Customer Ratings & Reviews

I think is other cleaning instruments that work more good that this one and less expensive

The Bissell Crosswave 1785 series did a good job combining my usual 2-step process of vacuuming before I mop into just one lightweight, easy to set-up and use piece of equipment. Out of the box, the Crosswave was very easy to assemble and I appreciated the clear, concise user guide that allowed me to get through assembly, use, and clean up without needing any help. Likes: 1. Lighweight 2. Maneuverability (dare I say, it was easier to maneuver than my Dyson ball vacuum. I’m sure most of that has to do with their differences in weight) 3. Did not overly saturate the tile being cleaned 4. Vacuum aspect picked up debris in the corners and along baseboards 5. Spot cleaned a small stain on carpet (using “area rug” setting) well 6. Easy to clean 7. Nice storage tray to prevent water leaking onto floor between use (have a carpet steam cleaner that always leaves water on the closet floor we store it in and I hate that.) Dislikes: 1. Did not pick up/clean a sticky spot on tile very well 2. Not sure how it would clean a big stuck-on mess 3. Had to refill water/formula in clean water tank ½ way through cleaning job, though area was less than 350 square feet.

Pet hair clogs intake container must stop to clear before job is done.

It leaves a little excess water on carpets, just needs time to dry.

This is a combination of wet mop/ carpet cleaner and vaccum. The device is easy to assemble. There are three brushes included two multi surface and one for hardwood floors. A convenient tray is provided for holding the extra brushes and the damp Crosswave so you don't damage your floors after you are finished. This cleaning system is best used for hard surfaces or very low pile carpet. I have hardwood floors and this did an excellent job cleaning it. Keep in mind you do need to purchase cleaning solution for continued use (two small bottles, multi surface and hardwood cleaner) are supplied to get you started. The power cord is extra long so you can complete large rooms without replugging or extension cords. Overall this is easier than vacuuming then using a steam or regular mop.

Didn’t get this device due to it to havy to operate.

This cleaner would take out minimum dirt. It would freshen the carpet. It is not a very strong cleaner. I used two different types of cleaners and still could not get my carpet as clean as with a hand scrubbing.

In my house, for a few years now we have had a hoover rug shampooer that has always done a great job, it was just quite the project to use. And a shark rotator for normal vacuuming. That vacuum has a motorized brush that literally pulls itself forward, meaning you don't have to give much effort, comparing that to this bissell crosswave, I had to put in a lot more effort to use it as a vacuum on normal carpeting. However a decent portion of our house is either tile or real hardwood, and using this crosswave, with the water and cleaner in it, was pretty impressive. I felt like it cleaned a lot better than say, a steamer with a microfiber pad on the bottom of it, that really just moved dirt around. With the crosswave I did feel like not only was it cleaning up but also picking up the dirt. After using it for this function a few times I realized the machines parts get very messy afterwards, and there is quite a bit of cleanup involved. Don't take this out 10 minutes before guests are supposed to come over! One thing I did not like about the crosswave was it did not have any hose or attachments. Therefore using this as a normal vacuum, or it being the only vacuum cleaner in the house, would not really do well. Overall, I would definitely continue using this on tile and hardwood with the solution, but using this as a normal vacuum cleaner I will not do, I'll stick to my shark for that. I also noticed that the previous model to this was sold in the 250 dollar range, I would NOT pay that for this product. Sure it does wet clean and dry cleaning, but the quality of the vacuum job, and not having a hose breaks the deal for me.

FIrst off, the Bissell CrossWave is definitely better than a mop. With a mop, you're often sloshing around the mess. With the BissellCrossWave, the mess is temporarily pulled up by the brush to let the vacuum portion draw it into the dirty water tank. Since the brush roll (with bristles) is spinning at about 3,000 rpm, it's doing the hard work of scrubbing the floor for you. I had a dried up spot that I probably would have spent a minute or two scrubbing by hand, and the CrossWave took it out in a few seconds. I was pleasantly surprised at how little solution is used. I think part of that is because the solution is pulsed onto the roller instead of constantly streaming. I also liked the suction level provided by the vacuum. However, the CrossWave does have its faults. The manual leaves much to be desired. So much so, that I couldn't understand the purpose of the Easy Clean Storage Tray. I found a YouTube video of the CrossWave as demonstrated by HSN which did a better job explaining most of the features and usage of the CrossWave than the manual could. The machine itself needs quite a bit of cleaning after use. After dumping and cleaning the dirty water tank, you'll need to remove and rinse the brush roll window. Then remove the brush roll and clean that up, then you need to wipe down the rest of the brush roll chamber and let each separate item air dry overnight. It's definitely not a machine you can throw into a closet just after use. So make sure you're cleaning an area of floor that is worth the hassle of cleaning up the CrossWave. I also noticed that you're not going to be able to clean to the edge of a wall. I estimate you will clean up to an inch away from all walls. Also, if you have deep grout lines, the CrossWave might not be able to clean the grout lines very well. I question the longevity of the squeegee wiper on the bottom of the unit as well. Even through these faults, I still maintain that the CrossWave is better than a mop. My floors are definitely cleaner than a simple mop can achieve. It will work harder and save you time when cleaning a large area, but be prepared to spend a few minutes cleaning the machine after use.

