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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 659 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the ease of use, installation, app access, auto-lock feature, size, and design of the Smart Lock. They also appreciate the added security features. However, customers are negative about the battery life, connectivity issues, and compatibility problems, particularly with HomeKit integration. Some users experienced difficulties with the lock's connection to smart home systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 659 reviews
  • Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useful when I go on runs, I can just take my Apple Watch and AirPods and leave my keys and phone at home so that I carry nothing in my pockets because I can unlock the door with my watch.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dead not even a year and it’s defective

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even a year and it completely stopped working, change batteries and everything and it’s dead as a door nail. We are so frustrated. My son bought one and his is still irking great…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Lock Smart Buy Clear Mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy my lock. It's app with the apple watch is not the greatest but I have yet to have any issues with the app on my phone. Great buy, I can always ensure my home is locked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Lock

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is great becuase you don't have to change out your door hardware. It is very responsive when you get home. It unlocks before I get to the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    door

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t put it on my own doorbell yet I got it for myself but I need to bring it to my moms house because it doesn’t fit my door

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    gift, but heard good things about it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it as a gift for a friend, she says it works great and does its job

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good lock, connectivity meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good lock, not sure if the issue is HomeKit or august.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best August ever!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had previous generation and I was very pleased. This version does not required a bridge to connect to WiFi. Very stable. I did my research and Definitely the best in the market

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Front door

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked that it’s very minimalist but functional haven’t had an issue with remote access as long as you have a strong Wi-Fi signal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. The weather stripping on the door required that the door be pulled shut when I lock it so I had to adjust the lock but it now works fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good one. Working Nice and sometimes given issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new version looks nicer, is smaller, more reliable, and does not need a bridge to work. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product; Keypad needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is awesome! I love the geofencing features… However, the keypad should really be included for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it I don't have to be home to let the guy who clean my fish tank in I don't have to be home if I need somebody to do work in my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great budget smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best smart devices for apartment living. Comes with a load of functionalities on a budget.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the concept but it did not work for my door

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the concept of the smart lock but it just did not fit well with my door so I had to return

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    a must for airbnb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this in an airbnb of mine and it's makes it great for allow a remote check in experience for airbnb guests.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to setup smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart lock, very easy to setup, very fast to open/close and easy to integrate with Google Assistant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient Smart Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with most existing deadbolts. Set up is easy with the app instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing for apartments doesn't change your keys and best part no one will ever know from the outside

    I would recommend this to a friend