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Beats by Dr. Dre - Beats Solo³ Wireless Headphones - Neighborhood Collection - Brick Red-Angle_Standard

Customer rating

Rating 4.8 out of 5 stars with 11049 reviews

97%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 83 Reviews
  • Rating: 1 out of 5 stars

    Not strong enough for everyday use.

    Posted
    LoriWatler

    The sound is good but after a few months the hook that goes over your ear broke. I called in a warranty exchange, Apple had me send in my product only to tell me it was my fault and would not be covered. I did finally speak with someone that agreed to exchange them because I had a second pair of powerbeats that the audio was not working. Here we are, 7 months later, and the hook has broke again. Apple will not replace them a second time. Save your money because the craftsmanship is simply not there. My son has the solo beats 3 and his are coming apart near the on the ear piece and no sound comes out of this side either. Also my other son has a pair of solo 3's and near the head band they are coming apart. Apple says this is not their issue because their engineering has put them together. They do not care that the quality is not there and they are not durable enough for everyday use.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Broke in 1 year. Repair cost same as replacing

    Posted
    WoodyWoodchuck
    • My Best Buy® Elite Member

    I purchased these a little over a year ago and was initially happy with my purchase. Then a few days ago the left side started cutting out, intermittently at first, now frequently. I contacted Apple about out-of-warranty repair and was told repair would cost about $10 less than buying a new pair. I am extremely disappointed that a headset that cost this much broke down in only a year. To be told that a repair will cost the same as a replacement set is outrageous. Needless to say, I will be replacing my Beats headphones with a different brand. Stay away unless you don’t mind spending a small fortune for a set of headphones that the manufacturer regards as disposable.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Over Hyped

    Posted
    Otto
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought these headphones for travel. I put them on for an hour while streaming some music from my mobile device. Not only were they terribly uncomfortable, the sound quality was just plain poor. I went ahead and took them back the next day to my local best buy, which was a seamless and efficient experience. I then purchased the Bose Soundlink II. Its unreal how much different these two products are. Its night and day. The full ear coverage is key both to comfort and noise cancellation. There is no comparison to sound quality either.. Until Apple gets its act together, I will never even stare in the same direction of a Beats product. Hope this helps make your decision and save you some time in the long run. Cheers

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    NEVER BUY. GARBAGE STAY AWAY

    Posted
    Baja6969
    • My Best Buy® Elite Plus Member

    I bought these for my girlfriend last yr for mothers day. I originally gave these headohones (rose gold) 3 stars. I tried to update my review but couldnt. I now give them 1 star. After 5 months of use, the headphones started to come apart. She took them to apple, while still under warrenty, they said it will be repaired or replaced. A few hrs later she was contacted and was told it will cost $130 to repair due to ware and tear. $300 headphones and in less then 6months fall apart. To be charged any kind of money to repair these garbage headphones is pure robbery. NEVER EVER BUY BEATS HEADPHONES. The sound is average and the service is 100x worse.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Either way too loud or way too quiet

    Posted
    lolgymdude

    These headphones have somewhere around 15-20 volume levels. I never make it past 4. Unfortunately these headphones make a HUGE leap in volume level from the third setting to the fourth. So I either have to listen to music way too quietly or way too loudly. I tried contacting their customer support and they blamed the issue on the device I was connected to.This issue persists regardless of which device I'm connected to and I use other headphones without issue to the same devices. It's unfortunate that they didn't want to try to help with the issue. These are otherwise a pretty good pair of headphones because of the battery life and comfort, the volume issue just makes them hard to use. I purchased these from a popular brick-and-mortar store not Amazon (they were just cheaper at the time), but figured the masses read these reviews more often.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Quality

    Posted
    Diane

    We purchased these headphones and within 10 months the ear pads fell apart and the blue tooth quit working. We replaced the ear pads and eventually sent the headphones back to Apple for repair. This was Apple's response: "Our technicians inspected your product. They say that it would cost more to repair the product than to replace it with a new product. That's because of either the product's condition or unauthorized modifications that were made. We apologize for any inconvenience." I assume that the unauthorized modifications were the ear pads. Very unhappy with Apple.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stopped working in less than a month.

    Posted
    DeJuanchi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    So this review is not being rated for the sound quality or the quality in materials. But how crazy that such an expensive pair of headphones would star dying on me in less than a month. Minding I keep them in their case and I make sure to keep them charge, etc, etc. . Suddenly on Monday of this week I went to put them on as I went to jog and only the left side is working. Seriously just how much is apple going to keep doing this until they loose the trust of their costumers. Best part you can’t put apple care or any other type of insurenace in bestbuy.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Good headphones while they work...

