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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 463 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers often highlight the Connect Wi-Fi Bridge for its remote access capabilities, allowing them to control their smart locks remotely. They also appreciate its reliability, convenience, and overall functionality. However, some users express concerns about its price, slow response times, limited compatibility, and range of the Wi-Fi connection.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 463 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    BRIDGE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the bridge to open my front door security gate with Alexa. Very easy to setup works perfectly with Alexa and the app on your phone. To check if your door is locked just ask Alexa and she will tell you the front door is locked. I’m planning to buy 2 more August locks to open n lock my 2 side gates leading to the backyard. I hope you found this review helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I do not rely on this, I use it as emergency alt.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Auto-unlock arrival: first month=90% success, after=10% success Remote Connect: 90% success - this is mainly for guests. I would look at this as a luxury item but not to be relied on. One time, this did not work, but it was a very inconvenient time for this to not work. I have an advanced asus router and fios in fair lakes. The bridge is in the outlet five feet in front of the door lock, no wall interference. I have it there as an emergency, but I still use my key to lock and unlock my door every day. Guest user in app is also very convenient.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as described

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a required Hub for the August deadbolt. It works as described, requiring only to be plugged into an outlet and setup to work.

    I would recommend this to a friend
  • Cons mentioned:
    Signal strength

    Rated 3 out of 5 stars

    Works, but cheaply made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this unit because the signal between the doorbell and the lock was too weak. I've already spent around $500 on August stuff so was a bit annoyed I needed to buy this to make the connections reliable. That said, it does the job. It feels very cheap though, gets warm and makes a constant high pitch noise when plugged in. The tone changes when the LED lights up.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you get the August door lock, this WiFi adapter is a must have. It allows you to use the door lock with Alexa and lock/unlock from anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Needed Item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In order to make my August deadbolt lock to work wirelessly, I needed this product. Without this box you'll only be able to use the lock with Bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Remote access, Wi-fi

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bridges wifi to lock & works great. Now can use remotely.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    August lock must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have addition to the August smart lock if you want to check on the lock when away from home. If you are buying the lock this is a must have.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for my smart home, easy setup, easy use

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Connectivity Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt that this device could have been combined with the lock, could not justify paying for a second device just to have remote connectivity, but had to go for this anyways since there was no other option. All in all the combo is expensive and this device has connectivity issues with the lock and can only be installed close to the lock.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very cool lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock has been a saving grace!! It is so awesome to be able to unlock the door with just your phone never needing your key!!

    I would recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Works well most of the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as you have good cell reception it works pretty decent, but it is kind of slow. The convenience is definitely worth it though.

    I would recommend this to a friend
  • Cons mentioned:
    Range

    Rated 4 out of 5 stars

    works, but really has to be close

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well, but really has to be close to the main august unit for it to work well. the range is less than 10 feeet

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Remote access

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was super easy to set up! Works great for remote access!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart door bridges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome pieace Device to include with the Smart August doors. Highly recommendable smart ambient device!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worked fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product connected to the internet without a problem and the interface is very easy to use. However we replaced the lock with our old one that has a built in keypad with instant lock or unlock. We added this with the remote keypad and did not like the keypad because it is too thick and has a delay in locking and unlocking lock.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item works well, it's small and easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Without this Not much to do with August lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    August lock will have no meaning with out this device. it enables you to manage lock via internet. Easy to install this device.

    I would recommend this to a friend
  • Pros mentioned:
    Remote access

    Rated 4 out of 5 stars

    Must have with August Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allows remote access anywhere! Drops very seldom, but overall it works perfectly with the August Lock. Love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent bridge, setup could be easier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bridge works well and gives us remote access and viability on things like when our cat sitter comes and goes when we are on vacation. The biggest issue I had with it was that during setup, it kept throwing up errors about weak Bluetooth connectivity, despite the lock and Connect being almost right next to each other. The connection has been working well despite the warnings, but the warnings could be troubling for less technically inclined customers.

    I would recommend this to a friend
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