Customer Ratings & Reviews

Two days ago I purchased a download from best buy, it didn't download. I called tech support and talked to them for a long time, the problem was not resolved so I called back and went through the whole thing again. I was told you would provide a new number to use for the download, it never came. So now I've spent $5 and a lot of time and no product, but you did manage to take my money. I'm glad it wasn't $5000 I spent. You certainly won't be seeing my business in the future and my friends and relatives will hear about this!

TOTALLY disappointed with Best Buy and my attempt to install a game on my PC using something called Digital Library. Could not get to where any kind of download was. Called tech support and they sent some weird directions to get the download. Could not even get there. Total waste of money!

8 days after installation and got up to level 115, then all I get is annoying FATAL ERROR message in my face and i'm out $5 and the game so I won't be making anymore purchases!!

After downloading Steam to activate the game the key code provided by Best Buy was invalid. Too much aggravation for a $5 game download I could of bought the CD for. Not happy and no returns.

couldn't download so this was a waste of money. not happy

waste of money - could not download link to site that did not work no refunds

Best Buy's "Digital Library" is terrible. They make no mention of the fact that you have to set up an accuont on "Steam" and then download and set up the steam app. After taking all that time, the activation code wasn't accepted. There is no cancellation of digital orders. Had to Google to find a phone number for customer service After being put on hold, I was finally told that they would process a refund to my credit card after the next billing cycle. NEVER AGAIN!