routers matches with your ISP's modem/gateway security informations. Legacy devices may not work properly with WIFI-6 and WIFI-7, please check updates for these device. Try connecting these manually to either 2.4GHz or 5GHz. Also we recommend updating the Mesh routers firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/supportonly/zenwifi%20be5000/helpdesk_bios/. Fruthermore, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Speed
Great Mesh System at a Reasonable Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was fast and simple, and it just plain works! I live in a 4,000 sqft house, split across multiple levels. Getting WiFi to work in here is not easy, but the ASUS ZenWiFi mesh system has everyone up and running at very acceptable speeds. Great product, I would highly recommend.
I would recommend this to a friend - Cons mentioned:Setup
Worst setup ever dealt with
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is hands down the worst router ive had to setup and just ended up returning it. Multiple problems during setup, the main issue being that the main node(router) wouldnt get internet access from spectrum modem. Was on the phone with spectrum for over an hour and they said it wasnt their fault then i called asus support for over an hour and eventuslly after having to clone my mac address onto the main node it finally got internet. After this happened one of the other nodes decided to stop responding so i did a system restart and of course back to square one with no internet. I that point just packed up the box and returned it. I wouldnt reccomend this product to anyone, please save yourself the time and massive headache.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tman97,
We sincerely apologize for the connectivity issues you've faced with the ZenWiFi BE5000 and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you returned the device, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010246-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus zen review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was easy. WiFi 7 is nice for devices that can use it. Good range. Price was a little high.
I would recommend this to a friend- Cons mentioned:Connectivity
These are great if ...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You like to have to reset it a couple of times each week .. real nice when your not home for your alarm .. Horrible product !
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear John L,
Thank you for sharing your experience with the ASUS ZenWiFi BE5000. We're very sorry to hear about the frequent resets and the inconvenience this has caused, especially when you're away from home. We sincerely apologize for the disruption.
To help resolve this issue, we recommend reviewing the steps in the troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010246-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
