Customer Ratings & Reviews

I really have to highlight a number of individuals who helped me during my purchase experience. I initially came in just to address a problem with a hard-drive at GeekSquad. But, due to the seriousness of issue, I had to visit a few different departments to get everything I would need. I want to first give a huge shoutout to Erika at the GeekSquad desk. She could not have been more lovely to deal with. I was facing some rather large expenses because my poor hard-drive had a critical malfunction and needed to be sent away. She took ample time explain the whole process and made sure I understood what my options would be. She was friendly, informative, and patient. With her help, I felt I was making the best decision to address my needs. Brian is the next gentleman who helped me. I needed an external hard drive to transfer data from my damaged drive. I later found out he came over from a different department just to help me because he saw I was alone. There were different models available but her really helped me zone in a great product for the best price. I never felt like he was trying to upsell me and I felt great about the product he picked out for me - it was exactly what I needed. Brian then pointed me to Cloudy to help me find a keyboard for a Samsung tablet. I was unfamiliar with these products since it was really for my dad. He really helped me find something that would hopefully suit my dad's preferences. He was clearly knowledgeable and reassured me that it was simple enough to buy products, try them out, and if they don't quite fit your needs, the return policy was generous enough to give me opportunities to find something else. Next was Jey in the laptops section. I was facing the prospect of having to retire my 15yr old monster Alienware because it cooked 2 hard-drives. I hadn't purchased a computer in so long, I wasn't quite sure where to begin. I explained my situation and what kind of workload I typically do. Jey pointed me to 2 laptops he was confident would meet my needs and was within my budget. I was so thrilled by each computer and the price-points, I actually wound up purchasing both. Jey was spot on - they are exactly what I wanted. Andrew was the closer for my experience. He handled my purchases for the day. This is where everything really came together. He offered some great advice as far as additional options for products. He showed me the current generation of Alienware laptops and I was suddenly on the edge of making a completely different purchase but he assured me there was no pressure. He told me the laptops I was buying were more than enough to handle my work and their formfactor was a bit more comfortable. He then explained BestBuy's My Total Membership and how I might benefit considering my situation. After considering everything I had gone through; the repairs for my hard-drive, the money I might save on the backend, and the product protection for everything was buying, this was a really smart idea. My Total has saved me money and given me peace of mind. And one day, I will return to buy another Alienware. Honorable mention to Liam. Although he didn't directly help me, I saw him deal with an unruly customer. Liam maintained composure and handled the situation with grace and professionalism. Lastly, as I was leaving, I happened to meet Travis - the store manager. He was all smiles and offered a genuine sense that he cared about my experience at the store. I can't emphasize enough how much I enjoyed my experience at this location and with these people. I was facing some serious trouble and big expenses. But I got the most value for my money and the service felt sincerely personal. I'm a customer for life.

My Best Buy Total is a strong membership option if you frequently shop for electronics or want built-in protection and support. At $179.99 per year, it’s not cheap—but if you’re buying big-ticket items or need regular tech help, it can pay for itself quickly. Key Benefits I’ve Noticed: • 2 Years of Product Protection: Most purchases are automatically covered for two years, including accidental damage. This alone saved me from buying separate protection plans for a laptop and a pair of earbuds. • 24/7 Tech Support: I’ve used the tech support a few times for setup help and troubleshooting. The agents were knowledgeable and patient, and it’s great knowing I can call anytime. • Extended Return Window: You get 60 days instead of the standard 15, which is a lifesaver when testing out gear or buying gifts. • Free 2-Day Shipping: Orders arrive fast, and there’s no minimum purchase requirement. • Exclusive Member Deals: I’ve caught a few solid discounts that weren’t available to regular shoppers, especially on accessories and peripherals.

About a year ago I was getting ready to start school and needed a new laptop, I was unsure and uneducated on what would be the best fit for me. Thankfully, my husband took me down to best buy and I had a great experience. The staff was very well educated and did not try and force me into something that I did not need. I was only needing something that would get basic things done. Like logging into school power points to follow along in class, essays, the Web so I could do research and watch educational videos. I ended up purchasing the Samsung laptop which has done everything I've needed effortlessly. I did have some technical issues but that was cleared up quickly because Thankfully I also purchased a two year best buy warranty that allowed me to contact their "Geek squad" and let me tell you, they are life savers! I was able to get back to focusing on my education quickly.

