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Customer Ratings & Reviews

BISSELL - CrossWave All-in-One Multi-Surface Cleaner - White/Titanium/Cha Cha Lime-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 508 reviews

94%
would recommend to a friend

Pros

Cons

  • The vacuum suction kept folding up the rug when I tried to do the edges, so that was a bit frustrating.TheTechNugget
    See all reviews that mention suction as a con

Customer ratings & reviews

Page 1, showing1-12 of 12 Reviews mentioning:
suction
  • Rating: 2 out of 5 stars

    not enough power

    Posted
    allison
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Vacuum did not have enough power suction and takes forever to charge

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    works as advertised

    Posted
    gaffer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Although only a few uses so far, it has functioned very well on our laminate flooring, allows us off our knees while cleaning. Very easy to use, reasonable water outage as it is all sucked up immediately so do not expect to see waves of water.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great 4 liquid n dirt spills one stop shop

    Posted
    Super
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Dog threw up n we all know usually theres some chunks well it didnt matter with this product!! It sucked up the slimmy puke n also sucked up the solids at same time!! Try it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great

    Posted
    GerrardO
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this after my Hoover Floormate's suction tube breaking. I have ran the Crosswave 3 times since I purchased it and you can tell it was designed well. You can get into nearly every nook and cranny of this thing that needs cleaned after use. So far it has worked great on hardwood/floors and tiles. It seems to pick up its cleaning solution very well, leaving the floors clean and dry.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Floor Cleaner

    Posted
    BrandonKfromHouston
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I was pleasantly surprised by how well this cleaned our vinyl flooring. The vacuum sucked up dust from several inches away, and the cleaning solution seemed to do a good job of cleaning up water spots. My wife and I used it to clean up before we had a small group meeting at our house, and it was one of the quickest floor cleanings we've had since we've moved into the house. The one negative there is about it is that the cord is not quite as long as I was expecting. That's a personal preference, though, because it was still usable, and there is less cord to wind up at the end of a cleaning session.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best floor cleaner ever

    Posted
    Vegashagmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    A must buy. This machine scrubs and sucks up the dirty water. The cleaner smells great and you will be amazed at how dirty the water is. It is so easy to use. I use it on tile floors. The rotating brush is great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best floor cleaner ever!

    Posted
    AmyV
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am a mom of 3 boys, a dog, cat and soon a baby girl. Hair everywhere, food crumbs, dirt... this cleaner vacuums and mops in one easy swoop. My floors shine, the water it sucks up is gross. I dump it down the toilet and voila! This has been a life saver. I can't wait to clean!!! Who can truthfully say that. I recommend this to everyone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Innovative

    Posted
    billr920
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    The box was slightly crushed in shipment, but, the product survived. Set up was very easy. I was cleaning with in 5 minutes. The cord is very long-Approx 25'. This is not a extractor, it is a cleaner that has some extracting capabilities. It did ok for me. I felt the suction power was a little on the weak side. This product will be ok for minor cleaning of area rugs and great for bare floors. Very easy to store away.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Finally! Mop and vacuum in one

    Posted
    Mer4343
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have a cat and two dogs, and the the absolute darkest shade of wood floors offered. They show every paw print, slobber mark, and furry tumbleweed that lands on them. We also have a twice monthly housekeeper and a robot vac. We thought the robot would do the job in between cleanings, but w stop have to mop after it runs through and there are inevitably furballs pushed into corners that make it a mess. Enter Crosswave. Wow. I figured it would be okay, like a motorized wet jet. Nope, this thing has terrific suction! I was not expecting that at all. It sucked up fur, food, dust, and litter all the way to the base boards,AND left the floor clean at the same time. My wife and I both saw the results and said, " That's the dream!" Set up is simple, just follow the quick guide. Cleaning is much easier than I thought due to the removable cover on the head of the unit. The front racks are handy and necessary. The only flaw I see is in the design of the handle. I accidentally hit the switch a few times and turned the unit off. Easy enough to hit again and turn on, but that could be moved down the handle just a bit to prevent it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent on Tiles and Wood

    Posted
    jailoliv
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 500 ContributorTop 500 Contributor

    First off, my review is based in part on my wife's feedback. We have a 2600 sq ft house with eramic tiles in the kitchen and bathrooms, hard wood in the living room and carpet in the bedrooms. Be it because she's naturally more pessimistic than I am or because she's had bad experience with this type of product before, my wife was very skeptical that this would do a good job. However, after trying it she called me very excited to tell me that she had never seen the kitchen tiles so clean since the house was built in 2007. I could hardly believe she was actually excited about it but when I saw it I was also impressed. The result on the hardwood floor was also very similar. Her only complaint was that she had to replace the water in the dirty water tank more often than expected. There is a line on the tank that shows how much dirty water it can hold before it needs to be emptied but it actually forces you to do it before it reaches that line. It is very light - that's my wife's words again and I don't hear that very often. So far everything was mostly perfect but then she tried to clean the rug. It did not feel as light anymore despite the fact that she had waited until she was full of energy to try it. It was not extremely heavy but suction on the rug required more muscles from her arms. No big deal though. She was not unhappy with the result although she emphasized that it was ok for carpets and rugs, as long as you don't expect professional cleaning from it. She was a bit concerned that the rug felt somewhat wet but she noticed that it was not too bad. She's genuily happy with what it does. Pros: Great on ceramic tiles, very good on hardwood floors and ok on rugs. Mostly very light. Cons: Need to empty dirty tank more than expected. A bit heavy on rugs and carpet. Cleaning solution may go very fast but not necessarily to be blamed on the Bissel Crosswave Summary: A must have for most jobs if you don't expect professional cleaning results on carpets/rugs that are not cleaned frequently.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The "Wave" of the Future...

