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Customer Ratings & Reviews

August - Wi-Fi Deadbolt Replacement Smart Lock - Satin Nickel-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 44 reviews

  • 20%
95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 44 Reviews
  • Rating: 5 out of 5 stars

    Solid choice for automated home security

    Posted
    Starkfish
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    August smart lock was easy to install and simple to set up. It functions perfectly with the app to unlock my doors on arrival and re-lock the doors behind me. I'm a groggy morning person, so the peace of mind knowing that I *did* remember to lock the door this morning is worth it. It also payed off in other ways: letting in the plumber was easy when there was an emergency leak and the app let us know that our pet sitter wasn't coming while we were on vacation, so we were able to arrange another sitter from 1000 miles away AND let her in and out without having to get her keys. There's a million little ways that smart locks are handy -- and these locks do the job. CONS: If you have and use multiple doors, you'll need a hub for each lock -- it would be great if multiple locks could work off the same hub, but sadly that's not the case. Similarly, auto-unlock only works on one door per phone... if you're like me and have a vestibule/patio door to get through before the front or back door, I still have to unlock one of them manually -- I use the August keypad to stay key-free.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't buy

    Posted
    chop81
    • My Best Buy® Elite MemberElite Member

    I purchased the August Smart lock about 4 months ago and wish I had bought the one I originally wanted. I had originally looked at the Kwikset Touch-to-Open which had what I wanted, not needing to use a key. I am sure like many others will come home with full arms and being able to just touch the lock would be great. The salesperson pointed out that the August - Wi-Fi Deadbolt Replacement Smart Lock - Satin Nickel. With this lock all you needed was your smartphone and it would unlock as you got close to it, therefore NOT needing you key or even having to touch the lock. Don't believe it, if you own an Android phone. I have done everything I can think of but still no luck. Well I shouldn't say no luck I think it has worked 3 or 4 times in these 4 months. I still need my key or no go, the door stays locked. Maybe it works better with an I phone but I will never own one of those. Don't waste your hard earned money or believe the sales people, I'm sure they mean well but this time they were wrong. I will probably be buying a Kwikset soon and throwing this piece of junk in the trash.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Super convenient!

    Posted
    FastSS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We purchased this so that we aren't standing at the door fumbling with keys, especially in the dark, whenever we get home. We are very happy with it, as it quickly unlocks the door and the app is trouble free too. I simply put the icon for the August app in the bottom tray of my Android screen (the icons that don't move from screen to screen), and can quickly lock or unlock the door without issue. After reading the reviews, and not being interested in having the door lock or unlock unexpectedly, we are not using the auto locking or auto unlock feature. The app was helpful with finding the best placement for the communication hub. I moved it closer and closer until I found that it needed to be about 3' from the lock for optimum connectivity. I used an extension cord to get the hub closer, rather being content with a "good" level of connectivity from the outlet about 6' away from the lock. I hope this helps!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good lock but doesn’t work with all deadbolts

    Posted
    DomRed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have a single cylinder deadbolt lock that unfortunately this lock didn’t work with since my single cylinder lock has an internal cylindrical piece that removes with the inside knob and prevents you from being able to connect the proper piece. Long story short the in home “consultant” was of no assistance and doesn’t bring any of the actual pieces with them so not very much help. My recommendation to Best Buy is have consultants that can actually fit to your home and your sales would increase. He had a CLEAR upsell opportunity that he missed. Saying I would recommend depending upon checking your home first.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Add-on To my Security System

    Posted
    Zawn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    There are times when I have forgotten my keys at work and I would have to wait for my husband to get home to get into the house. Therefore, we decided to have a smart lock that can be opened remotely since potentially we might also have guests who might visit when we are not at home and we can give them access to our house as well. Installation was easy with the walk-through videos and we were able to link the smart lock with our home security app. The only complaints I have is that the lock is rather bulky and the connect has to be plugged in really close to the smart lock.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works as advertised

    Posted
    WoodyH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this door lock as it worked with my existing deadbolt. Had to research a bit because you need the wifi bridge in order to make it work over internet. Easy to install. Integrates with my google home. Like the ability to be able to add users whenever I want. I can so track who unlocks the door and at what time. Can check status from lock from anywhere. Smart enough to know when door is open, so wont try to lock (needs small magnet installed below deadbolt which comes with the kit.) Was $60 cheaper than the other locks I was looking at. Happy with the purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Auto Lock and Unlock Feature Rocks!

