Customer Ratings & Reviews
- Model:
- C-K11U
- SKU:
- 6501152
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the Backlit Bluetooth Keypad, particularly its ease of use and straightforward installation. Users appreciate the ability to share and customize key codes, as well as the keypad's clean design and compatibility with the lock. However, some customers have expressed concerns about the keypad's battery life and connectivity, and others would have preferred tactile buttons and haptic feedback.
This summary was generated by AI based on customer reviews.
Good for what it needs to do.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Functions perfectly with my Level Lock. Buttons don’t press, the are capacitive. Slightly larger than it needs to be. But overall it does the job.
I would recommend this to a friendIt works!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does a good job, communicates with the lock well enough to unlock/lock the door... now if only the Level Lock itself would do that...
I would recommend this to a friend- Cons mentioned:Battery life
Decent
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product but my batteries corroded quickly and ruined it
I would recommend this to a friend Great keypad for a horrible look
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you purchase a level lock, this keypad is an absolute necessity. It’s essentially the only component that functions correctly with the lock. However, I strongly advise against buying a level lock with a great design, but with poorly implemented locks. Trust me, read the app reviews on the Android Play Store or the Apple App Store. The current ratings are less than 2.5 stars on iOS and below 2 stars on Android. Additionally, the Wi-Fi frequently disconnects.
No, I would not recommend this to a friendBrand response from LevelHome Team
Posted .Thank you for your feedback. We’re glad to hear that you find the keypad useful, but we’re sorry to learn about your frustrations with the Level Lock. Your experience with connectivity and app performance is important to us, and we’re actively working to improve both.
We appreciate your insights regarding the design and functionality, and we encourage you to share any specific issues you’ve encountered with our support team at level.co/contact-form. They’re here to help troubleshoot and provide solutions. We hope to improve your experience moving forward.
simple design
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a bit of an awkward size / shape to fit on the door, ended up mounting off to the side. Don't need to us it since the door unlocks for me automatically as I approach the door but serves as a backup just in case
I would recommend this to a friendWorks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lock works quickly once code is entered. Wish there was a light or sound verification at the keypad that the code was entered correctly. Hard to hear the lock sounds through the door.
I would recommend this to a friendBeam me up or at least open the door!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn’t take very long to setup…and now I’ve got a wireless keypad for my very cool and inconspicuous level lock.
I would recommend this to a friendFaulty - look elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This keypad stopped working consistently after a month. One day it just didnt unlock the door. Best Buy refuses to give me a refund as it malfunctioned outside of the 15-day return window - imagine that. Huge waste of $80+. Go with a more reputable brand.
No, I would not recommend this to a friendBrand response from LevelHome Team
Posted .We’re sorry to hear about your experience with Level Keypad. This is not the experience we aim to provide.
For assistance with troubleshooting or to explore warranty options, please reach out to Level’s Customer Support team directly. You can contact us at [email protected] or visit www.level.co/support. We’re committed to helping resolve the issue promptly.
Check your door hole size
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems cool but didn’t work for my house the pin hole that goes in the door hole is bigger than the one from my existing door lock. And since I rent I didn’t want to modify the door hole so didn’t work for me.
No, I would not recommend this to a friendKeypad for level lock
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keypad for level lock is a great addition to my level lock
I would recommend this to a friendLevel lock key pad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to our level lock. It’s nice to have the option of using a numeric pad!
I would recommend this to a friendMust
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must have if you have a level lock works great and can be placed in a number of locations
I would recommend this to a friend
Essential piece
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great add on to the lock for guest access and primary access.
I would recommend this to a friend- Cons mentioned:Battery life
Battery changing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think since I purchased it last I replaced the battery close to 4 or 5 time
No, I would not recommend this to a friendBrand response from LevelHome Team
Posted .Hi EdwinR, we'd like to learn more about your Level Keypad's battery drain issue. Could you please contact us as soon as possible so we can offer a solution to make this right? We're available through this form: level.co/contact-form.
- Cons mentioned:Keypad
Buyers beware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This looks nice in theory, but in practice it doesn’t work well the lock barely works save your money and go elsewhere
No, I would not recommend this to a friendBrand response from LevelHome Team
Posted .We're truly sorry to hear about your experience with the lock. We understand how frustrating this must be, and we appreciate you sharing your feedback. Our team is committed to ensuring our customers have a reliable and seamless experience, and we'd love the opportunity to assist you. If you haven’t already, please reach out to our support team—we’d be happy to troubleshoot and work towards a solution that gets your lock functioning as expected. Your satisfaction is important to us, and we’re here to help.
Great safety feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just installed a couple days ago. Worth every penny
I would recommend this to a friend- Cons mentioned:Battery life
Low quality product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have the keypad mounted 8 inches from the level bolt lock and it constantly fails to unlock/ lock the door. We have to input the code three, four and sometime five times before the lock will respond. The battery didnt last three months before it had to be replaced. I would have expected much better battery life. Overall very poor quality and software.
No, I would not recommend this to a friend Good item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good item the only thing i had to exchange one unit because stop working hope this nee one works better
I would recommend this to a friendGreat Idea, Poor Execution
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea, poor execution is the fully sum of my experience with this keypad. I’ve had 1 completely die on me. Another reboots or crashes when entering a PIN code 50% of the time. Both are in an area with strong WiFi signal, so the experience has been very disappointing. They need a serious overhaul.
No, I would not recommend this to a friendBrand response from LevelHome Team
Posted .Thank you for sharing your feedback. We sincerely apologize for the issues you’ve encountered and understand how frustrating this experience must have been.
While the Keypad operates via Bluetooth rather than Wi-Fi, the problems you’ve described are certainly not typical. Our team is here to help troubleshoot the issue or assist with warranty coverage if needed. Please don’t hesitate to reach out to Level Customer Support at [email protected] or by visiting www.level.co/support.
We’re committed to ensuring you have a product experience that lives up to your expectations, and we’d love the opportunity to make this right.
Whole Level Lock ecosystem is okay at best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace one that already broke, turns out the first one didn't break it's just unreliable. I bought two level kits (lock, connect, keypad) and they've provided nothing but headaches since.
No, I would not recommend this to a friend
