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Customer Ratings & Reviews

Bio-key - TouchLock XL Key-free Fingerprint Lock - Silver - Chrome-Front_Standard

Customer rating

Rating 3.8 out of 5 stars with 33 reviews

  • 20%
76%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 33 Reviews
  • Rating: 1 out of 5 stars

    Not very good for me.

    Posted
    Ghostk
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had very high expectations for this lock. Unfortunately they didn't pan out for me. I followed the instructions and was able to open the lock twice out of about 20 trys. The instructions indicated I should go online and download a program to wipe clean the lock and start over. There was about a 50 character URL I had to type in and when I hit enter, the URL defaulted to Alluratek. Com / customer service. There was no download available. I tried to call the company and only got a voicemail. They were supposed to be open until 5 PST. I called at 4:30 their time but they were closed. It might be a good product for others, but definitely not for me.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Check the item when you get it

    Posted
    kash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    When it works it works well, when it doesn't it just will not work! i had to purchase 4 units to get 2 that worked, a third actually worked for a few weeks before dying and not powering on at all again. Luckly i have 45 days with Best Buy so was able to exchange it, cause warranty is non-existent. The company wanted me to mail it to them, pay for shipping there and then they would pithing 8-10 days mail either a replacement or repaired device. Most people buy a lock to protect something, not locking it for 2 weeks is usually not an option. However, when they do work they work well and its much better than having to hold on to keys or remember different combinations for different locks.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Work Perfectly

    Posted
    RoxieMuzic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Not sure why folks have issues with this product, I now have two of them, they work perfectly, have remained charged for months, operate in well below freezing weather with no issues, hot weather no issues (100+ degrees), with easy, easy set up. I am going to purchase a third one for my gym locker, currently these are on a gate and the shed, so much easier to open than the combo locks. Yes the shank is a little on the wimpy side, but in this day and age, locks are built to keep honest folks honest, so even with a thicker shank, those bolt cutters the thieves use are quite efficient. They, the thieves, are going to get in one way or another regardless of the thickness of the shank if they are intent on robbery and mayhem.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works good so far

    Posted
    Rx900
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Works just as described. Assigning fingerprints was a bit of a hassle as the lock didn't exactly react as the instructions had said. Once I had registered my fingerprint, it works smoothly. No more issues at the gym losing my key or combination codes. My only con about this product is the thickness of the shackle. It doesn't feel as heavy duty as those twist combo locks that high schoolers use on their lockers. Other than that, works great. Only have charged it once.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Idea and Easy to Use

    Posted
    angelaly

    I love the idea of using fingerprint on a lock. I have several lock which I always have to try all the password combinations I usually use. It takes like forever. But with this one, I can open it in less than a second and I believe it’s safer than any other lock! I also love the simple design of this lock, wish it comes in more colors. I’ll come back and update my review if I notice anything else!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Useful

    Posted
    lulu

    I recently bought one small egg shape fingerprint lock on Amazon and found it super cute and easy to use, so I purchased another one today for my husband as father’s day gift. This lock is the greatest lock I have ever used since it’s convenient and it allows me to share with other people by adding additional fingerprints. It’s safe and I never have to worry about losing my stuff any more!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Love the idea, not the reality

    Posted
    SteveO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Okay, I love having a bio lock... it makes my locker stand out. BUT... I am never as lucky as the guy who demos this lock. Numerous times I have to retry opening the lock. I sometimes live in fear that the battery will die on me and then I'll have to open it up with my laptop and program. But if you're willing to experiment, it's fun

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good temporary lock

    Posted
    1MichMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this for work to store my stuff in and it works pretty good. It's about the size of a regular pad lock and It took a moment to setup and you have to make sure its fully charged before setting it up and after that I've had no issues

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great for me.

    Posted
    flagrant99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really like this thing. Works good with some of my fingers, but not all of them. Still I got it to work with 3 which should be enough for backup. I couldn't get the morse code tap feature the work but I don't want to use that anyway. Happy. I can open it very fast.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Not good

    Posted
    Jake
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I personally did not care for this lock when I got home I did not want to recognize my thumbprint if it got warm I did not want to recognize my thumbprint it was very sensitive and had to be charged more than the baggage sad so per person a perm me I got locked out too many times climbing walls so I did not like

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Frustrating

    Posted
    KDogg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Not as simple as you’d expect. Couldn’t get it to set more than one print and not great at reading a fingerprint once set. Almost couldn’t get it off my locker in the gym, took 10 trues for it to read my finger print and unlock.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good!

    Posted
    Lockerqueen12
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My first smart lock, and I’m loving it so far. To be honest, the instructions weren’t the best for setting it up, and I don’t like the idea of charging my lock, but it’s one less key to forget, and being able to share my locker with trusted coworkers is a plus.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I find it easy to use

    Posted
    Lenovolo

    I disagree with the lower ratings. I tried to put two finger prints in and it all went pretty smooth. I've been using this on my gym locker and suitcases for months. So far so good. Im purchasing another one for my dad and saw the ratings and feel like sharing my experience xoxo

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Clear instruction!

    Posted
    KrisB

    So easy to use and I love it! I know nothing about tech things but just read the instruction and set it up successfully. The finger print could be a little tricky at first, but it’s all good once you get used to it. Just love this product overall.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Doesn’t work, wasted money

    Posted
    Bonnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I followed the instructions and tried for hours, it didn’t take my fingerprints, I also tried clear all fingerprints and reset, it still didn’t work. After trying for two days, I gave up. Wasted money and wasted time.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not reliable. Get something else

    Posted
    Navigator
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Lock was working fully charged couple days, then just stopped scanning any of registered fingers. Nothing worked to unlock. Have to use physical force to open it. I wouldn't trust that brand anymore

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It works...after a few tries.

    Posted
    ALEXX
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this lock because I thought it would be faster to open than a combination lock....wrong! It takes quite a few tries before it opens. I’m glad I only bought one.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    so awesome!

    Posted
    cajy1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love this little lock so much. I have my trash cans locked with a cable and I can attend to them without having to carry keys. Wish they had a heavier duty version.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy and Strong

    Posted
    Lifewith4

    This was super easy to use and set up. The technology is amazing and I can add users to the program so we can all access the lock. Simple and effective, I would recommend to others.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great

    Posted
    Mhud
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Really handy device to use on my gate to my back yard. Don't have to remember where the key is or what the combination is. Pretty darn cool.

    I would recommend this to a friend