Deals Worth GiftingShop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 56 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

75%
would recommend
to a friend

Customers are saying

Customers find value in the tracking feature of the Connected Car Assistant Adapter and Service, appreciating its ability to monitor their vehicles. They also praise its user-friendly design, describing it as easy to use and install. However, some customers have experienced frequent connection issues, expressing frustration with the product's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-56 of 56 reviews
  • Rated 5 out of 5 stars

    awesome

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item actually works better than expected! Great quality product!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Checked it out

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying this it just wasn't for me or my situation. No other issues.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth buying!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of them to be able to follow my children and where they are going and where they have been. One never works and never recognizes the vehicle it is in and the other keeps swithing off in the middle of tracking. I've sent off a note to the company for support and it's been less than appreciative.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    unsure

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    didn't us. U sure how it really works So i took it back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product until they cancelled service

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product until they cancelled service ans shutdown .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great while it lasted

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    company went out of business. So now waiting on rebate.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Short lived

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that shortly after purchase SiriusXM decided to end support for Automatic devices. Partial reimbursement made, but haven't found another solution that met the same need for our family...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    For driving

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just as it’s advertised and nothing more.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Get something else

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unreliable. Only works half the time. Talked with customer support and told me to unplug it to reset. No go. Also, they need to incorporate Google maps to make it better.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Downgraded product. Losing connection frequently.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Downgraded product. Loosing connection frequently. Support defending the product by blaming coverage which worked fine earlier with older version

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They service went out of buisness the device is useless now

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad timing

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought and then the company soon discontinued service. Regret purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    disappointed

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    company went out of business do to covid I belive .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well and worth a tryout

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is simply to install,first set up the app and put in your 8 digit code ,then plug it into your car and wait 20 minutes before the start the engine .You don’t have to pair it with your phone and firmware updates are done OTA directly to the device.For the first six months everything is free and you don’t even have to add a payment method (yet this might change) and the app works very well.Crash notifications probably are dependent on the device not flying off before the airbag notification goes though.I hooked it up to Alexa and 2 of the three features work,unfortunately Toyota doesn’t allow fuel level notifications though OBD device.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Doesn't do anything well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not waste your money. I plugged it in 11am on a Saturday, it didn't connect until 8pm on Monday. I live in a major metropolitan area (about 5min from Bestbuy corporate HQ) with a newer model car, so it should of had a connection. I had emailed support after waiting 30hr for it too connect, it took 24hrs for them to reply via email. The reply wasn't helpful. Same instructions that were printed on the box, just more wordy. After finally connecting, tracking looked good for the first 1.5hrs. It would loose track for a few minutes, but update accurately. But then it showed a parked car as driving for 1.5hrs, so now I know I can't trust mileage or driving stats/insights or any trip data. The adapter never registered that trip because it went offline before that trip ended. Never got a chance to test accident or diagnostic features, but looking at other reviews it doesnt appear very good at those things either.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fuel efficiency

    Rated 5 out of 5 stars

    Excellent product, i would recommenced.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good product, i can track on everything. Check engine light, distance, fuel efficiency, cost, trips, driving stats.

    I would recommend this to a friend
Sponsored