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Customer Ratings & Reviews

Model:
AUG-SL04-M01-S04
SKU:
6085418
Your price for this item is $149.99

Customer reviews

Rating 4.3 out of 5 stars with 314 reviews

Rating Filter

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 314 reviews
  • Rated 5 out of 5 stars

    Best smart lock on the market right now.

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    Posted .

    I purchased the Gen 2 in the past and fell in love with August products ever since. I'm familiar with August products and know how wonderful their locks are. If you're experiencing any problems, check for updates in your cellphone app store. August releasing a lot of updates lately and things are improving. Especially the auto unlock feature. I love the simplicity of the new design. Only thing missing is the beep when it lock/unlock like the Gen 2 version, lol. The motor inside of the lock is strong. It's louder than the Gen 2 version when locking and unlocking. But it doesn't bother me and seem to be jammed less often than the previous models. Depends on which cellphone you using. Things are easier for iOS devices than Android devices. You need to purchase Google Home to lock it via voice. But you're not going to be able to lock with your voice. That's only for Apple device users. Plus you doesn't need to buy additional devices to do so. I recommend the keypad with these smart locks. People hate downloading the August app. Guess I know a bunch of lazy people, lol.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This thing is dope!

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    Posted .

    But be mindful when purchasing you need the WiFi connect adapter to control over WiFi .. but if Bluetooth is good enough for you, so is this dope lock. Keep it up August.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome smart lock!

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    Posted .

    It is stylish, not as bulky as the first model and it knows when you're close by to unlock the door upon your arrival

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfect

    Posted .

    Works great. We also bought the connect and it works remotely and also with Alexa Make sure you go all the way through the initial install steps including calibration I’m using with a Bellkin router and stays connected just fine and the router is a Couple of rooms away !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great lock but..

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    Posted .

    I purchased this because I didn't want this on wifi immediately and it uses your existing keys, so your not needing a new lock/key. Your are simply replacing the back part of your lock. The lock uses bluetooth and the smallest interference causes the lock not to sync. I have a smart watch and bluetooth in my car so it would take 2-5min after I was standing at the door to actually unlock. Sometimes it wouldn't even sync until I powered off my car. I purchased the wifi module and this challenge became finding a plug closest to the front door. I say try to get it within 3ft. I tested it from 1ft to 5ft using an extension cord. At 4ft I started to experience lag sync which occurred about 3 out 10 times. And if my wife and I showed up together it took a little longer to sync (4ft and 5ft). I tested each distance for 2 days and the best, in my current home network setup, was 3ft or less. After testing, I decided to make my own wall outlet and put it about 1ft from the lock. This made the lock work awesome. Now the lock works like it should. By the time we get to the driveway, the lock is already in the process of syncing and starts the unlocking. Now that the lock is on wifi, we are able to unlock the door when we are away from the house. Other features include granting permission to other people to download the app and allowing them to use their mobile. This does work with Alexa as well. I would only recommend this if you also purchase the wifi module and can keep it fairly close. My friend has his wifi module at 5ft, but he also uses wifi extenders, so it could be possible to keep it that far. To sum up, I like that this doesn't require to replace your existing lock and keys; I recommend buying the wifi module and depending on your home network 1ft to 5ft distance from the lock. 5 stars if you go buy module and keep it close, 2.5 stars if you just use the lock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great update from previous gens!

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    Posted .
    Owned for 3 weeks when reviewed.

    I have been an August smart Lock user for over the past four years, I was not too impressed with the previous version's reliability and design, the lock had some lag time between receiving signal and auto unlocking, an oversized round lock mechanism that many visitors had to stare at to figure how to open; Plus the batteries died which seemed way to fast. This newly redesigned August lock feels like it's had been rebuilt with time and care, the response time for auto unlocking is much more efficient, the design now looks more like a common lock you'd expect, the added feature of knowing if the door is left ajar and I can't comment too much on the battery life since I've had it for one month but so far the improvements have made me overall happy. A minor thing I would say about the new redisgned I didn't like is, this version doesn't have an audible tone to let you know it's been unlock but the sound of the unlocking mechanism itself is louder from the previous version, so regardless you'll know from the sound of the gears working that it's unlocking, even from a far distance that's for sure! Great improvements August, I'm once again happy with your products!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Lock!

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    Posted .

