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Customer Ratings & Reviews

BISSELL - CrossWave All-in-One Multi-Surface Cleaner - White/Titanium/Cha Cha Lime-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 508 reviews

94%
would recommend to a friend

Pros

Cons

  • The vacuum sucked up dust from several inches away, and the cleaning solution seemed to do a good job of cleaning up water spots.BrandonKfromHouston
    See all reviews that mention dust as a con

Customer ratings & reviews

Page 1, showing1-8 of 8 Reviews mentioning:
dust
  • Rating: 5 out of 5 stars

    Great on laminate floors

    Posted
    BBshopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    No carpet in my house but this product works great on laminate floors. Lightweight, easy to maneuver and picks dust and small particles that your broom might miss. Only con is that it isn't angled enough to get way under furniture.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Floor Cleaner

    Posted
    BrandonKfromHouston
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I was pleasantly surprised by how well this cleaned our vinyl flooring. The vacuum sucked up dust from several inches away, and the cleaning solution seemed to do a good job of cleaning up water spots. My wife and I used it to clean up before we had a small group meeting at our house, and it was one of the quickest floor cleanings we've had since we've moved into the house. The one negative there is about it is that the cord is not quite as long as I was expecting. That's a personal preference, though, because it was still usable, and there is less cord to wind up at the end of a cleaning session.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth its weight

    Posted
    Chadwick
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    This little machine is an absolute dream and makes floor cleaning a much less onerous task. First, the assembly is relatively easy and the directions are straightforward (a couple of the pics can be confusing until you really look at the machine then it all makes sense). Total unpacking and assembly time was less than 10 minutes, no tools required. I was anxious to see whether the Crosswave would live up to my expectations, so I immediately filled the tank and took off cleaning. The cord is long enough that I did not have to change receptacles during the entire cleaning session, which is an added perk. Much to my delight, I was able to go from my tiled kitchen floor directly to my hardwood floors and right up onto three area rugs. What normally would take 45 minutes or more and would require the use of a broom, dust pan, vacuum cleaner, mop and bucket, and microfiber wet mop (for the hardwood), took less than 15 minutes and not even a full tank of cleaning solution. The floors were dry in no time and they looked fantastic. Cleaning the machine took only a minute or two and I was shocked at the amount of dirt the machine picked up. I have repeated this process several times since that first day and have remained impressed with the capabilities of the Crosswave. No more mop buckets and no more wringing! My floors are squeaky clean, my rugs get lightly shampooed, and the cleaning solution leaves a fresh smell throughout the house. My only concern is the length of time it takes for the rollers to dry after use as I can see mold or mildew becoming a potential issue. It is a bit premature for me to reach any realistic conclusion on that concern. and hopefully it won't become a problem. I would suggest going ahead and picking up a bottle or two of cleaning solution ta have on hand as the sample bottles included won't last very long. And if you're as impressed with this machine as I am, you'll actually look for reasons to pull it out of the closet and put it to work!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Finally! Mop and vacuum in one

    Posted
    Mer4343
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have a cat and two dogs, and the the absolute darkest shade of wood floors offered. They show every paw print, slobber mark, and furry tumbleweed that lands on them. We also have a twice monthly housekeeper and a robot vac. We thought the robot would do the job in between cleanings, but w stop have to mop after it runs through and there are inevitably furballs pushed into corners that make it a mess. Enter Crosswave. Wow. I figured it would be okay, like a motorized wet jet. Nope, this thing has terrific suction! I was not expecting that at all. It sucked up fur, food, dust, and litter all the way to the base boards,AND left the floor clean at the same time. My wife and I both saw the results and said, " That's the dream!" Set up is simple, just follow the quick guide. Cleaning is much easier than I thought due to the removable cover on the head of the unit. The front racks are handy and necessary. The only flaw I see is in the design of the handle. I accidentally hit the switch a few times and turned the unit off. Easy enough to hit again and turn on, but that could be moved down the handle just a bit to prevent it.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    You gotta be kidding w/ 5-stars. Sorry, no way.