    Posted
    Romerthegame
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I've gone through 2 pairs in less than 6mos, sound and range are good, not audiophile quality but then again these never claimed to be so for me the sound was great and battery life was amazing, however buying my first pair in Nov, thankfully BestBuy had an extended return policy due to holidays, ended up getting another pair in January thinking I had a faulty pair and first week of April they stopped charging, sent them in to Apple for repair & they tried to hit me up for more money stating it was my fault the headphones weren't working, needless to say I didn't pay them another red cent & now I'm looking for another pair of headphones. I wanted to like these unfortunately for the money you spend you expect these to last longer than 3 months.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Can't recommend

    Posted
    Larry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought these and really wanted to like them. They have the W1 chip and that appealed to me. They paired easily and sounded fine. Then they wouldn't turn off, wouldn't charge, wouldn't reset, wouldn't pair and wouldn't even turn back on after being charged overnight. I took them back, got another pair and the same thing happened. I searched for solutions on line and this is a big problem on these headsets. The lady at Best Buy said they are returned often and they aren't allowed to sell extended protection plans on them. That tells you something. So, I am now deciding between Bose and Sony!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst fitting headphones ever

    Posted
    MarioMan

    I got these headphones expecting the mediocre sound quality Beats are known for (I got them with that mac laptop deal in the summer of 2017) but having a great build quality. Unfortunately these are the most uncomfortable headphones I have ever used. They are crushing my ears and the head band is crushing my scull. At least try them on in the store... I unfortunately was given these as a gift so that's why I never tried them on before getting them. Also the sound quality is not very good for the price

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Expensive Garbage

    Posted
    UnhappyBeatsCustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased the item 11/30/2016 and they worked fine for about 11 months. since they were still under warranty I took them back to bestbuy, took a couple of weeks but they were replaced. approximately one month after, the replacement set stopped working but by that time they were already out of warranty, contacted apple and they suggested some trouble shooting that was just useless. $270.61 down the drain, guess I just got one bad Apple....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst product.

    Posted
    Felix

    Beats 3 wireless headphones Do your research. The wireless headphone buds will separate within time. I've had 2 pair that have done this. There are tons of people with the same issue and apple is claiming it to be customer abuse so they won't have to replace them. I went all of the way up to a VP and still refused to back their product. Don't waste your money a product that a company won't back.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Lied to and too small

    Posted
    PistOff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It said was getting 3 months free of iTunes music and never was able to do it as no code was given/provided! And package was so hard to open and when reading to return it had to be packed or will get charged if not, day I received I was traveling abroad by time I cane back was too late to return. Device was like for a teenager not proper fit for an adult!! SUCKS!!! Most unhappy with purchase, never again!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Beats...Beat??

    Posted
    SmartBrotha
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The build quality of these headphones is great and the a have a great premium feeling. But looks are not everything when it comes to sound. these headphones sound like complete @#$#@ to me. I use to have a pair of JBL BT reflects, V.1 V.2 and the steph curry ones. they sound amazing and with each update they got better. with beats its seems they do not care about sound just price I ended up taking these back and Upgraded my PS4 to a pro with the extra $$. i settled for some Bose sports instead.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Cheaply made headphones

    Posted
    JTLATL
    • My Best Buy® Elite Member

    I have a pair of Beats Solo headphones from less than 3 years ago that have fallen apart - these headphones were very lightly used and are now pretty much not usable. The connection that collapses the headphones is completely broken on one side - again these headphones have been very lightly used and not dropped or treated badly. I'd go with headphones that aren't so cheaply made.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Uncomfortable

    Posted
    TechReview

    There are few pros to these headphones. The battery, sound quality, and bluetooth connectivity are good. However, I think these are extremely uncomfortable and very tight on your ears. My ears get hot and feel cramped within 30 minutes. Because of this factor I rarely use these pricey headphones and it is now too late to return them. I strongly recommend going with a Beats Studio model as they go over your ear and provide much more comfort.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    extremely aggravated

    Posted
    gilmes3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    so i just received my order and come to find out its an opened box that has some old, ratty, used beats headphones probably a couple years old. so basically I received someones open returned package that best buy tried to sell me as brand new unopened beats 3 headphones. needless to say now i have to go to a best buy store(which i was avoiding in the first place with ordering online and deal with the hassle of returning.) o=h and it also arrived a day later then originally promised.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Open box - just say no

    Posted
    SLys
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Don’t get me wrong, the best headphones work wonderful - BUT I bought open box and it said it was brand new and checked by return service... Well obviously not, there was about a inch thick of makeup around the head phones and hair stuck in the band part. I literally couldn’t believe my eyes. It’s like they were returned after being used for a year - yes I cleaned them off but the whole point of open box is getting CLEAN ALMOST NEW NO DAMAGE TO THEM!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Keke16
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Didnt use them but 2 times and they have crackling in the music Wouldnt connect to my ipod with out the cord I brought them for it to be wireless why should I have to use the cord for a wireless product I went a way when they was giving to son He didnt open them tell we came back and store policy expired So now I have to send them out to get fixed Very disappointed customer for the money I spent on them

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Trash Headphones

    Posted
    Person
    • My Best Buy® Member

    So I purchased these headphones and have had them for about 4-5 months and today when I tried to turn them on to connect to my phone I discover that the power button randomly stopped working. When I was using them yesterday everything was functioning normally but now the power button just won't work even though the headphones are at max battery life.

    No, I would not recommend this to a friend