Customers are delighted by the product. However, customers report that the disc repair function can scratch discs and make them unplayable. Customers have also noted concerns regarding the product's build quality and the handle's tendency to detach during use.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 37 reviews
Rated 5 out of 5 stars
Great for old games !
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Product is truly great for how simple it is. Just gotta know how to use it properly. I used it on a ps2 gane that was scratched beyond belief and didnt play. Now the disc looks almost new besides a few hair scratches, but it started right up no problem. I also feel like it runs beter than it did before.
I would recommend this to a friend
Rated 1 out of 5 stars
Probably the worst product I've ever bought
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The product did the complete opposite of what it was supposed to do. It broke my disk and scratched it beyond belief. I came here hoping to fix my issue, but all it did was intensify it. The definition of insanity is doing the same thing over and over again and expecting a different outcome. And me trying to fix a disk with this is just that.
No, I would not recommend this to a friend
Cons mentioned:
Disc repair
Rated 3 out of 5 stars
It did remove the scratches.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It did remove the scratches from some old DVDs. However I couldn't get them to play in either of my DVD players. I kept getting an ERROR CODE for a DIRTY DISC on my SONY DVD player. Some did play on my CD ROM for my computer. It does remove scratches, if you follow instructions. I'm certain if I had a buffing wheel, the DVDs would play like new.
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Did not work for me
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Did not work too well for me but may work for others. Will not do gamecube games. Only full size cds but the description states that too
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Cleaning the surface of a Disc
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I needed to resurface my CDs recently. So I had to buy the only one on the market. It does the job that is supposed to do. It resurfaces any Disc, from CDs, DVDs and Blu Rays. It comes with all the products you need, the spray is part of the handle, so you are not going to lose that.
I would recommend this to a friend
Cons mentioned:
Disc repair
Rated 3 out of 5 stars
Not the worst
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Used it a few times now not sure if its just the disks or if this doesn't work that well
No, I would not recommend this to a friend
Cons mentioned:
Disc repair, Product quality
Rated 1 out of 5 stars
A piece of junk
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Dont do it. The product is not well made. After turning the handle twice it will pop off making it really hard to get the disc to complete the procedure. After taking the almost half hour to run a disc through this thing three times the disc looks foggy now. Yes I followed all directions and read them.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Manual Disc Repair System
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently bought a used dvd that had some scratches and wouldn't play. Read reviews on different types of repair systems and this one seemed to fit the bill. Although it is slow to use and I had to do it twice (the manual said may have to do it twice), it cleaned the disc and it now plays.
I would recommend this to a friend
Cons mentioned:
Disc repair
Rated 2 out of 5 stars
I wouldn’t recommend
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I didn’t really get much use out of this where the sanding part of the disk wasn’t even so it made the recovery part a bit harder and I can’t say that I was able to recover my disk so it was honestly just a cheap waste. But the patent is nice for the product
No, I would not recommend this to a friend
Rated 3 out of 5 stars
Nice product
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product fir what i purchased it to do ok to fix minor scratches
I would recommend this to a friend
Cons mentioned:
Handle
Rated 2 out of 5 stars
Disc repair
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This system did repair my DVD but the handle fell off at every turn. Was very cumbersome and painful on my hands. I would recommend looking for a different system to repair your discs.
No, I would not recommend this to a friend
Brand response from BestBuyEssentialsSupport Team
Posted .
Hi MichaelV,
Thank you for the feedback. We do apologize for what happened.
Renee Best Buy Essentials
Cons mentioned:
Handle
Rated 4 out of 5 stars
scratch remover
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
worked good but handle falls off so you have to hold it down but works good
I would recommend this to a friend
Brand response from BestBuyEssentialsSupport Team
Posted .
Thank you for your feedback on the Manual Disc Repair System. We are glad to know that it successfully repaired your disc(s). To make use easier the next time, try reinserting the handle until you hear a “click”. The click is the indicator that your handle is installed correctly
Rated 4 out of 5 stars
works
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
There is a slight difference after using the machine
I would recommend this to a friend
Rated 3 out of 5 stars
Good
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works as advertised no issues at all. Helped clean my old discs.
I would recommend this to a friend
Cons mentioned:
Disc repair
Rated 2 out of 5 stars
Disappointed
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It didn’t work for the disk I bought it for but it might work for others.
No, I would not recommend this to a friend
Cons mentioned:
Product quality
Rated 1 out of 5 stars
Not worth the money
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Ruined my Xbox game. Do not buy. I had hoped for a simple cleaning process but the instructions are poor as well as the product itself
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Good value
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this to see about getting a sticker off a Blu-Ray figuring it was toast either way. Didn't work for that, but worked great for a couple of DVDs
I would recommend this to a friend
Cons mentioned:
Handle
Rated 1 out of 5 stars
Buyer Beware
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the cheapest piece of junk I've ever bought. The handle keeps falling off. Lubricating liquid leaks. Ruined my dvd. Would not recommend.
No, I would not recommend this to a friend
Brand response from BestBuyEssentialsSupport Team
Posted .
Hi PaulaW, Thank you for taking the time to review our Manual Disc Repair System, we're very sorry to read you are experiencing this issue with one of our products. We would be happy to check your options for you. Please feel free to contact us at 1-866-597-8427 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible. Chelsea Best Buy Essentials
Cons mentioned:
Disc repair
Rated 1 out of 5 stars
Review
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does not work and scratches the disc more so it doesn’t work.
No, I would not recommend this to a friend
Brand response from BestBuyEssentialsSupport Team
Posted .
Hello DevinD, Please accept my apologies on the behalf of Best Buy essentials™ - Manual Disc Repair System - Black for the inconvenience caused. Please feel free to contact us at 1 (877) 467-4289 Daily 8am - 9pm CT, and we will gladly assist you in the best way possible. Chelsea Best Buy Essentials
Rated 4 out of 5 stars
Happy it fixed my favorite CD’s
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It works great on about 15 disks then diminishes in quality. Tip: be sure to keep the disk wet