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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 659 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the ease of use, installation, app access, auto-lock feature, size, and design of the Smart Lock. They also appreciate the added security features. However, customers are negative about the battery life, connectivity issues, and compatibility problems, particularly with HomeKit integration. Some users experienced difficulties with the lock's connection to smart home systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 659 reviews
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works great for my needs. I highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Apartment smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good and as intended. Definitely nice for apartment owners who want some sort of smart lock

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a bad roommate experience - I needed a way to secure the front door and this does a great job! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great add on

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and user friendly app. The only bad thing is up have to buy the connect separately for remote access.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Smaller size is great, features not so great.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size is good, significantly smaller then previous generations, I didn’t like that you must purchase separate keypad to get more out of the lock. I returned it and opted for a Yale lock instead,

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best smart lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, Hassle free setup! 100% recommend to a new smart home user!

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Home deadbolt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, in a townhouse and can’t change the key and this only replaces the inside thumb latch. Works awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to be working to my liking. The smart lock my keep me safe. It appears to be a strong dead bolt.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    High Price but worth it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot of nice features and I like the idea that you don’t have to change your current key you have. It also does to make it appear you have a smart lock hooked up. Lots of nice features that you can utilize to make life easier.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Nice Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. And i this best product i ever bought. Defiantly would suggest this to anyone .

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device and easy to use. WiFi ready so no bridge needed and easy to install with existing hardware.

    I would recommend this to a friend
  • Pros mentioned:
    Installation ease

    Rated 5 out of 5 stars

    Golock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple setup no hiccups love this lock. Just upgraded so no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock was very easy to install and allows us to not worry about having our key.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Old gen was better

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my previous gen August lock, but this newest version takes odd batteries that die way too fast, and it needs recalibrated once a week.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Smart Lock, zero damage install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Smart Lock, replaced a August Gen 2 with it and its a nice upgrade. Works with Homekit and allows you to use the stock bolt and key which can be important if you are renting. Seems to have a lot more torque then the Gen 2.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, bought it for three of my external doors. would recommend to friends and family.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Battery hog. And they’re not cheap batteries.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had this device installed for more than four months and I’ve already been told by the app to replace batteries TWICE. There’s nothing wrong with the installation or the Wi-Fi, or the batteries, i’ve even limited remote locking to save battery after first replacement, and they still last only about a month and a half. Don’t waste your money on this worthless trinket. Avoid the sales hype and do your research first. Consider locks with the steadier energy source.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    August Smart Lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart lock was one of the best investments I have made. It truly has made my life easier

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great improvement to previous model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much smaller profile and no need for and external wifi module. Everything is built into the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lock. I initially bought it because I thought that it sat OVER your existing deadbolt, but I was mistaken. The setup was still extremely easy and required almost no actual skill. Incorporates great with other august/yale products. A few issues with app functionality but the product itself is outstanding. I only wish it used a different type of battery.

    I would recommend this to a friend