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Customer Ratings & Reviews

$99.99

Customer reviews

Rating 4.5 out of 5 stars with 927 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers express satisfaction with the overall performance and portability of the One (USB-C) mobile gaming controller. Compatibility, button quality, and comfort are also appreciated features. Some customers have noted issues with connectivity and size, but these concerns are less frequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 927 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Would Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device for traveling, fits in my pocket and is plug and play

    I would recommend this to a friend
  • Pros mentioned:
    Button quality, Compatibility

    Rated 5 out of 5 stars

    Love it. A direct upgrade.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons and sticks are responsive, feels like an actual DualSense. A direct upgrade from my Razer Kishi. Customizable cushioning allows use of a case. (Tip: use the thicker cushion for the left side of the device for the Galaxy Z Flip series, the magnets that holds the cushions together confuses the ones in the device, making thexphone think its closed.)

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Toy for the big kid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a Christmas gift for my husband and he has not stopped using since. Great buy for the gamer on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Compatibility

    Rated 4 out of 5 stars

    Good little handy gaming device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for mobile gaming via App Store, steam, ps, Xbox, etc. definitely an upgrade for comfort and phone fitting from the first generation. For the price I think it’s pretty decent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on iphone 15, with a case by Dbrand I simply didnt use any of the controller’s adapters. Had to remove the ones on it. Works on all the games I’ve tried it on. Only issue I’m running into is when you try to charge and use it at the same time sometimes itll disconnect… might be the power source I’m using.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Portability

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient and easy to use device that can be traveled with. I enjoy using it when I need to be away from home for hours or days. Comfortable hand-held and audio is suffice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truly a gamers backbone support.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The backbone has been a grate addition to my console collection, its allowed me to play my games and do my daily's on the go and whenever i need to, i would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Gives me the experience of being at home on my game system while out and about..

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Overall performance

    Rated 5 out of 5 stars

    Fun!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. Fits my Galaxy s22 ultra easily & makes gaming on it fun! Highly recommend. The subscription service for it is not needed or required.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent piece of equipment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The backbone was a good piece of equipment it wasn't compatible with my phone for some reason but it worked with my mom's phone just fine it's a very sleek design it's just like holding a controller in your hand I was able to use it to play my PlayStation games on my PlayStation as my controller I was also able to use it to play Xbox game pass on my phone which was excellent it was easy to use and understand instructions I loved had interchangeable pieces to fit different size phones overall a great piece of gaming equipment on the go my cousin bought one and he loves it I would add photos but I don't have none at the moment and another thing is that I loved it had its own app for the backbone app was very easy to navigate and easy to use and again very very overall good product for anybody that wants to game on The Go or just doesn't want to turn on their consoles and play on their big TV and you're also able to use it just on your phone to like go through your messages and stuff like that surf Facebook Instagram scroll through the internet

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device I’m overly satisfied great customer service along with quality product.

    I would recommend this to a friend
  • Pros mentioned:
    Button quality, Portability

    Rated 4 out of 5 stars

    Great for travel!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whether playing mobile games or using with Playstation connect, this device is awesome! Buttons have great action and inlove the pass through charging from the side of the controller. Amazing for gaming on long flights. Cant recommend enough.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    It does what i want it to do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller works really well. I do wish it was bigger for my hands, but i understand the need for portability. I appreciate the usb c connection for charging my phone while i play as well as the aux cable port for my headphones so that i dont have to worry about Bluetooth lag.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Back Bone Playstation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it i can sit on my couch and play my play station

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Controller to play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little small for my hands so I recommend the other one its more comfortable to play

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    must get

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome. I’m able to play my PS five on the go anywhere I’m at as long as I have a Wi-Fi or cellular connection. Just gotta leave it in standby mode play this thing all the time the buttons aren’t the best but it’s better than not playing. It’s hard to play first person shooter, but it’s great to play sports games Not saying that you you can’t play first person shooter but it’s just tough maybe better for younger people I was able to get this for $75 on sale in store. Not sure the price now but definitely would buy again tried to link it to my Xbox, but I believe you need a separate version of the control would definitely buy again

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Backbone - One - Left Side Joystick Issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Backbone controller is one of the best plug-and-play devices for turning your phone into a handheld gaming console. The concept is excellent, and the device worked seamlessly—when it worked. I really enjoyed the gaming experience while it was functional. However, like many other users, I encountered an issue with the left-side joystick/buttons. They stopped responding after a while. I attempted to request a refund/replacement, but the process was frustrating. I submitted the request once, but was told it was rejected due to selecting the wrong color in the return form. Unfortunately, I didn’t have time to go through the process again. In short, while the Backbone offers a great user experience and innovative design, there appear to be some hardware reliability issues—particularly with the left-side controls. It’s disappointing that I couldn't get a replacement, because I would have definitely continued using it. Still, I think it's a great product with a lot of potential—just needs better quality control and customer support.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Great product for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Comfortable in hands. Makes certain games a lot better on the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item as a gift for someone, and they loved it 10/10 recommend you can play on the go all you need is your phone

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    good for on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got this for my boyfriend who is always away at work and he loves it so much says it feels like he’s playing at home on the tv

    I would recommend this to a friend
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