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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 659 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are positive about the ease of use, installation, app access, auto-lock feature, size, and design of the Smart Lock. They also appreciate the added security features. However, customers are negative about the battery life, connectivity issues, and compatibility problems, particularly with HomeKit integration. Some users experienced difficulties with the lock's connection to smart home systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 659 reviews
  • Rated 5 out of 5 stars

    Much smaller than the original I love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great and I paired it with my old Hub so it saves battery

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and seamless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked that this was simple and you can keep your existing outer lock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome auto deadbolt. Has plenty of power to move your deadbolt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    August lock works perfectly with home kit from Apple, if you have Siri it works flawlessly.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not worth your time or money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I love how it looks and the ease of installation, overall I am extremely disappointed with this lock. It works sporadically at best and more often than not, leaves me digging my keys out of my pocket. WiFi capabilities are nearly non-existent, rendering the ability to open the door when you're not home, such as for a repair tech, worthless. I went through three of these before I gave up. Don't waste your time or money!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    DONT BUY

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made product is about it. I had the second generation with a bridge no issues until the bridge stopped working 2 yrs later. The new 4 th generation has an internal WiFi and thought this is great but man I was totally wrong. The WiFi never worked and the Bluetooth worked but a delay of 30 secs to unlock or lock the door. 2 weeks phone/email with customer support is a JOKE very poor customer service

    No, I would not recommend this to a friend
    • Brand response from August Customer Care
      Posted .

      Hello,

      Thank you for taking the time to provide us with your feedback. We're very sorry to hear about the issues with your lock as well as your experience with our customer support. We are constantly working to improve the customer experience as well as the Wi-Fi connectivity. We will relay your feedback over to the appropriate departments.

      Thanks,

      August Home august

  • Rated 5 out of 5 stars

    August Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality is great and it is aesthetically pleasing. Works perfectly as advertised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart lock, enjoy the ability to automate in routines

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    August Smart Lock

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i use the August locks for many years. great service and a great smart lock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Big Improvement

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kudos to the August team. A real upgrade I. Use ability, better battery access, faster close.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Remote Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fact that I can be anywhere and open the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work's great. Wish I would have had this a long time ago. Would definitely buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new lock and thank you so much to Victor and Brooke for installing it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Home Security

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good investment. Love the auto-lock and auto-unlock feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best Smart Lock on the market!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with HomeKit and as an Apple user thats a must buy! I have keys for my cousin!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy In

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Highly recommended to all mu friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deadbolt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it suppose to do. Nice product. No problems.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Nice lock but returned it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the lock but it failed to stay connected to WiFi. It was also larger than expected.

    No, I would not recommend this to a friend
    • Brand response from August
      Posted .

      Hello,

      Thank you for taking your time to provide us with your feedback. We have recently released a new firmware that should improve the Wi-Fi connectivity issues you were experiencing.

      Thanks,

      August Home AugustHomeInc

  • Rated 5 out of 5 stars

    August - Wi-Fi Smart Lock (4th Gen) - Silver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent lock. DOES WHAT IT SAYS IT DOES I love this Lock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    August

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Lock! So cool to be able to lock and unlock my door with my phone!!!!

    I would recommend this to a friend