I love being able to get the work I need done on my computers without being overcharged. I do however, have issue with buying a new Mac and being told I could not get the 20 minute instructional on the Mac when I was picking up a computer that had a hard drive erased, another that was to have its drive moved to the Mac, and picking up the Mac (that did not have set up the apps I requested) that was not ready. Only to be told I had to set up another appointment when an in-person agent originally set up the appointment knew my situation and assured me I would be given a 20 minute lesson on the Mac. One agent tried to be as helpful as possible as the other was trying to rid of me. In the end I was asked if we were I was good (my first Mac). I asked how to shut it off. That should be at the basic of instruction. Just because they know does not mean I know. Most of the techs were wonderful, but one ruined my experience. When I asked how to shut it off, I think she realized I was clueless and really needed help. Instead I found a place on my Mac that walks me through some of the basic issues and have reached out to friends or You Tube for other concerns. Something that could have been explained by the techs in a 20 minute walk through. After spending that much money and telling them my fears of transitioning to a Mac from a PC, they should have been more understanding.

I’ve been a My Best Buy Total™ member for a while now, and it’s easily one of the best investments I’ve made for my tech. The coverage and protection alone are worth it. I never have to stress about accidental damage or repair costs. But what really stands out is the level of service. Every time I’ve needed help, the support team has been fast, knowledgeable, and genuinely friendly. The exclusive member benefits — like free Geek Squad tech support, product discounts, and extended warranties — make upgrading or maintaining my electronics effortless. Whether it’s setting up a new device, troubleshooting, or getting priority service, Best Buy really delivers. If you own multiple devices or just want complete confidence that your tech is protected, the My Best Buy Total plan is 100% worth it. It pays for itself in convenience, savings, and peace of mind.

Recently I purchase a Best Buy membership along with two MSI 15.6” thins and they have preformed far beyond my expectations, though the fans can be loud my temperatures while playing demanding games are beyond satisfactory. This is a perfect laptop for gamers and student alike as I have used it for both. I upgraded the ddr5 from 8gb to 16gb for both laptops and the tech team there was happy to install for me since I was on the go, and this was a free service included in my Best Buy total membership. They provide diagnostic as well as data transfers along with many other services included with my membership purchase. I 100% will be repurchasing when my plan expires. It’s beyond worth the money and my family and I will surely remain customers for life due to the quality of service I received.

The My Best Buy Total™ membership, priced at $179.99 annually, offers a comprehensive suite of benefits tailored for tech enthusiasts and frequent Best Buy shoppers. Key perks include: • 24/7 Geek Squad® Support: Access to expert assistance for all your devices, regardless of where they were purchased. • Up to 24 Months of Product Protection: Coverage on most new Best Buy purchases, including AppleCare+ for eligible Apple products. • Exclusive Member Pricing: Enjoy special discounts on select items. • Free Delivery and Installation: Complimentary services on qualifying purchases. • Extended Return Window: A 60-day return period on most products. Many members find the subscription valuable, especially when purchasing high-ticket items like laptops, TVs, or appliances. The combination of tech support, extended warranties, and exclusive deals can lead to significant savings and peace of mind. However, some users note that the membership’s value is maximized for those who frequently shop at Best Buy or require ongoing tech support. For occasional shoppers, the benefits may not outweigh the annual fee. In summary, if you’re a regular Best Buy customer or need consistent tech assistance, the My Best Buy Total™ membership can be a worthwhile investment.

I have been a Best Buy Total member for years. I would not go without purchasing this membership to protect all your electronics and other purchased products. Having the membership will save you money if your items break down or if something happens. I have total security if anything should happen to my electronics.As a longtime Best Buy Total member, I can't emphasize enough the value of this membership. It’s not just a purchase; it’s peace of mind for your electronics and other valuable products. With this membership, I save money on repairs and replacements if anything goes wrong. Knowing that my electronics are protected gives me total confidence in my purchases. Don’t miss out on the security and savings that come with being a member!

I want to express my sincere appreciation for the exceptional service provided by Sean Medford from the Newport News Best Buy. Although I purchased my computer at the Williamsburg store, I required additional assistance setting it up at home and Sean went above and beyond in every way. He arrived right on time, explained everything with clarity and patience, and demonstrated an impressive level of technical knowledge. What really stood out was his kindness, professionalism, and genuine desire to help. Sean made sure every question was answered and every issue resolved, all while maintaining a friendly and respectful attitude that immediately put me at ease. His partner, who accompanied him, was also excellent—together they made a fantastic team. Best Buy should be extremely proud to have employees like Sean and his partner. Sean's expertise, communication skills, and customer care are exactly what set the company apart. Thanks to him, I feel much more confident using my new computer, and I’ll absolutely turn to Sean at the Newport News location again because of this experience.

