This reviewer received promo considerations or sweepstakes entry for writing a review.
The Avalon Customer Service is outstanding! Before I decided on purchasing an Avalon water cooler I contacted their customer service several times with some questions. They quickly responded each time.
Set up was quick and easy. Instructions for operating and maintaining are professionally written. The unit is incredibly quiet when running. We purchased the A14 electronic model with touch button control. Just a light touch and it dispenses water. Even the child proof hot water button(s) are easy to operate. Touch one button, a red-light comes on, touch the next button and bingo, Hot Water.
Solid construction, very well designed. Practical single spout design. Simple and easy to load/unload bottle. The water bottle tube is a snap to insert and remove. The unit completely drains the bottle, leaving only a couple of ounces in the bottom, due to bottle bottom design. The self-cleaning feature is a definite plus.
Only problem we had was a loose front panel, above the door which affected the door as it tended to open, working against the magnetic door catch.
I contacted Avalon and Customer service Tiffany, “Customer Success Expert” was exceptional. I explained the problem to her, she asked me to send her a photo of the problem area. She quickly got back to me saying it was a manufacturing defect and they will be sending out a replacement unit. Received it a couple of days later and everything is perfect.
Five stars for Tiffany and Avalon customer service. Thank you, Tiffany!
Very satisfied customer,
John R