    Posted
    TheTechNugget
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    The Bissell Crosswave is an interesting combination of a mop, a broom, and a vacuum. Use it if you want to easily be rid of dust, crumbs, and dirt spots on any kind of hard floor or rug. There doesn't seem to be a product on the market quite like this one. Assembly: I hate trying to assemble and use any household appliances. I feel like they should be idiot-proof, but somehow they always pull one over on me and the pictures/instructions are never helpful. That is not the case with the Bissell Crosswave. It was easy to assemble, all the parts went together in a way that made sense, and there was no unnecessary strength needed to snap anything into place. Cleaning: To test the cleaning capabilities, I tested the Bissell Crosswave on five different surfaces. Linoleum kitchen floor, ceramic tile bathroom floor, wood dining room floor: It glided effortlessly across the floor and easily picked up crumbs, dust, and dirt spots. The swivel design made it easy to maneuver. The cleaning solution provided and used in the Bissell Crosswave left a clean smelling floor (thankfully not overbearing, just fresh) and I do have to say the surfaces looked a bit brighter too. These surfaces dried rather quickly - which is rather important when you have a house full of family that doesn't always want to stay in one room! My only complaint about cleaning these surfaces was that the Bissell Crosswave could not reach the very edge of the floor - there was still visible dirt at the edge of the molding. Small rug and small area of berber carpet: It did pick up the dirt and hair, however, it wasn't as easy of a task on the rug. The vacuum suction kept folding up the rug when I tried to do the edges, so that was a bit frustrating. The carpet looked slightly brighter after it dried. Both surfaces dried fully in about 4-5 hours. Disassembly: The Bissell Crosswave was fairly easy to clean. The removable parts are easy to open/disassemble, and all you need to do is run some soapy water on them and let them dry. The instructions say to let the parts dry for 24 hours, which was fine, except for the floor brush. The brush wasn't completely dry for about 3-4 days. If you want an easier way to mop then you should definitely use this. I wouldn't replace my broom with this - it's far too much effort to go though using the cleaning solution, rinsing out the parts, and leaving it out to dry, just to be rid of some crumbs. But, it's much more convenient than bringing out the mop and the bucket and having to ring the mop out and scrub the floor. The Bissell Crosswave gets rid of dirt effortlessly. Overall, I would say the Bissell Crosswave is a quality product and I would recommend to use it. It's a bit pricy for an upgrade to your mop, but if you want to treat yourself to some convenience I say go ahead!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Light, works great, fast and easy to use

    Posted
    TechSavvy55Plus
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    Ok, two revelations: 1) I'm a guy. 2) I hate to clean. So, I thought the Bissell Crosswave would help me out with the second one. It vacuums and washes at the same time. It has a clean water tank, where you also add cleaning solution - Wood floor and "multi surface" versions included. "Multi Surface" includes wood, carpet, and tile - and another tank to collect the dirty solution that it sucks up. After unpacking the Crosswave, I was struck by two things: It was light for all its features and it felt very well made. As I assembled it (which literally involved pushing the handle onto the body), I was impressed that it seemed very well designed - all the buttons, latches, and parts seemed thought out to be easy to use. When I started reading the documentation, all that changed! I thought, "too much work!" Too much set up, too many rules, too much cleanup. I could've used the vacuum and a bucket and mop with less effort. But I was wrong! Here's why. It's simple to fill with water and cleaning solution. Using it was *almost* fun. It cleaned my kitchen floor, which is porcelain tile, so much faster and with so much less work than a bucket and mop. It swivels easily to get into corners and has a good long cord. @@@@@@@@ One complaint here: the cord is attached to the unit at the bottom, rather than the top and I found this to be annoying to hold the cord out of the way while sweeping. @@@@@@@ You can fill the Clean Water Tank partially or fully for small or big jobs. Since I was trying this out for the first time, I went with the small fill. I was able to clean my whole kitchen floor as well as my living room and dining room! I'm sure I could've done most of the house with a complete filling. Note: Much of my work was tile and wood floor, plus one small and one large area rug. The documentation notes that the "Rug" mode uses twice as much solution, so your mileage may vary. Also note that the clean water tank is not huge - when full, it takes about 3 1/2 cups (or about 800ml) of water and solution. So the amount of liquid in use is not a lot compared, say, to a professional wet vac rug cleaner with a multi-gallon tank. When I was finished, I noticed that the kitchen floor was almost completely dry. Much more so than when I used a bucket and mop. When I removed the dirty water tank, I was struck by HOW dirty it was. Having a dog, I was also happy to see the amount of fur it had collected. What I originally thought would be too much cleanup, turned out to be super easy and fast. Simply running the parts under warm water was all it took. Here's where the documentation failed me. It shows how to clean the dirty water tank, filter, and brush and then separately shows you how to use the included storage tray to clean the internal mechanisms and the brush (again! @@@@@@@ I think, in practice, it would be smarter to clean the brush and internals using the tray, and *then* disassemble the dirty water tank, filters, etc to clean them. Finally, remove the brush and clean it and you're done. Please note, this is not a problem with the Crosswave, but with the directions. Just use the cleaning tray first, then rinse the dirty water tank, filter, and roller. I'm not sure I'll pull this out for routine vacuuming, but I'm ready to retire my bucket and mop, and will certainly use the Crosswave when company's coming!

    I would recommend this to a friend