I was very satisfied with my Total Tech membership. I thought is was a good thing to have when problems arise. Now I am not so sure. I was able to bring my laptop in to the GEEK SQUAD and they would help or fix the problem. Now my new laptop has only a 2 year free service and then there is a monthly charge. The Total membership seem to go up and the services that were included now have to be paid for. On the reccomendation of recommending Total memebership there should be a MAYBE to check off.

The membership was great for a new laptop I bought and switching the info on my old laptop to the new one. It did not help when I bought a Bushnell View on line and used a rewards certificate. I returned it because Bushnell came out with a new model for the same price. Best Buy refunded my money but not the rewards certificate. I was told when I returned it the reward would be added back to my account, but after a week and I called it was not. I was then told rewards are not reusable. I thought I the membership should have helped me with customer service.

I bought this plan after I already purchased a television that I had somewhat immediate issues with. This was an ongoing project and the installation took me past my return period on the television I purchased without total membership, and that's when I started finding issues with my purchase of the television. I wish I had gotten this ahead of time. Even though I haven't had personal experience from a total membership product warranty/replacemen yet, however I just wish I had local support from TOTAL rather than the dead ends I've been getting in resolving my issues with the television manufacturer.

My husband and I bought a new house last year and we needed new appliances. I purchased a refrigerator and a washer/dryer set. The Best Buy rep suggested the membership and explained the price match guarantee, especially since Black Friday would fall in the 60-day time. We were able to quickly and easily get the new sale price difference on all three items. Our particular refrigerator went to an additional sales promotion during the time, and they did the adjustment again. I am now remodeling my kitchen and purchasing more appliances and watching for price differences again.

My Best Buy Total™ Membership Review I’ve been using the My Best Buy Total membership for a while now, and I think it’s a solid option if you shop at Best Buy often or buy a lot of electronics. What I like: The extended return window is really helpful. You get 60 days to return most items, which gives you time to really test things out. The 24/7 tech support is convenient. I’ve used it a couple of times for setup questions and minor issues, and the help was quick and easy. You get two years of protection on most purchases, which includes accidental damage. That’s saved me money already on a broken pair of headphones. Free shipping is fast and reliable, which is nice if you don’t live near a store. What could be better: It’s not cheap. At around $180 a year, you really need to use the benefits to make it worth it. The exclusive deals are okay, but not amazing. Sometimes you’ll find better discounts elsewhere. If you don’t buy electronics regularly, the membership probably isn’t worth it. Overall: If you’re someone who buys tech often and wants extra protection and support, this membership makes sense. But if you’re only shopping once or twice a year, you might be better off sticking with the free My Best Buy tier.

Probably the best money I spent that day. Membership came with services of the Geek Squad tech support team, who handled the new computer setup, data transfer from my old machine, and Microsoft software load - and did an excellent job. They were friendly and helpful. One footnote: the store's phone system was terrible! Basically, I could communicate with the store by phone; I was repeatedly transferred to a corporate phone system. One of the Geek Squad left me a phone message to call him back; the store phone system would not put through my call!

If you are in your 70's like me, and don't have the slightest on what to do on your computer, I highly recommend buying the Geek Squad warranty. Why? because you don't have to go to the Best Buy with issues or questions. Just dial the Geek Squad and ask for Remote Help. They will take over your computer and take care of whatever issues or questions you might have. And you can call then 24/7 as many times as you need. without leaving your home. Also get the Web Root virus protection. The Geeks will help downloaded for you and you will have a peace of mind that your computer will be virus free

