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Customer Ratings & Reviews

Your price for this item is $67.99
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The comparable value price is $79.00

Customer reviews

Rating 4.3 out of 5 stars with 117 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers have good things to say about the Backlit Bluetooth Keypad, particularly its ease of use and straightforward installation. Users appreciate the ability to share and customize key codes, as well as the keypad's clean design and compatibility with the lock. However, some customers have expressed concerns about the keypad's battery life and connectivity, and others would have preferred tactile buttons and haptic feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 117 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effortless Security and Convenience with Level Smart Keypad As someone who appreciates both security and convenience in smart home devices, the Level Smart Keypad Lock Accessory has been a game-changer for me. This innovative device, designed to work seamlessly with any Level Smart Lock or Level Bolt, has transformed my home entry experience. **Build Quality and Design:** The Level Smart Keypad boasts a sleek, minimalist design that complements my home's aesthetic beautifully. Its white color and compact form factor blend in effortlessly with my door's frame. The build quality is top-notch, and the weatherproof feature gives me peace of mind, knowing it can withstand various outdoor conditions. **Installation and Setup:** Setting up the keypad was a breeze. The instructions were clear and straightforward, making the installation process quick and hassle-free. Pairing it with my existing Level Lock via Bluetooth was equally simple, and I was up and running in no time. **Functionality and Performance:** The keypad's LED backlight is a subtle yet useful feature, especially when entering my home at night. Keyless entry has never been more convenient – I can easily create and share access codes with family and friends, which is incredibly handy for times when I'm not home to greet them. The Bluetooth-enabled feature ensures a reliable connection to my lock, and I've experienced no issues with responsiveness. **Security:** The Level Smart Keypad has elevated my home's security. I feel more secure knowing I can monitor access and even set temporary codes for guests. The integration with the Level Lock system works flawlessly, providing an added layer of protection and control over who enters my home. **Overall Experience:** I'm thoroughly impressed with the Level Smart Keypad. It's a perfect blend of stylish design, robust build, and functional excellence. The convenience of keyless entry combined with enhanced security features makes it an invaluable addition to my smart home setup. I highly recommend it to anyone looking to upgrade their home security with a smart, user-friendly solution.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A Perfect Companion for Your Level Lock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Level Lock Keypad is a worthy addition to your smart home, offering a convenient and secure way to access your Level Lock-equipped door. As a Level Lock user, I recently incorporated the Level Keypad into my setup, and it has proven to be a valuable companion. Easy Installation: Setting up the Level Lock Keypad was straightforward and hassle-free. The package includes clear instructions, and it took me just a few minutes to install it alongside my Level Lock. It securely attaches to your door's surface without causing any damage. Simplified Entry: The keypad offers a convenient alternative to smartphone or voice-controlled access. It's a great solution for family members, guests, or service professionals who may not have access to your Level app or your voice assistant. Simply enter the personalized PIN code, and the door unlocks, enhancing accessibility for those without smartphones. Secure PIN Management: The Level app allows you to create and manage multiple PIN codes, each with its own level of access. You can provide temporary codes for guests or maintenance personnel, ensuring that you maintain control over who can enter your home and when. This feature enhances security and peace of mind. Battery Life: The keypad operates on two AAA batteries, which have shown impressive longevity. With regular use, the batteries can last several months before needing replacement, minimizing maintenance tasks. Integration: The Level Lock Keypad seamlessly integrates with the Level Lock, adding another layer of convenience to your smart home ecosystem. It works in harmony with other Level Lock features, such as remote access, auto-lock, and auto-unlock, providing a well-rounded experience. While the Level Lock Keypad is undoubtedly a valuable addition to your Level Lock setup, there is room for improvement in terms of design aesthetics. It could benefit from a more sleek and modern look to better match the aesthetics of contemporary homes. However, this is a minor concern compared to the convenience and security it offers. In summary, the Level Lock Keypad is a useful companion for your Level Lock, making entry convenient and secure. Its easy installation, secure PIN management, and integration with your smart home ecosystem contribute to an enhanced experience. Despite a minor design concern, it complements your Level Lock system effectively and is a valuable addition for those who prioritize convenience and security in their smart home setup.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Kinda buggy-but it works as intended

