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Customer Ratings & Reviews

Customer reviews

Rating 3.4 out of 5 stars with 60 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

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Cons mentioned filter

53%would recommend to a friend

Customers are saying

Customers have good things to say about the tracking feature of the Connected Car Assistant Adapter, appreciating its accuracy in informing them about their vehicles' locations. However, there are concerns regarding the high cost of the monthly subscription, the lack of a refund for the device upon termination of service, and occasional inaccuracies in performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 60 reviews
  • Rated 1 out of 5 stars

    You need to sign up for a payment plan...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on a deal of the day at a good mark down.... I new that you had to download an app, but I did not know that you need to sign up for a plan and get billed monthly... We returned this as soon as I found that out...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to purchase a subscription to access other features.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DRAINS CAR BATTERY IF PARKED FOR LONG PERIODS

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, lost connections shortly after install. Company said they would send replacement, took 2 months (of course trial period was over by the time I received it). New one kept killing car battery. I then called back to cancel and they told me they would mail me a return label to return device, 1 month and nothing but another bill for cancelled service

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Working great so far.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed and all is working really well, got my free service which is a nice touch. I only wish they had more colors to choose from for my vehicle, had to use other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Autobrain - I feel safe with Autobrain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother and sister-in-law put Autobrain in my car and it makes me feel safe. They know when I get to work and can tell when I arrive home. They even remind me when I need to get gas. This is great! Don

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    autobrain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Autobrain helps with diagnostics without going to mechanic first.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    its works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    every thing is great but the catch is you have to pay for membership after 6 months so its 5 out of 10

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, very accurate (gps), I highly recommend, it even tells u how fast the car is being driven

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Must send back once subscription ends

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just an FYI. Once your subscription is over, you have to send the unit back to the manufacturer or get charged a fee.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Read Service contract before buying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Per contract while registering for service, we need to return device in case we decide to stop service and the money invested in the device will not be refunded. If the device is not returned, then there is a penalty in the name of environment charges. Be cautious about the terms of service before deciding the purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AutoBrain is an AutoPain.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the biggest rip off I have ever fell for. I got trapped into the subscription and after I realized how stupid I was it took "moving Heaven and Earth" getting my money back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of time and $

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    junk. simply did not work. I could not get any technical help. Car broke down and trie do use included tow service, had no record of my registration. Felt like a scam. Do NOT buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Tells you nothing.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it would tell more than the obvious. Also did not like the almost $10 per month for the service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    cool

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on a deal; I haven't been able to use it yet

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Need Refund, Dashboard lite up ABS Lights Camry 06

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still Waiting for Refund, Dashboard lite up ABS Lights on Camry 2006, Fear for Driving Asked AutoBrain, "They have no fix, stop using"

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Item doesn’t work.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a waste of time and money. Need to cancel any agreement.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experience with product and the company.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these in three cars. They were spotty performance wise. Some cars would work better than others and even that was unreliable. Cars on the map would speed up really fast or just sit in one place. One car in particular was notorious for showing no movement for hours and occasionally days. Replaced with a Bouncie unit that works fine. Now that I no longer need them and told them to quit billing me they won't stop. Still billing me on all three months later. Now My messages are being completely ignored. If I could give them zero stars I would.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Life changing device!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is amazing! I opened the app and website, and sew a full report of what's going on, under the hood of my car. I don't have to wonder why those lights keep lighting up on my dash and having to go to the mechanic for diagnostics, THIS DOES IT ALL!! Plus, the peace of mind of knowing I can locate the car if it gets stolen, and that it calls emergency services if it detects an accident is just brilliant. Love this so much, I'm getting one for my Dad and Sister for the holidays!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Autobrain blows

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forces you to send item to them if you cancel their services. They claim it is a environmental fee for recycle. Which really means give me what you paid for so i can resell it to the next sucker. . It doesnt give you any useful info and stopped working a few days after activating it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got two of them and they work well. Has everything I want.

    I would recommend this to a friend
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