    Posted
    KvPv
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted to like this cleaner, really I did. We moved into a 800 sq foot apt and it's all laminate floors. We have a baby who is soon to start crawling and destroying everything, so I was on the hunt for something to clean the floors. I went to bb and was kinda surprised at how expensive these things were. If you wanted a legit one, it would be at least 150 bucks (a swiffer with wet pads is like 10 bucks? @@@@@@@ This one was a model of the best they had priced in the mid 200's (there's a pet version that's closer to 300). I impulsively pulled the trigger. First off, it does not mop or vacuum particularly well. The mop was my 95% priority as we already have a dyson and it's awesome... If there are spots or stains on the floor, you gotta pass over them >6 times to even put a dent into cleaning it up. The mopping action simply isn't strong; it's like a brush that just hovers/skims over the floor. It'sn't a brush that really creates any friction or any force to actually clean the floor. For a mop thats >200 bucks I would expect some muscle behind the clean. There isn't. Also, you gotta go super slow when you're using it, making a job way longer than one would expect. If you put it on rug mode, it blasts through the liquid. I tried rug mode over the floor to see if that had more power and it didn't; just more liquid. I had to refill the thing all the time and used a bunch of solution. The only reason it got 2 stars was cause the residual water was pretty dirty, so it cleaned up some stuff I guess. At 75 bucks or lower, maybe it would be worth another shot. However, at well over 200, it didn't even get close to my expectations. You're wayyy better off with the 10$ swiffer to do the same thing. I returned it and will not be getting another one. If you want something to just wet dust and surface vac the floors, maybe you'll like it. If you're expecting something to actually clean and are willing to pay for it, this is a total gimmick and will disappoint you.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great, but room for improvement

    Posted
    ryanmcv
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 250 ContributorTop 250 Contributor

    Right off the bat, some assembly is required. Luckily, the directions are to-the-point and anyone should be able to assemble the product without assistance. Once assembled, the CrossWave is lightweight and should store nicely into a closet -- it doesn't take up much space. Preparing the CrossWave for use is pretty easy. There are marks on the water tank showing you how much cleaning solution and water you need to add. I tested out the CrossWave in my 900 sq. ft. apartment, which is entirely laminate flooring (with the exception of the bedroom). I have an area rug in the living room near my sofa. Laminate floor: I first used the CrossWave in my kitchen and entry areas. It really excelled here. It rolls and swivels easily and nicely glides across the floor. The machine recovered water fairly quickly and left the floor dry in a short period of time. However, I had a few sticky spots on my kitchen floor that the machine didn't completely remove after the first pass. I had to go over those spots three times before they were completely gone. On the other hand, the CrossWave did a great job of removing dust and small particles on the laminate floor. Area rug: Moving the CrossWave across the area rug was a chore, to say the least. Be prepared for a workout. Water recovery was not great. The rug was still very damp almost an hour after cleaning. Even so, I didn't notice much of difference on the area of the rug that I cleaned with the CrossWave. Maybe I need a dirtier rug to test with, but it seems that the machine is really designed with hard surfaces in mind. Bedroom carpet: I vacuumed half of my bedroom with my regular vacuum (a Hoover) and the other half with the CrossWave. Simply put, the CrossWave captured maybe half of what the Hoover captured. It gets the job done for small surface debris, but don't count on this to remove copious amount of dust and pet hair from your carpets. Other thoughts: - Uses water and cleaning solution very quickly. Even in my small apartment I had to refill the tank before I could clean all of the laminate flooring. - Relatively short cord. Compared to my vacuum which can reach almost my entire apartment, I had to unplug/replug the cord on the CrossWave almost 4 times to reach every area. - No headlight on the front of the unit. Makes it harder to clean under and around furniture. Overall, the CrossWave is a good solution for cleaning hard floors, but it falls short in its other features. If your house or apartment had a lot of rooms with hard floors, then give this a look. Compared to the Swiffer WetJet that I was using, this is in a whole new league.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bissell CrossWave Makes Cleaning Floors a Snap!

