Customer Ratings & Reviews
- Model:
- ZenWIfi BE5000 3-PK
- SKU:
- 6594274
Rating by feature
- Setup
Rating 3.5 out of 5 stars
- Range
Rating 3.7 out of 5 stars
- Signal Strength
Rating 3.7 out of 5 stars
Customers are saying
Customers find value in the ZenWiFi BE5000's speed and coverage, with many reporting excellent speeds from the main router and ample coverage for their homes. The performance, range, and signal strength are also generally well-received. However, some customers have experienced connectivity issues and difficulties during the initial setup process.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Setup
Great Features and Performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wifi with great features. The set up was a bit glitchy, but customer support helped me fix the problem. Since the purchase in April of 2025, three months, this has been rock solid with great wifi speeds.
I would recommend this to a friend - Pros mentioned:Speed
A++ MESH ROUTER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. As specified. High speed, highly recommend.
I would recommend this to a friend Balanced performance with price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have patience during setup, use app then finished dialing in on gui on laptop.
I would recommend this to a friendAvoid if you live in a concrete home
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you live in a cement house, this is not for you. Living in a cement house is uncommon in the states, but it is the norm in the US colony of Puerto Rico. This device performs fairly well unless you are behind a concrete wall. Do all the routers perform bad behind cement/concrete walls? Not really. I had a WiFi 6 Linksys Velop router that performed much better and I stupidly replaced it with this "newer tech" WiFi 7 router.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andypanoreo,
We sincerely apologize for the connectivity issue you're experiencing with the ASUS ZenWIfi BE5000 and for the inconvenience this has caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problem with the mesh system, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2501026805-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Coverage
Spectrum let me down
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not give this an honest review only because it woyld not link up to my apectrum modem. I tried 2 households and neither would work with the same type of modem. It worked flawlessly inline with the existing router and had amazing coverage but the whole point was to get rid of that old router. I gave it 5 stars because it really was great and i believe it is a spectrum issue. If you have spectrum be careful.
I would recommend this to a friend Great WiFi
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice for many homes — but check your wired-device and building-material needs before assuming it’s perfect.
I would recommend this to a friend- Cons mentioned:Connectivity
I usually love Asus mesh products but…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BE5000 tripack has horrible connectivity amd range. My older AX units work so much better. I litterly pulled the plug in the BE5000 units. Using them is like the olf TP Link @rap. I will try the BE30000 to see if there is improvement amd write a review. DO NOT GET THESE!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
We’re very sorry to hear about your experience with the ZenWiFi BE5000 tri-pack. Connectivity and range are critical to a reliable mesh setup, and we regret that this system didn’t meet your expectations especially compared to your previous AX units.The feedback will be passed to our product team for review. We appreciate you taking the time to share your insights, and we hope the BE30000 delivers a better experience.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010246-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
Garbage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after walking thru the set up 4 times and with customer support doing 2 of those with me, they determined that I need to return the item, only now I am past the return date. Oh funny story these state that I have no connection to the internet but when I use the old ones left over from the previous home owner, I was able to connect right away. Weird.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ambee,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if you were unable to connect to the internet with this Mesh routers. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this is a random problem. If you're unable to connect to the internet, check if these routers are place in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we
recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/supportonly/zenwifi%20be5000/helpdesk_bios/. Additionally, check if the PC or device connecting to the routers is working properly and within range to the routers, the routers are within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Furthermore, legacy devices may not work properly with WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. If these steps were performed to no avail, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Speed
Great Mesh System at a Reasonable Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was fast and simple, and it just plain works! I live in a 4,000 sqft house, split across multiple levels. Getting WiFi to work in here is not easy, but the ASUS ZenWiFi mesh system has everyone up and running at very acceptable speeds. Great product, I would highly recommend.
I would recommend this to a friend - Pros mentioned:Performance
Works great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as inteneded, using as a Mesh Wifi Extender.
