Customer Ratings & Reviews

Mic stopped working less than a month. Dropped it off to Best Buy for repair or replacement which they said would be completed in 4-7 days. That was on October 22nd. As of today, November 15th Best Buy refuses to honor Total Tech Member warranty and provide a replacement. They’ve gone well outside of the estimated time frame and are throwing their hands up completely saying “well we had to send it to apple to repair and there’s nothing more we can do to help you. You’re just going to have to keep waiting despite the fact that you are a Total Member and have Apple Plus Care” both of which mind you claim to offer speedy repairs or replacement if the item can’t be fixed. Best Buy has become itching more than a glorified middleman taking your money to do what you could have done which is go to the manufacturer directly. These headphones are garbage and obviously not fixable. They’re neither worth the money or the extended protection you think you’re getting when you pay extra for Apple Care + and are a TotalTech member which they’ve now severely down graded and called “My Best Buy Total” …… waste of time and money! Just purchase from Amazon if you feel like gambling with these glorified ear plugs. They’d have taken the return and Id have gotten 5% cash back for the original purchase and saved the $179 a year I pay to receive the equivalent of no service at all from Best Buy. Now I have to contact Federal Trade Commission, log a complaint with the BBB and file for breach of contract warranty bc the quality of the earbuds and service from Best Buy is horrendous. Maybe I got a dud …..but with service like this it’s just not worth the gamble!

Hard to figure out which ear they go in, or direction , sound was ok but not very loud

I’d say these are decent but I’m waiting on the beats fit pro 2. I love the look of these and they have a nice sound, but my fit pros sound better.

They are comfortable and very convenient. The battery life is awesome and the sound quality is superb. It's a winner!!!

I like the look of the earbuds but they are a little loud so that other people can hear your music unlike the Apple ones.

I’m glad I brought them they are great. great quality they are very is to use

I took a chance on these and fell in love with them. I love the transparency mode. I was having trouble with my airpod pros and wanted something smaller but packed a punch. Dr. Dre you didn't disappoint.

Amazing I love how the noise canceling sounds and overall great product

Overall great value! Best Buy best service. Thank you

Not very good on phone calls, but great noise cancellation and amazing sound quality.

I bought these and the more I use them the more I like them. Easy to connect to devise. Quality sound!

Crispy, clear sound and longer battery life, easy pairing no issues

I am really happy with choosing these over buying airpods again the battery on the case last longer and don't have to charge them as often. What got me to buy these specifically was the see througgh case.

I have tried many different ear buds, I always prefer beats. My kid's are now using thier beats instead of thier airbuds

Works fine with no issues. Sound quality is great with no static. Bluetooth connects right away. Good for music but not for movies

They really great and went you have them on they are barely noticeable recommended

I constantly have ear buds/headphones due to my busy schedule and had to keep to different pairs with me to switch when one would die - not any more! Love that the new model has a longer battery life! My only reason for not giving this product 5 stars is that the noise canceling seems worse than the previous model since I can hear much more of surroundings. Also, when only using one earbud, it automatically switches to transparency mode and will not allow noise cancellation with just one ear bud.

They took forever to get into pairing mode, but after that they work great. Employees worked hard to get me the ones I was looking for.

The Active Noise Cancellation and Transparency modes are greatly improved in this “plus” model. That was my only gripe about the original Beats Studio Buds — how terrible Transparency Mode was compared to the AirPods Pro (it was unusable). It’s not superior to the AirPods Pro’s ANC and Transparency, but its actually usable in these and the fact that they use USB-C make them great. One more (design) improvement that I greatly appreciate is the buttons on the earbuds, themselves, being changed to have a recessed design flush with the edge of the earbuds, so they’re much more difficult to accidentally press. I have no complaint about these, they’re pretty much excellent for the price.

Good noise cancellation and quality sound. Gets used daily.