    Posted
    lambda100
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 500 ContributorTop 500 Contributor

    I was eager to put the Bissell CrossWave to the test. I have white tile floors in the kitchen and bathrooms, an area rug in the living room, and laminate flooring throughout my home. Dirt, debris, hair, food stains, and water marks easily show through the white tile floors of my kitchen. Ordinarily this job would require me to use a broom and dust pan to pick up the debris, dirt, and hair, and then bring out the pail and mop to clean up the food stains. This would take at least twenty minutes. However, all of that was easily taken care of by the CrossWave in a matter of two minutes. The dual action mop and vacuum turned a chore into an enjoyable experience. The cleaning solution that came with the CrossWave did an excellent job removing the tough stains and left a fresh lemon scent. Cleaning the area rug was also a cinch and the stains were no match for the CrossWave. The remainder of flooring in my house is laminate flooring, and I was curious to see how much dust, dirt, and hair the CrossWave would remove compared to my usual tried and true method of using the dry, disposable and refillable cleaning cloths from a certain name brand product. Setting the CrossWave on the hard floor mode, I let the vacuum and multi-floor roller brush work its magic. Once the laminate flooring was cleaned with the CrossWave, I took the dry cleaning cloths from a competitor floor cleaning product and proceeded to go over the same areas where I used the CrossWave. I was pleasantly surprised at how well the CrossWave cleaned my laminate floors. The dry cleaning cloths did not pick up much more dirt. The cloths remained clean and white. However, on corners and edges, the dry cloths did a slightly better job of getting into those harder to reach areas and picked up the remaining dust and hair. The CrossWave is also very easy to use. Buttons are conveniently located on the handle to select between rugs and hard floors, and mopping action. Measuring the proportion of cleaning solution and water is also quickly done using the fill container with markings that clearly indicate how much water and solution to add. The CrossWave comes with a good length electrical cord. I measured it to be around 25 feet in length. The dual mop and vacuum action of the CrossWave is pretty much a winner for cleaning hard floors. The warranty is 2 years. However, there are things to be mindful of. First, even though using the CrossWave is quick and easy, you will need to spend some time cleaning up the machine after each use. The brush roller, brush chamber, filter, and the float need to be rinsed and cleaned off to maintain optimal performance. The items will then need to be air dried. Second is the cost of the supplies. Purchasing the Bissell multi-surface floor cleaning formula will naturally increase the overall cost of ownership, especially if you plan to use the mop action often. The Bissell brand multi-surface floor cleaning formula may be more expensive compared to other off-the-shelf floor cleaning formulas. Competitor floor cleaning formulas may not be compatible with the CrossWave and may even void the warranty. So, just keep that in mind. Finally, another item to add to the cost of ownership is that the brush roller will also need to be replaced when it is worn out.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nifty little machine for hard floor cleaning

    Posted
    BillFromKC
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    • My Best Buy® MemberMember
    • Top 250 ContributorTop 250 Contributor