I would recommend this to a friend - Cons mentioned:Connectivity
Probably get something else..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I continue to have to restart all three of the routers. Constantly loses connection and has been more of a hassle than anything. Probably going to something else soon if something doesn’t change.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DrewRobinson144,
Thank you for reaching out.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem. To resolve the unstable connection, please verify the PC or device connecting to the routers is working properly and within range to the routers, the routers are within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. Additionally, check if the security credential of the routers matches with your ISP's modem/gateway security informations. Legacy devices may not work properly with WIFI-6 and WIFI-7, please check updates for these device. Try connecting these manually to either 2.4GHz or 5GHz. Also we recommend updating the Mesh routers firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/supportonly/zenwifi%20be5000/helpdesk_bios/. Fruthermore, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference.
Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great routers
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and great connectivity used it as a mesh system with a rog router I have and worked great no more range issues as they all act as their own access point if needed
I would recommend this to a friend- Cons mentioned:Setup
Worst setup ever dealt with
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is hands down the worst router ive had to setup and just ended up returning it. Multiple problems during setup, the main issue being that the main node(router) wouldnt get internet access from spectrum modem. Was on the phone with spectrum for over an hour and they said it wasnt their fault then i called asus support for over an hour and eventuslly after having to clone my mac address onto the main node it finally got internet. After this happened one of the other nodes decided to stop responding so i did a system restart and of course back to square one with no internet. I that point just packed up the box and returned it. I wouldnt reccomend this product to anyone, please save yourself the time and massive headache.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tman97,
We sincerely apologize for the connectivity issues you've faced with the ZenWiFi BE5000 and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you returned the device, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010246-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Coverage
Asus Zen wifi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very easy to set up and the coverage and connectability is very close to perfect. I like the frint end coverage that comes with the units. The size and color blend well with a number of setups. The boost in coverage going from 6e to 7 is very noticable.
I would recommend this to a friend - Cons mentioned:Setup
Does not play friendly with Xfinity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was much harder than my old Orbi systems to set up. I understand it is not difficult but I kind of expect plug and play at this point. Make sure you update firmware before setup and direct ethernet in to clone MAC address. It was very unstable and my old two node Orbi had much better coverage. My house is older and is made mostly of brick so I figured three nodes would be an upgrade, it was not. Stability issues, then completely dropping service overnight multiple times. And yes I had Xfinity come out there were absolutely no problems on their end or my modem just the router. I swapped 3 different modem setups and same issues occurred. Might be just an Xfinity with this router issue but it was a terrible experience and will stay away from ASUS routers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cyb3rb3ast,
We sincerely apologize for the connectivity issue you've faced with the ZenWifi BE5000 and for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2412010246-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Troubleshooting] WiFi signal is often disconnected - https://www.asus.com/support/faq/1030641/
Non existent support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Calling the support number provided with the router is pointless. Don't waste your time.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrentM,
I understand your frustration, and I want to assure you that this is not how we treat our loyal customers. I will inform the relevant department about the issues you are experiencing so we can continue to improve ASUS Support. In the meantime, please submit your feedback log from your router's WEBGUI by navigating to Firmware > Administration > Feedback. This will help us work towards resolving your issue. If you need further assistance, feel free to contact me at [email protected]. I am here to help you to the best of my abilities and am dedicated to resolving any issues you may encounter with our products. Please include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Asus zen review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up was easy. WiFi 7 is nice for devices that can use it. Good range. Price was a little high.
I would recommend this to a friend- Cons mentioned:Connectivity
Won't stay connected to each other
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only kept this a few days. the satellite units would not stay connected for more than a few minutes.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BlaneM,
Thank you for sharing your feedback on the ZenWiFi BE5000. We sincerely apologize for the inconvenience you experienced with the satellite units disconnecting after only a few minutes. We understand how important a stable and reliable connection is, and regret that the product did not meet your expectations.
Your comments are valuable and will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2412010246-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Connectivity
I love it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has its flaws just like anything else. When it works it works fantastic and great. I actually lose my internet more times at the router itself and not the hubs. Overall pretty satisfied with it.
I would recommend this to a friend Mesh Router
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was Time to upgrade my mesh router! This unit is working great, not sorry I purchased this one.
I would recommend this to a friend
