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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 247 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers admire the SMARTFLIP™ for its ease of use and large buttons, which are particularly helpful for seniors. While the price point is frequently praised, some users find the texting functionality and battery life to be less than satisfactory. The lack of clear instructions is also a recurring concern. Call quality has also received mixed reviews, with some users reporting issues with clarity and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 247 reviews
  • Cons mentioned:
    Instructions

    Rated 5 out of 5 stars

    Works fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service from Best Buy; a very good value. Directions to operate are not as specific as they should be.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product for basic use.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my elderly mother. Great for the basics, talk/text.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    User friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly, pretty basic but reliable. Bought the phone for my mom & shes very happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handy phone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone to use as a backup for my Samsung Galaxy 10+.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great little phone but not easy to update contacts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for elderly parent who doesn’t text or use internet- perfect flip phone for her. We had to add her 30ish contacts it was annoying due to predictive text and no easy way to disable. I was able to find how for each name added.. what a pain to add numbers. I’m on the fence on recommending, it’s perfect for what she uses it for but got to be an easier way to add contacts

    I would recommend this to a friend
  • Pros mentioned:
    Button size

    Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a great starter phone. we got it for my grandma and the large keys and numbers are perfect

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It served the purpose as a simple flip phone. I bought it for a older family member.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought phone for my father n law. Great signal. Easy to use and he loves the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Button size

    Rated 5 out of 5 stars

    large buttons

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is nice and easy to read. The letters are large and easy to read.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good camera for flip phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality flip phone simple and easy to use for older folks who have trouble using newer phones and wanna keep it modern

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good flip phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New flip phone without the camera button. The layout of the buttons on this phone are much better than the previous phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Phone great for elderly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple easy for elderly person to use. Less bells and whistles for them to remember.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy with product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this but hard for this old man to catch on to modern electronics.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Weak battery

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use , but battery did not last long. I bought this in September and battery already died. Phone got real hot and now it will not charge the battery. Phone cost me $45, replacement battery cost as much as $25????

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I got this for my mother-in-law

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great for my mother-in-law, it’s simple and the volume is loud enough even though she is hard at hearing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my son really likes it. easy to use and likes that it flips open to use.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    uses chines software that uses more power and room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone uses more power and software slows phone operation down. adds from china use phone time. hard to delete unwanted files. side buttons get in the way of phone use. battery power not enough to run over two days at best.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad representative was very helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to Best Buy to schedule a Geek Squad visit. It would have been 9 days away, but I needed help sooner. I set it us with you. The Geek Squad agent was excellent. I later talked with a computer expert who helped me take care of my problem. I returned to Best Buy and cancelled the visit from the Geek Squad. Again the agent was very friendly and helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dad likes it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though I don’t use all I hear is I really like my phone!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Button size

    Rated 5 out of 5 stars

    AT&T SmartFlip Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use. The larger buttons are easier for a man to use.

    I would recommend this to a friend
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