    Posted
    Daddyfirebird
    • My Best Buy® Elite MemberElite Member

    Three things I love about this lock. 1- Ability to use a key in case WiFi and Bluetooth don’t work (odds of both going out slim to none). 2- Auto unlock and lock feature rocks! 3- Easiness of setting up multiple users (owners). Instructions are easy to follow which made the install a breeze. I love how as soon as I pull up to the driveway the lock unlocks. Makes opening the door with my hands full so much easier. Would recommend this lock to anyone!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product for door lock automation

    Posted
    Beast1692
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The August deadbolt lock is a great product that integrates will google assistant and google home very easily. The setup took less than 10 minutes including creating an account. Product is super easy to use and can be set up to auto lock and auto unlock as well as set up multiple notifications for different actions that occur. Super easy to share access and set up schedules for other people to have access to your house.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Waited for this one

    Posted
    GCulbert70
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have a older deadbolt so I could not upgrade it with out drilling a wider hole in the door which I did not want to do. This retrofit lock worked perfectly and the app guides you through the install with ease. It did have a issue connecting to the WiFi but after I dismissed the error it actually was connected so not really an issue. I would recommend this as you do not have to change out you existing deadbolt or worry about new keys.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    BATTERY HOG

    Posted
    kcam
    • My Best Buy® Elite MemberElite Member

    Good lock, functional, at times deadbolt does not insert all the way. It's good for what it does and the features. However, the biggest concern that I would tell others to look elsewhere, the battery life on this lock is TERRIBLE. I've purchased this lock DEC 23 and it's Now FEB 26 and I'm getting ready to replace the batteries with it's THIRD SET!!! Not practical or efficient at all

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Works flawlessly

    Posted
    Vividghost29
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Super easy to install using their included install videos. Love the connectivity through WiFi. I also have the keypad which I highly recommend. This has changed the way I get into my house and my neighbors are none the wiser because my door on the outside looks the same. One downside it's a little loud but to me it's not a big deal.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great door lock!

    Posted
    Ginny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love the deadbolt replacement lock. You use your existing lock. From the outside, it looks like the regular lock. It is easy to install and set up. You can lock or unlock your door from anywhere. It automatically unlocks the door when you get home. No need to find keys and fumble in the dark trying to unlock your door.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Smart Lock

    Posted
    rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This smart lock fit my needs perfectly. I like the fact I could retrofit an existing lock and not have to re-key anything. The install process was very straight forward. The only issue I've had is that the auto-unlock feature occasionally is slow to unlock the door. Otherwise, no complaints.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product

    Posted
    pratt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This product is great, and works just fine for our need. I have only two concerns: the lock can be a little loud when it locks automatically, and the auto unlock does not always work. Other than those two things, I highly recommend this smart lock!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great When It Works

    Posted
    Jauquese
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love this lock, but it sometimes gives me trouble. We have it set up to automatically unlock when we approach the door and to automatically lock when we exit. These features work 95% of the time. 5% of the time we're left frustrated!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    User friendly for installation and app function.

    Posted
    BMart
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The step by step instructions made the installation very easy. The app is truly simple to maneuver through and is easy to use whether at home or across the country. With the use of WiFi bridge we have had no connection issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy Set-up, Great Tool

    Posted
    Dawson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a perfect solution for folks who travel frequently and need to let friends or family into your home. Set-up is easy and quick - plus you can keep your own lock! This would also work in apartments.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    kylejillm
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This August lock is simply amazing. It works just as advertised and provides a level of security and peace of mind that makes you feel safe. It was very easy to install and using it with Alexa could not be easier. Highly recommend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great!

    Posted
    Willis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a great product. It's super convenient when I'm leaving my house in a rush or coming home and don't have to fumble with my keys. I only gave it 4 stars because sometimes there are connectivity issues

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for persons limited in walking.

    Posted
    broderick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My front door is above the floor where I normally reside. Typically, when I made it upstairs to unlock the door the person would be gone. Teamed with my Ring door bell camera My life has been made easier.

    I would recommend this to a friend