    Disclaimer - I was given this product in exchange to test it for a fair and honest review. The TL;DR (or short) version: I think the Bissell CrossWave is the ultimate hard surface cleaning machine. While it's marketing material claims it will clean any flooring surface, I felt it excelled with hardwood, tile, linoleum, and even bare cement, but came up short with carpet. It's easy to set up and easy to clean after use - no tools required in either case. It has a lot of nice touches that make it a good all-around cleaning machine. There are a couple of weak spots that come from what I feel is a design flaw, but otherwise it's a solid way to cut down on the amount of time one spends on floor care. The long version: The Bissell CrossWave is the floor care machine I've been waiting for for years. It's a great way to vacuum and "power mop" your floors at the same time, and - in my case, at least - extract an unexpected amount of filth from your floors. In terms of unboxing and initial setup, it couldn't have been easier. The CrossWave comes mostly assembled - just insert the handle, assemble the storage tray, mix up a container of solution, and plug it in. You're ready to go at that point. Other things that come in the box are cleaning solutions for hardwood floors and general purpose usage, a second hard surface/carpet combination brush (one comes preinstalled in the unit), and a wood floor brush. Disassembly of the CrossWave for cleaning the unit's just as simple as the initial assembly is - the dirty water and debris collection bin pops out once you hit a button and the clear roller brush cover and the roller brush pop out the front of the unit with ease. Did I mention you don't need tools to assemble this machine? Using it's also simple. The handle has three controls on it - a trigger to dispense cleaning solution, and mode buttons for carpet and hard surface that double as the machine's power buttons. Press them to power the unit up or switch modes; a bright white LED in each button indicates which mode is active. Press the active mode button again to power it off. The only difference between the two modes, btw - carpet mode dispenses cleaning solution twice as fast as hard surface mode does. To activate the roller brush, tilt the unit back; tilt it forward to turn the roller brush off. When it comes to cleaning performance, its hard surface cleaning amazed me. It's performance on carpet was adequate, but not enough to wow me. I started on ceramic tile using the combo brush and general purpose cleaner. Not only did it get dirt off my kitchen floor that I didn't know was there, but now I know where all my scratched and cracked tiles are. I also used it to clean the area where my stove sits, and it got things off the floor that I'd normally need some sort of scraper to get. I then moved to hardwood, using the same brush and cleaner since this was about getting the floors cleaned. Even with the standard cleaner, I noticed my flooring didn't look as dull. It also managed to get drywall dust off the floor that didn't come up during either regular moping or while using a disposable wet pad mop. I then tried carpet, again with the same cleaner and brush combination. I was disappointed that it didn't do much for an old stain that normally sits under a chair, but I did find that fresh spills come right out with ease. Finally, I took it to my basement to clean some old, abused linoleum. While it didn't make it look brand new, a few passes with the cleaner did bring back some of the original shine this tile had. The one thing all the hard surfaces had in common was the amount of filth I got off of them. The wastewater was definitely filthy, as evidenced by the fact that it was grey and you couldn't see through it. From both the tile and hardwood floors, there was also sediment that collected in the bottom of the wastewater container. The water from the carpet was also a little grey, but not nearly as filthy as the water from the hard surfaces. The CrossWave does have a lot of positives going for it. The aforementioned tool-less assembly and disassembly makes cleanup easy. Roller brushes are dead simple to swap. The cleaning solution container has markings on it to make mixing solution painless. The unit also has an LED headlight on it that activates while you're dispensing solution. The biggest positive, however, is the hard surface cleaning performance. You even don't need to vacuum while you use it to clean floors. There are a few negatives though. Personally, I think the power cord is a little short; my living room is 16x20, my kitchen is 12x5x25, and I had to move where it was plugged in in both rooms in order to completely clean them both completely. The carpet cleaning performance is okay with fresh spots but it lacks the ummph to clean older spots. Also, the way the filter assembly is designed, some dry debris does get caught in the pre-filter; however, the pre-filter is at least designed to be cleaned every time. Also, on the roller brushes, I do understand the pull tab side will never be flush with the edge, but that doesn't mean the unit can't be redesigned where the drive side of the roller brush can approach the edge of the brush roll housing. While it does get close to edges, there's still a small gap between the wall and where it cleans. All in all, I thought the CrossWave was a very solid idea and an even more solid execution. Being able to vacuum and "power mop" at the same time cut my kitchen floor cleaning time down by at least 33%, if not more. The job it did on my hardwood was great, and the amount of filth it got off my floor makes me wonder how I ever thought the floors were clean before using this machine. At it's recommended price point, I can happily recommend the CrossWave to anyone who has a lot of hard surface flooring, hates traditional mopping as much as I do, and finds that wet pad mops don't work as well as advertised.

    I would recommend this to a friend