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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 528 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers love the Laser Lens Cleaner for its ease of use and its ability to improve DVD player performance. Many have found it effective for cleaning various devices, leading to enhanced performance. However, some customers have reported compatibility issues with certain devices, and a few have experienced playback problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 528 reviews
  • Rated 5 out of 5 stars

    DVD machine cleaner

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DVD player not working very well. After using this product my dvd player works well again

    I would recommend this to a friend
  • Pros mentioned:
    Dvd player

    Rated 4 out of 5 stars

    Pretty good, worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it on a fairly old Samsung DVD/VCR player that was working erratically, at best. Somewhat to my surprise, it mostly fixed the problem. It wasn't perfect--if it was, I'd throw in an extra star, but I can now play DVDs that I couldn't before. There are a few DVDs that still can't be read. Well worth the money, as far as I'm concerned. Considerably less than buying a new player, considering that the old one doubles as a VCR.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    CD Cleaner Disk

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product to clean your CD Player. Just open up the box and follow the directions.

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi there! Thank you for your feedback! We're happy to hear that the Best Buy essentials™ Laser Lens Cleaner is working well for your CD player. It's great that you found it easy to use by simply following the directions. |Angelica| Best Buy Essentials Products| BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    works well

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works very well helps a lot on any CD player gets the player clean

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Lens Cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use.. . . ............................

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thanks, Wodiuck! We're glad you found the Best Buy essentials™ Laser Lens Cleaner easy to use. If you have any other questions or need further assistance, feel free to ask! - Mae | BestBuy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Rated 4 out of 5 stars

    Just short of a five.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does really well. Not sure how many units it will actually clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    President of Cadick Enterprises

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, worked well. My GTX player started working as well as the day I purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed the issue on my radio not working thx a lot

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great cleaner

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cd dvd cleaner. Works great. Used it in all players

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thank you for your positive feedback on the Best Buy essentials™ Laser Lens Cleaner! We're thrilled to hear that it has worked great for you across all your CD and DVD players. Your review highlights the effectiveness of our product, and we appreciate you sharing your experience. Thank you for choosing Best Buy essentials™! Ivy | Best Buy essentials Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Dvd player

    Rated 5 out of 5 stars

    Lens Cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lens cleaner saved the day. We thought we may have to purchase a new DVD player when in fact all it needed was to be cleaned. I love this lens cleaner!

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      We are so glad to hear that our lens cleaner was able to save the day for you! It's always great when a simple solution can solve a potentially expensive problem. Thank you for choosing Best Buy essentials™ and for sharing your positive experience with us. Enjoy your newly cleaned DVD player! - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Cleaning, Ease of use

    Rated 5 out of 5 stars

    CD Disk Cleaner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Looking for something to clean CD 5 disk turntable. CD's work much better now. Easy to follow instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little item!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this to enhance the performance of our older DVD player...worked great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good DVD Cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this to clean some old DVD’s and it worked great

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Hi DawnC! Thank you for your feedback! We're happy to hear that the Best Buy essentials™ Laser Lens Cleaner worked great for cleaning your old DVDs. It's wonderful that the product met your expectations. |Angelica| Best Buy Essentials Products| BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Dvd player

    Rated 5 out of 5 stars

    Excellent seevice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to be able to find exactly what I needed for my car CD player. The rep searched the store for the only one left in stock and found it. I also liked being able to pay for it at his station rather than having to go to the front of the store and paying at the other registers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SmartAndy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cleaning cd did its job I purchase for a good price ,

    I would recommend this to a friend
  • Pros mentioned:
    Dvd player

    Rated 5 out of 5 stars

    Works well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one before--worked well; solved the problem with reading CDs. Misplaced it, so bought this one -- but didn't read the product information on the package so didn't learn that is is only to be used on CD players that have a tray-load system, not one where you slide the disc in...I'll keep this one for when the older machine needs help again.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    New life to my Blu-ray disc player

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! This saved me from having to buy a new Sony Blu-Ray player. My Sony UBPX800M2 player refused to play any Blu-ray discs and I thought I was going to have to buy a new player, but this disc solved the problem in less than five mins.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can't believe I didn't buy one earlier

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this because my player stopped playing blu-ray discs (would still play DVD and CDs). My first step was to try one of my other players and they ALL had the same issue, so I decided to purchase this because I still play physical discs. The directions where easy to follow. After use, I popped in a blu-ray and nothing, so I recleaned my player. Still no go. I then tried it on one of my other players and viola, it played! As it turned out, the HDMI port on my receiver had malfunctioned! I switched to a different HDMI input on my receiver and all was right in the universe. I can say that after use, blu-rays looks spectacular and even DVDs look better than I remember. I had previously NEVER used a lens cleaner on ANY of my disc players, the oldest one I bought in the 80s which I still use and have never had any issues with but now that I have this, I will use it monthly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    was essential

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, just what my Bose needed, thank you!!

    I would recommend this to a friend
    • Brand response from BestBuyEssentialsSupport Team
      Posted .

      Thanks, Mypad! We're glad the Best Buy essentials™ Laser Lens Cleaner worked great for your Bose device! If you have any other questions or need further assistance, feel free to ask! - Mae | BestBuy Essential Support BBY-ExBrand_Best_Buy_essentials

  • Pros mentioned:
    Cleaning

    Rated 4 out of 5 stars

    DVD player cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I finally managed to figure out how to make this work, it did a great job. I was very frustrated over doing the cleaning in English and wasted an entire evening of more than 5 hours thinking I was running the cleaning in French - no, I managed to get it done in English the next morning and it took just a few minutes.

    I would recommend this to a friend
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