A LIL BACKGROUND I'm just a regular person who loves technology, and I'm always, and I mean ALWAYS looking for ways to save money and make my life easier. That's why I joined My Best Buy Total after taking the long way around the pond for a long time. I've been a BB regular member for a few years now but I just recently upgraded my membership to the My Best Buy Total Membership, and I've been really pleased with the value that it offers. I've saved money on extended warranties, and free 2-day shipping. I've also taken advantage of member-only deals and early access to new products. In this review, I'm going to share my experience with My Best Buy Total and discuss whether or not it's worth the cost. I'll also provide some tips on how to get the most out of your membership. I hope this review helps you decide whether or not My Best Buy Total is right for you.-------------------------------------------------------------------------------- BENEFITS Free 2-day shipping on all orders, regardless of size or price. This is a huge convenience, especially if you shop at Best Buy frequently. Exclusive member prices on a lot of items. I've already saved money on laptops and other devices. Early access to new products and sales. Sometimes I love being able to shop for the newest gadgets before they're available to the general public. Extended 60-day return window on most products. This is great for peace of mind, especially when you're buying expensive items, I've returned a few gadgets without any trouble thanks to this. Geek Squad protection on all of your tech devices, regardless of where you bought them. This includes unlimited 24/7 tech support, in-home service, and more. In addition to these core benefits, it also offers a number of other perks, such as free installation on select products, discounts on Geek Squad services, and access to exclusive member events. Here are some EXAMPLES of how I've used the benefits of my membership to save money and make my life easier: I saved $100 on a new iPad Pro when I took advantage of an exclusive member price and an extra $50 when I priced matched on flash sale after a few weeks of having the iPad. I was able to get a ram upgrade of my laptop installed for free under the Geek Squad protection plan when I bought the ram stick at Best buy. I was able to return a product that I didn't like after 60 days, thanks to the extended return window (this 60 days window work for price matches too). I got help with setting up my new iPad from a Geek Squad technician, thanks to the unlimited tech support. I hope this gives you a better understanding of the benefits of My Best Buy Total.-------------------------------------------------------------------------------------- VALUE Whether or not My Best Buy Total is worth the cost depends on a few factors, such as how often you shop at Best Buy, what types of products you buy, and how much you value the benefits of the membership. If you're a frequent Best Buy shopper and you buy a lot of tech devices or if you are in the Apple ecosystem then it'll save you on Applecare+ (it's included in the membership perks), then it's definitely worth the cost. You'll save money on free 2-day shipping, exclusive member prices, and extended warranties. You'll also have peace of mind knowing that your tech devices are protected by the Geek Squad. HOWEVER, if you don't shop at Best Buy frequently or you don't buy a lot of tech devices, then it may not be worth the cost. Here's a simple WAY TO CALCULATE whether or not My Best Buy Total is worth the cost for you: Add up the cost of all of the benefits that you would use, such as free 2-day shipping, exclusive member prices, and extended warranties. Divide the cost of the membership by the amount of money that you would save on the benefits. If the result is less than 1, then the membership is worth the cost for you. For example, let's say that you would save $200 on free 2-day shipping, exclusive member prices, and extended warranties. The cost of the membership is $179 per year. If you divide the cost of the membership by the amount of money that you would save on the benefits, you get 0.8. This means that the membership is worth the cost for you, because you would save more money on the benefits than the cost of the membership.------------------------------------------------------------------------------------- TIPS To get the most out of your membership: Shop around and compare prices before you buy anything. Even though you get exclusive member prices, it's still important to compare prices to make sure that you're getting the best deal and CHECK for sales after you got the membership on the items you already bought so you can do a price match and save even more. Take advantage of free 2-day shipping. This is a huge convenience. Use your extended warranty. If you have a problem with one of your tech devices, be sure to use your extended warranty to get it fixed for free. Get help from the Geek Squad. If you need help setting up your new tech devices or if you have a problem with one of your devices, the Geek Squad is there to help you. Overall, I think My Best Buy Total is a great value for frequent Best Buy shoppers who buy a lot of tech devices. The benefits of the membership can save you more money than the cost of the membership.

Signed up for the My Best Buy Total membership thinking I’d maybe use it once or twice, turns out, I use it constantly. The free shipping, extended warranties, and tech support alone make it worth it. I’ve already saved more than the membership cost just on repairs and discounts. The protection plan coverage is great peace of mind for big purchases like TVs, laptops, and controllers (especially in a gaming house like mine). Plus, being able to get priority service and same-day delivery on some items is a huge bonus. If you shop at Best Buy even a few times a year, this membership basically pays for itself. Zero regrets.

Best Buy Total Membership gives you peace of mind for all your purchases, particularly for my top end HP laptop that I need dependable. The technological support by the Geek Squad is incredible and very friendly. They never give up. I had an IPad that started acting up, I tried to fix it from information on the web, then took it to the Best Buy Geek Squad who tried different things. Then I know for certain it was time to buy a new one for a competitive price. I hate to spend money unnecessarily. Best Buy gave me the confidence to get new one.

I signed up for My Best Buy Total because I wanted a membership that went beyond just discounts, and it’s been worth it. The plan covers a wide range of benefits, including 24/7 tech support, extended protection for most products, and savings on services like repairs and installations. I also like that it adds peace of mind with security features such as identity protection and antivirus software. The tech support has been especially valuable — whenever I run into setup issues or troubleshooting questions, I can reach out right away and get reliable help. The extended protection plan that comes with the membership is another highlight, since it covers accidental damage and breakdowns past the manufacturer’s warranty. On the downside, the membership is not cheap, and if you’re only buying the occasional gadget, you may not get the full value. But for anyone who shops at Best Buy regularly or relies heavily on tech, the savings and services can quickly outweigh the cost. Overall: A strong all-in-one membership that combines tech support, product protection, and member perks. Best for those who want extra coverage and use Best Buy often.