Customer Ratings & Reviews

Batteries last one month. Auto Unlock works only rarely. Got locked out when batteries died without warning.

Drains batteries at a rate of one full set per week. Not worth the money or effort.

Poor connectivity and constant disconnection to phone. Had to reset multiple times.

I bought this because of the auto unlock feature. Had for a couple of months now and it's only work two times. You can buy a lot cheaper lock to work with your phone.

I bought the August WiFi lock specifically because of the HomeKit integration. It has been almost a month and August can’t get the lock to work with HomeKit. I get the notifications, but HomeKit returns a device not responding error when I attempt to control the lock with Siri or through the Home App. While the August support is responsive to email, they have yet to offer a solution other than to say there is a ticket open and the issue is being researched.

Poor connectivity to my Bluetooth, and my Google assistant will not unlock the door. Contemplating returning

At first, this lock was great, but its time has gone on. It has become more of a hassle than a convenience. It's constantly losing Wi-Fi connection in a home that has some of the best Wi-Fi you could possibly dream of.  The door calibration is constantly off.  It's a nuisance and an annoyance. Going back to the Wyze lock

Wow....what a mess! I installed this lock this morning and when I tried to run the "calibrate" routine on my phone, it would not run. When I called customer service, they told me that they are "very sorry", but this new 4th generation lock does not work with the latest Android version (I have a Samsung S9+ with Android version 10). Crazy! I told the lock off the door, put my old lock back on and am returning this expensive (and poor quality) lock back to get a refund.

Thought would be able to replace entire door lock. Just replaces one side. Too expensive for the functionality it offers.

The batteries goes out too soon but good safety gadget overall

I would not recommend this lock unless you have a new door. I have an older door and I spoke to August support many times to get this lock working with my door. The last message I got from August Tech support, was "the lock will not work on your door, sorry." and that was that. Absolutely pathetic response.

Don't waste your money on this junk. It's a guessing game. Some days it works. Somedays it doesn't work. Most days I feel like throwing it in the trash. Totally forget about this item if you want Apple Homekit to work with it. I honestly don't think I've been this disappointed with a purchase since I made the awful mistake of buying a brand new 1995 Dodge Neon. Stay away and save your sanity!

I returned this item. I did not try it. I just returned it after our gas e

The August Wi-Fi smart lock is a pretty cool device which attaches to your existing deadbolt to add home automation to locking and unlocking of a door into your house or apartment. This version (which I believe is the fourth generation) is substantially smaller than previous versions so it doesn’t stick out as much as those did. They accomplished this by converting the batteries utilized in the unit from standard AAs to CR 123 batteries. I don’t usually use these batteries in other devices but I would expect them to have a pretty decent battery life and when it’s time to replace it that magnetic cover comes off the unit fairly easy and it is simple to replace the batteries As for set up you have to download the August Home app for your mobile device either iOS or Android, there is not much documentation provided in the package, just a few small cards and that’s about it. Everything else requires the app, as it walks you through the set up, it is not a big deal but I still like to have a hardcopy or at least a PDF to download just to understand exactly how this device gets installed and setup. The app then walks you through setting up the device that connects via Bluetooth initially, you calibrate the lock to determine how far the open and close position is with your particular lock. If you are using iOS it interfaces with IOS’ HomeKit and this way you have functionality with Siri. Setup also attempts to connect to your Wi-Fi network so you can remotely. My router is pretty distant from where I was installing this lock, during setup the app complained about Wi-Fi being too far away and could I move the router closer to the lock. That was not possible at this time and I didn’t want to connect it to my other access point in the house, but since were moving within a month and I will be taking this device with me I thought it was not a big deal. As for the app it has all the standard features that you would expect in a basic lock, you can also use a proximity detection and geolocation to automatically lock and unlock based on your proximity to the device. The device remotely if the Wi-Fi is enabled as I mentioned I was not able to connect this to my Wi-Fi network but it would be handy to be able to do that especially when showing a house for sale like I’m doing. you can also give others access to this lock so they can have the same functionality I haven’t really explored that yet but seems like it would be a good thing for the rest of the family if they wanted to utilize this device to get in and out of our house. Overall this is another device in my home automation set up and frankly is something that seems to be a pretty useful addition. Pros: - makes it simple to unlock and lock your house lock and forget - Looks good substantially smaller than previous generations - Well built Cons: - Lack of comprehensive instructions, only a few cards provided in the packaging. Install is totally app driven. - WiFi reception range (was 50 feet from 2.4ghz access point, through a floor and several walls, my iPhone showed full strength)

Works well but is constantly connecting and reconnecting with my wifi.

It had horrible connection Issue. Never recognized my phone to Auto Unlock or lock. Horrible to set up. Literally had the worst time setting it up. Very disappointed and aggravating. I returned it and bought the August pro a previous version with WiFi bridge and it works seamlessly.

Absolute trash. Works maybe 50% of the time and when it doesn’t work it’s like it knows my hands are full of groceries. I am returning this after being frustrated daily for almost 6 months of owning and using this hunk of junk.

Horrible product. Auto Unlock doesn’t work And they have been promising me a resolution since March! Really disappointed in their follow up promises and run around. Almost 3 months now

I purchased the August Wi-Fi Smart Lock a couple of years ago. This has been one of my best purchases. I was able to easily install the lock with the simple instructions provided. It has made my family’s life so much better. My condo front is downstairs and as soon as you enter you have to walk up 2 flightswit of stairs. With arthritis walking down the steps every time there is a delivery makes it a bit painful. This lovk has allowed us to keep our home secure and convenient to allow others access.

This lock is excellent. Its super easy to install (as long as your strike plate lines up with the deadbolt), and it doesn't require new keys so its landlord friendly. The august app works great, the lock responds quickly and the Apple Watch app makes it even easier. The auto-lock is extremely helpful and comforting, and auto-unlock can be very nice. This new generation also is much smaller and looks so much better. This locks diameter is not much bigger then the original thumb turner, but it is quite a bit thicker. Overall I love this lock, I just have one issue with it: it stops responding in HomeKit all the time. Almost half the time when I try to use HomeKit to lock or unlock the door it doesn't work. If this is fixed in software this is an easy 5 star. TLDR: Really good, good for renters, has issues with HomeKit.