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the packaging. Pulling it out of the box was exciting, that seems the case for all Level products. It reminds me of pulling out a fancy new name brand phone or competitor smart product that puts a lot of thought into their packaging. In the box you’ve got an info card on top, the keypad below, an accessory box with double sided tape and mounting hardware, and an instruction booklet. I really wanna love it, but don’t expect perfection. Upon insertion of the batteries (and downloading of the app if you don’t already have it) you’ll add the keypad through the locks settings/gear cog icon. That’s where the first issue surfaced. The app asks for Bluetooth and to keep the device near the phone. For unkown reasons the app never found the keypad. After multiple app deletions, reset of the keypad, and tiring of it and leaving it alone for hours, it paired. The next issue springs up after it pairs and tells there’s need for a firmware update. When clicked to proceed it shows downloading then transferring to device or installing. However, it would always fail the transferring or installing process with an error message. During this whole process the phones at about 1ft distance with several attempts at inches having them laying on the counter. Nothing works. The lock itself is also on the counter with these in case it was acting as a relay. At this point I gave up out of frustration to try again the next day and force closed the app. The next day upon opening the app I noticed that it was already paired with the keypad but the firmware still needed an update. I gave that a shot and this time completed the process on the first try. I couldn’t figure what was different other than a process of the app wouldn’t let it complete upon pairing. At this point I’m ready to finally test it in a more real use case inside of a door. Setup a pass-code from the settings and give it a name “Guest” in this case. Press the buttons for my pin I setup and watch it lock/unlock. It works flawlessly. However, once in a while when you enter the pin it will delay for several seconds with the check mark button staying lit up. I assume this is a delay occurring between both devices, either the keypad struggles to send the message or the lock not able to receive it properly. All this is happening within 1ft of distance. I did begin to notice after many tries that the keypad doesn’t respond to every press within the circle. It seems to be within several mm of the center of the numbers. Press the edge of a number and it doesn’t register. To add to it there’s often times a delay between each press which makes you want to press the key a second time only to realize that the code is now wrong. It’s fairly annoying seeing as it doesn’t light up at any time other than when you press a button. Not having an option for ac power instead of batteries means that you also won’t have a permanent light on the keypad, and if Level decided to support that your batteries will run dry very quickly. Despite it looking beautiful, my situation calls for other needs and having issues mentioned makes me steer away.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good keypad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is well designed and works ok. It was easy to connect to the Level Bolt lock. The reason for the 4 star review is that a couple of days after the install, it stopped working and I had to delete it from the lock and reconnect to fix it. While I was trying to figure out how to solve the issue, I called Level tech support. I gave up after around 15 minutes since no one picked up the call.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    The perfect addition for a level lock install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the level bolt retrofit for over a year and it has been fantastic. My only real complaint was the lack of redundancy for getting into the house if there was a power or internet outage since it needs connectivity to operate properly. This keypad solves that issue, allowing me an additional way to get in while still remaining as easy to use and clean looking as ever. I am very happy it exists and makes my smart home even better

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Works really great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hoenstly, I thought this would have dropped connection to the lock a lot; however, it hasnt dropped since installation. It works as intended, assign it a code or codes and unlock the lock!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adds Convenience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Add a little convenience to my level bolt already installed in my door. Keypad is well laid out and sturdy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good keypad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product a little bit hard to read in the sun and somehow mine fell right off the door and got soaking wet so it completely stopped working but aside from that it is a great product and is a very easy inconvenient way to access your mom

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Awesome addition to your Level setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adding this keypad is a game changer for your Level. Super easy to set up and works great. This is the easiest way to share access to your door with family and friends. I mounted mine on a post near my lock so my door still looks totally clean. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Best Buy Employee

    Rated 5 out of 5 stars

    No phone? No key? No problem!

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    Best Buy Employee
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and use! Beware the tackiness of the single-use adhesive, as the backing is not very rigid and the shape of the sticker deforms easily. The face of the keypad is smooth and the numbers are well-laminated, so the legends won't wear off over time like often happens on keypads with raised buttons. Unfortunately, the keypad only comes in one color, which matches the satin finish more than the matte black one. An otherwise excellent accessory to accompany your Level lock!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect for those who struggle with digital keys

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was simple. Codes can be easily established from the app, but you must be within Bluetooth range for the lock to receive the programming instructions. I'm typically nearby, so that's not an issue. But I will not be able to create and send someone a numeric code for immediate access if I'm away. The solution may be to make a temp code that's active, that I can share with someone while traveling, then deactivate the code when I return. Ease of setup and use earns this keypad option 5 stars from me.

    I would recommend this to a friend
  • Pros mentioned:
    Key codes, Overall performance

    Rated 5 out of 5 stars

    Perfect Companion

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it so far! It is easy to install. You can create many codes and set expiration dates on them. Perfectly works with a Level bolt and has no issue for far.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up but kept losing internet connection despite a mesh network point within 5 feet.

    I would recommend this to a friend
    • Brand response from LevelHome Team
      Posted .

      Thanks for your review! We’re glad to hear setup was easy, though we're sorry to hear about the connectivity issues. We'd love to help troubleshoot and improve your experience.

      Feel free to reach out to our support team at 1-833-453-8354 or [email protected]. We're available Monday–Friday, 7:00 AM – 6:00 PM PT, and weekends 7:00 AM – 3:30 PM PT. levelhome

  • Pros mentioned:
    Ease of use
    Best Buy Employee

    Rated 5 out of 5 stars

    Great Accessory

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been very happy with my Level Lock Bolt smart lock, and this keypad accessory makes it even better. I like that I don't need to fiddle with keys anymore to lock or unlock the door anymore. I also appreciate that this keypad gives me a way to let delivery drivers unlock my door and put packages inside my house or garage so they are safe from package thieves and bad weather. And I don't need to worry about leaving my house unlocked for the rest of the day because the smart lock can auto lock itself after being shut.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Well with Level Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works well. I use this to provide guest access to my house. Buttons are sometimes unresponsive with wet hands though. Do not use with rechargeable batteries since it will not turn on then.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Must Have Accessory for Level Lock Owners

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great accessory for Level Lock owners. We have a double cylinder deadbolt (no latch) on our glass front door with Level Lock hidden inside. We use this keypad to quickly unlock the door from inside when an iPhone or other device is not in reach (Apple requires an authenticated device be used for security). Most people will probably put it outside but works great for either application. It’s very quick and easy to setup. We just wanted something quicker than Siri for quick unlocking and this keypad achieves that.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great match for the Level bolt

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect match for the Level bolt, saved me many times although battery wears off fast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Convient addition for lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product made pretty good. I would prefer a darker color. There were no other color options. I am having difficulties with the lock so i havent been able to pair and comment on the capability of the product. I would recommend do to the possibilities of the added convience this product can provide.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Keyless entry, easy for the fam to use

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy keyless entry for the Level system, used along with the level lock +. Easy to use with multiple family members, everyone can have their own pin.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keypad addition to the Smart Lock is a no brainer, it helps give access to one-time users or kids. It took only a few minutes to setup.

    I would recommend this to a friend
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