    I purchased this smart lock as a way to lock the front door of my apartment, which is often left unlocked by my forgetful roommates. My apartment already had a lock installed (a Kaba Saflok deadbolt lock), but I was able to install this lock on the back of my existing lock without a problem. Instead of using the included screws to mount the mounting plate to the back of the door, I used an industrial strength 3M adhesive strip to avoid having to drill holes into the Kaba rear access plate. The lock fit perfectly and has worked perfectly since I put it in! The only complaint that I have regarding this lock is that August did not include wifi or z wave functionality in the lock itself like it does with the bulkier August Pro lock. They do make a Wifi bridge, which I purchased along with this lock, but it does not provide a consistent user experience. It suffers from poor connectivity and high latency times. Other than that, it has been the perfect compliment to my smart home setup! My favorite feature is the auto unlock hands down! I haven't needed to manually unlock my door since the day I installed it back in January!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Lock for a Smart Home

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    Posted .

    I purchased this lock, because we only have one key for our front door. We are constantly coming and going, and only one person is able to have the key at a time. It is inconvenient to not have the key and need to come in at the middle of the night, leaving someone else to stay up to let them in. With this lock, they can simply whip out their phone and unlock it, leaving us peace of mind that people can come and go as they need to without leaving the door unlocked. The installation could not have been simpler. It took me and my mom maybe 10 minutes to get it installed, and neither of us have ever installed a lock before. The only complaint I have with the installation is my fault. I didn't tighten the mounting plate enough, and the lock will sometimes slightly move as it locks and unlocks. However, I do rest knowing that it is indeed secure and will not fall off. One other complaint: It is not quiet. I can be in my room towards one end of the house and hear it as it locks and unlocks. This isn't necessarily a bad thing if you have kids and want to know if they're sneaking in in the middle of the night, but it can be annoying at times. However, it is not enough of an inconvenience to knock off a star. Overall, this is a great lock with a simple to use app and simple install process.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for iPhone, Good for Android

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    Posted .
    Owned for 9 months when reviewed.

    I've had this product for about 9 months now. So far, this product has been pretty good, with some issues here and there. One issue to point out is that you shouldn't use dollar store batteries with it. It doesn't last long and it glitches out a lot. I used them once and one time the motor was constant running on lock. So I couldn't use the app and I couldn't unlock it with my key (I went through the back door instead). But my main issue is that with android (which I have), it's hit or miss with the auto unlock (mainly hit but the miss happens enough that it's worth mentioning). However with iPhone's (which my family has) it's really accurate with the auto unlock. They do clearly state it in the app during the setup, but I should mention it so you know before you take the plunge. But overall, I don't regret buying it by any means, and I might even buy it for my back door.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great lock for me

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    Posted .

    The lock is very nice and feels well built. The installation was very easy. The August app does a good job with the videos and tutorials they provide for installation. We use the Auto Unlock and auto lock features. We have not had a problem with the lock not unlocking upon approaching it. We have been using the lock for over a month now and I have not needed to use my keys. I did not install the door sense sensor because I did not want to have it sticking out of the wall and didn’t want to put another hole in the door frame. Maybe it would serve more of a purpose for somebody with kids. The only reason for 4 stars is the motors in the lock are quite loud. You can hear it from outside the door. I did not expect it. It also makes a sound after the lock is locked or unlocked that sounds like the motor is trying to over work. I have to look into this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works gloriously for my apartment!

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    Posted .

    Purchased this cause why not. It is working as needed. Auto Unlock works as needed. Note: 1. You may want to purchase your own batteries and use that. I had some random issues (connectivity, not locking all the way etc), and changing the batteries with fresh ones fixed it. I'm guessing the batteries it came with weren't the best quality. 2. Android OS and the BT in it is finicky and the recent updates permission may make auto-unlock worse. Its an Android thing cause my wife can use her iOS device fine without issues. 3. It is a bit loud but its bearable. Nothing that will annoy you. 4. the wifi adapter does need to be in close range and you may end up putting it on kitchen counter plugs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    easy to instal and works great

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    Posted .

    I like that I can walk up to the door and it unlocks for me as im driving up my driveway. its wonderful. the reason it only got 4 stars is bc u can't have 2 locks automatically open and u have to buy a bridge for every lock u buy. I have 2 on my front door now and only one can be set up at a time to auto unlock as I drive in. so now I have to pull out my phone so I can unlock the 2nd lock on my front door. ANNOYING!!! also, it was difficult to set up Alexa to open the door lock when I added the 2nd lock. don't be fooled, u can't just add whatever name u want to the door for her to open it. customer service hadn't had this problem before so it took us a while to realize Alexa can only understand a few choices. door and back door are easy for her to understand. customer service gets 5 stars and they answer the phone quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid choice for automated home security

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    Posted .

