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Customer Ratings & Reviews

Customer reviews

Rating 3.6 out of 5 stars with 57 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.5 out of 5 stars

  • Ease of Use

    Rating 3.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

61%would recommend to a friend

Customers are saying

Customers are satisfied with the price, ease of installation, and security protection of the Internet Security product. They appreciate that it is affordable, easy to set up, and keeps their computers safe. However, some customers have experienced issues with downloading the software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 57 reviews
  • Cons mentioned:
    Customer service, Download

    Rated 1 out of 5 stars

    Unable to use it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been unable to download the item and unable to get in contact with best buy for assistance.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Bad Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this software through BestBuy, since my ISP is providing antivirus. I went to store and asked them to cancel, they intern redirected to call Geeksquad, next day I called Geek squad they transferred to Digital..billing etc is spent 1 hour 45 min, they redirected to call AVG and AVG reverted back to BestBuy. I spoke to 9 people and had a bad experience with Best buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Great Antivirus!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Antivirus! Easy to install and easier to use!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Easy to use. Easy to install. Husband installed ours

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a very good price during one of the deals of the day, for a whole year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy setup and great for us so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been working pretty well for us so far. The Deal Price was great and I'm happy with the purchase

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avg cancelled my subs after 6 months dunno why. Protection is good, privacy, payment protect, hacker, web and email.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    caught it on sale. The 50-word minimum is a little strange best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Great deals

    Rated 5 out of 5 stars

    Best deals

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love buying from Best Buy great deals pick up service on point

    I would recommend this to a friend
  • Pros mentioned:
    Easy to install

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good security software that was easy to install and setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product to use and purchase. worth Buying and good for money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    just another anti virus purchas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed new antivirus. hope this works well. was good before

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The software will nag you to death

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I understand when a software title is free for nagging you for future purchases but this became tiresome. Glad I only spent $10.00 on it - already uninstalled from all computers after less than 30 days. Stay with the Microsoft Security already included with Windows 10.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dont buy advast

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    makes laptop run slow and skip virusmakes laptop run hot laptop .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I like this program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this program a few years now and feel it does a good job. I purchased the current one as my subscription was about to expire and I got a good sale price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Avg interet security

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the best take 3 years consecutive buying it. For me one of the best

    I would recommend this to a friend
  • Cons mentioned:
    Download

    Rated 1 out of 5 stars

    AVG anti virus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was unable to download software. please send me a refund the soft ware library is terrible

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good bundle for the price. it covers up to 5 devices and i feel safer to get on internet.

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    need help with it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got the avg internet best buy could not help me i called and was on the phone for 2hr

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Got it at a special time discount.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy always sell at a special price and best customer service support and help with the item.

    I would recommend this to a friend
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