Customer Ratings & Reviews

This is a review for sale on Best Buy not the game itself. DO NOT BUY HERE. On October 8, 2025, I prepurchased a digital code for Battlefield 6 which was set to release on October 10, 2025. On October 10, 2025, I still had not received any digital code for the video game. I contacted Best Buy Customer Service. The agent told me that a system error had caused the code not to be sent, and instructed me that I would need to re-purchase the product to resolve a system error preventing the code from being sent. The agent represented that I would be refunded for the purchase directly after. I was skeptical and asked if he was sure that a refund would be possible given that it was a digital product that normally could not be refunded. He reassured me that a refund would be forthcoming directly following the purchase and sent me an invoice via text message. I clicked on the link and paid the invoice. The agent then told me that he needed to place me on hold while he made sure that a code was sent and issued a refund. I was then placed on hold. After approximately 10 minutes, the hold ended with a new agent answering the line. The new agent was not familiar with the situation. While I was explaining the situation, the line disconnected. I then reached back out to Best Buy Customer Service via phone, and was told by a customer service agent that a different department would be able to process a refund. I was placed on hold which eventually disconnnected without anyone answering the line. I then contacted customer service by chat. The agent refused to provide a refund and stated that none could be given despite the misrepresentations of the previous customer service agent. DO NOT BUY HERE.

Nothing new battlefield wise, its just bf3/4 on current consoles

This game is fantastic, but you see, I gave it three stars. Here is the problem: Buy the game on Steam, but avoid buying it here. EA makes you turn in a secure bot. If you are not a tech wiz, don't risk it; get it on Steam.

Preordered this game and was counting down the hours until launch. Best Buy still hasn't sent out the code in order to play. I have been on hold with customer service for an hour and they're telling me the email will be sent out by the end of the day today. What is the point of a preorder if you can't even play the game. Do NOT Pre order any games from best buy.