    August smart lock was easy to install and simple to set up. It functions perfectly with the app to unlock my doors on arrival and re-lock the doors behind me. I'm a groggy morning person, so the peace of mind knowing that I *did* remember to lock the door this morning is worth it. It also payed off in other ways: letting in the plumber was easy when there was an emergency leak and the app let us know that our pet sitter wasn't coming while we were on vacation, so we were able to arrange another sitter from 1000 miles away AND let her in and out without having to get her keys. There's a million little ways that smart locks are handy -- and these locks do the job. CONS: If you have and use multiple doors, you'll need a hub for each lock -- it would be great if multiple locks could work off the same hub, but sadly that's not the case. Similarly, auto-unlock only works on one door per phone... if you're like me and have a vestibule/patio door to get through before the front or back door, I still have to unlock one of them manually -- I use the August keypad to stay key-free.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it's supposed to.

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    Posted .

    I live in the city and hate carrying keys everywhere I walk. I bought this specifically to use with Bluetooth and have been happy so far. Took about fifteen mins to get installed and running. The app is very straight forward and the sending a "key" by text works well. It does have some connectivity issues at times. But only when I'm outside and not close enough to the door. Hardly enough to complain about. The auto lock feature works perfectly set at thirty secs. For an entry level product it's perfectly fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Doorlock!!

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    Posted .
    Owned for 4 months when reviewed.

    I picked this as this did not require me to replace my existing door hardware. This simply replaces the inside piece of the door handle, and comes with everything you will need to make it work with your existing lock. No need to replace keys, locks or losing the ability to use keys if you still like that. I have had it on for almost 6 months and no issues. Battery has held up so far without needing to be replaced. It uses BT so you can only lock or unlock within a short distance from your home and requires a WIFI bridge (additional $$) if you want the ability to work it from anywhere. I did not add a bridge and haven't needed to have access to unlock or lock my door from far away. Highly recommended product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock, highly recommend the August brand.

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    Posted .
    Owned for more than 2 years when reviewed.

    Went with August lock system on advice from a friend. We've had this a few years now and still love it. We never have to worry about taking keys and can check on the status of the lock from anywhere. The best thing about this system is the ease at which you can program different access codes and the times they are active. Great if you have a dog walker, cleaning service, etc. It also logs activity which has been very useful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great experience so far.

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    Posted .

    Slowly but surely I have been converting my home to a smart home. I recently purchased this lock because I wanted to avoid the dreaded locking myself out situation. I also liked the idea of sending virtual keys to guests that I can have expire whenever I want. So far I can not complain about this product. It has functioned as expected without hiccups. I would have liked a model with built-in wifi capabilities but that would have been the icing on the cake. A big plus for me was I did not have to change the exterior lock hardware so only I know there is a smart lock lurking behind the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An absolute MUST!

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    Posted .
    Owned for 1 year when reviewed.

    It automatically unlocks my door when I pull in the driveway. We are so attached to this thing that when we lose power and actually have to use our key, we are lost. First world problems! This will make your life so much easier; being able to see if it's locked remotely, and being able to lock your door if you're not home, will really ease your mind. You can also grant someone access to get inside through the app, for as little or as long as you want.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good smart lock.

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    Posted .

    Offered a blue tooth auto unlock feature but also included a confusing perimeter feature that requires you to leave your area before the lock went into an away mode and therefore activating the Bluetooth return unlock mode. Also featured having your blue tooth device with you (E.g. your smartphone) to unlock the door. OR you would need a hidden key available to access the now locked door OR you would want to buy the optional $50 plus digital keypad to access your locked door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Excellent

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    Posted .

    I give this a 5 star review, as the item works as it is advertised, I live in an apartment, and when I get to the front door it unlocks automatically, works excellent with google home, sharing the access works flawlessly, and 30 seconds after I leave it locks automatically. There is one down side, you pay all this money for the mechanism not for a lock, plus I had to get the hub for it to work with Google home, when everything should be integrated, it is cheaper to purchase this model and the hub separately then the round lock with the hub you can save around $70. My apartment is now smart on all the things I have, if you want it smart you can get this and it will work beautifull.

    I would recommend this to a friend

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