Customer Ratings & Reviews
- Model:
- ZenWiFi XD6
- SKU:
- 6577617
to a friend
Weak ineffective parental controls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was good, with only one issue to work thru. Speed is great and after about 3 weeks the connection has been reliable. The parental controls is where this is really lacking. By the sounds of the features, you will have advanced controls and clear insight into traffic. In reality, you can only filter very broad categories. Wifi hours / bedtime setting has not been reliable. WiFi is supposed to shut off for kids at 8 pm and recently found my son online at 10 pm. Parental controls are important to me, so no, I would not buy this product again.
No, I would not recommend this to a friend- Pros mentioned:Signal strength
Terrible Warranty and Repair Process
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mesh system six months ago. It worked perfectly until three days ago. I followed the self-help steps, and it worked for about 24 hours. I then spent over an hour on the phone with a tech from Asus to get it working again. That "fix" lasted less than 12 hours. Today, I requested repair through the warranty. It's going to take almost two weeks. Two weeks! During the summer with three teens at home without wifi. This is crazy. The call center brags about its award-winning warranty service. Who gave them an award for this?! So disappointed. When it works, the range is great and the signal is strong. When it doesn't, it takes lots of time and effort to get it working as it should.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zerokool,
Thank you for your feedback.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience and the inconvenience this may have caused if you still did not receive your laptop from warranty repair. All ASUS products undergo intensive quality control testing and inspections, and are built to last. This laptop not working after three days of usage is a random problem. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If you still did not receive your laptop from repair and need further assistance, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Perfect Mesh System
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is the best of all worlds. Fast, great app, easy to set up. No subscriptions like Eero and no spotty security and cloud-only access like TP-Link. If you're looking for a mesh wifi system, this is it.
I would recommend this to a friend- Pros mentioned:Signal strength
Everything Zen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, strong signal throughout the house, no dead spots anymore.
I would recommend this to a friend - Pros mentioned:Signal strength
ASUS XD6
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. WiFi stronger and reachable throughout the whole house. Setup was easy.
I would recommend this to a friend how it works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendWaste product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The single is not even consistent. Please don't waste your money on this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sunny,
Thank you for sharing your comments regarding the ASUS ZenWiFi XD6. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2501013588-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