We have had several Bissell rug cleaners, from a huge tank on wheels that had to hook to a faucet, to a spot cleaner that sits in one spot. All have worked great at cleaning. The unit came disabled, but it took maybe a minute to assemble. There was one plastic piece that we couldn't deduce what it did, or where it went. A quick glance at the manual showed it was a holder / drying rack for the rollers, and it attached to the floor pan that the suit sits in when being stored. Overall, very easy to put together for usage. The product appears to be well built, but still light in weight. It comes with a power cord of about 25 feet, which seems plenty long. This upright version is as easy to use and clean as the spot cleaner, but allows for a much larger area to be cleaned. My wife was surprised at how simple it was to operate and clean up afterwards. We have only tried it on carpet, haven't tested on wood floors, yet. Will update if any issues discovered. We feel like this is a very good unit for cleaning carpets in a home, but not for commercial uses.

This little machine is an absolute dream and makes floor cleaning a much less onerous task. First, the assembly is relatively easy and the directions are straightforward (a couple of the pics can be confusing until you really look at the machine then it all makes sense). Total unpacking and assembly time was less than 10 minutes, no tools required. I was anxious to see whether the Crosswave would live up to my expectations, so I immediately filled the tank and took off cleaning. The cord is long enough that I did not have to change receptacles during the entire cleaning session, which is an added perk. Much to my delight, I was able to go from my tiled kitchen floor directly to my hardwood floors and right up onto three area rugs. What normally would take 45 minutes or more and would require the use of a broom, dust pan, vacuum cleaner, mop and bucket, and microfiber wet mop (for the hardwood), took less than 15 minutes and not even a full tank of cleaning solution. The floors were dry in no time and they looked fantastic. Cleaning the machine took only a minute or two and I was shocked at the amount of dirt the machine picked up. I have repeated this process several times since that first day and have remained impressed with the capabilities of the Crosswave. No more mop buckets and no more wringing! My floors are squeaky clean, my rugs get lightly shampooed, and the cleaning solution leaves a fresh smell throughout the house. My only concern is the length of time it takes for the rollers to dry after use as I can see mold or mildew becoming a potential issue. It is a bit premature for me to reach any realistic conclusion on that concern. and hopefully it won't become a problem. I would suggest going ahead and picking up a bottle or two of cleaning solution ta have on hand as the sample bottles included won't last very long. And if you're as impressed with this machine as I am, you'll actually look for reasons to pull it out of the closet and put it to work!

When I received this item in the mail I was unsure whether it would be worth using often. I have mostly hardwood floors in my house, with carpet in only two rooms of the house. However, my vacuum cleaner was starting to go and I thought it would be nice to have a vacuum cleaner for the two carpeted rooms and then be able to use the same product for my hardwood floors. I have to say I am quite impressed with the product. The vacuum cleaner works great, it is easy to set up, and I especially like that it keeps the dirty water and the clean water separate. It is essentially, though, that you clean the parts every time you use the product. I was appalled at what the vacuum cleaner picked up the first time I used it. It was mostly hair or fur from the dog but there was a lot of it. However, clearly the vacuum picks up every little thing. I rated this as a 4 instead of a 5 because the normal extensions I am used to from a regular vacuum cleaner are not available. So cleaning some areas is a little harder. And it is necessary to use either the hand vacuum cleaner or the Swiffer mop (depending on which room I am cleaning) to get those hard to reach corners. Overall, though, it is a good product and I would definitely recommend it. Also, it wasn't very hard to set up at all, which I really appreciate.

It leaves water on my floors. I bought a new roller for only my hard wood flooring and it still the same. I wish I could take it back

I like it for smaller messes but brush gets dirty quickly and smears

Does the Bissell Crosswave clean? Yes! Is it convenient? That's another story. First, lets cover the good points. Assemble is a snap, literally. From box to using the product, takes only a few minutes. The included instructions are easy to follow. The Crosswave appears to be quality constructed and is backed by a two year warranty from Bissell. Most parts are high quality plastic. The power cord's length is more than adequate to cover most large size rooms. The light weight of the device makes maneuvering easy. If your hard surface floor is free of grounded-in stains, the Crosswave does a respectable job of floor cleaning. Small debris is sucked into the machine, so sweeping before hand is not necessary. That fact is a real time saver. Now for the negatives. If your floor has a lot of grounded-in dirt, the cleaning results are not that impressive. An old fashion sponge mop does a much better job on such dirt. The cleaning head can't get very close to the baseboards. As such, there is an area about 1" wide that is not cleaned. The width of the head might be problematic. If there is a vanity or toilet near each other, the head might be too wide to fit in the space in between. Considering the price of the unit, it is surprising that the included fresh smelling washing solution is only a sample size. The washing solution is mixed with clear warm tap water in the clear water dispenser. The dispenser has markings for two sizes of rooms. Oddly, when the maximum size room is mixed, the dirty water reservoir can't handle to total clean water volume and must be emptied in the middle of cleaning! If the dirty water reservoir is not emptied, the machine will not work properly. Having to stop in the middle of a job is an inconvenience. At first blush, the Crosswave appears to save time and it does, initially. The Bissell will clean the floor without sweeping, and the floor is almost dry when the job is completed. A huge plus! It's when the job is completed the time saved is loss. The machine clean-up is laborious. The dirty water tank is well, dirty. Extremely so. The water tank must be cleaned and washed by hand. None of the parts are dishwasher safe. There is a filter that must be cleaned and it takes 24 hours to dry. The roller pad must be removed and cleaned. There are other parts that should be cleaned as well. Bottom line, the Bissell Crosswave does what it's advertised to do. It makes cleaning hard surface floors an easy task. The cleaning of the machine afterward, is it's biggest issue.

Hard to clean the machine, not really worth it would not recommend

Cheaply made does not work well at all. You have to sweep first and leaves the floor with brush marks.

I was eager to put the Bissell CrossWave to the test. I have white tile floors in the kitchen and bathrooms, an area rug in the living room, and laminate flooring throughout my home. Dirt, debris, hair, food stains, and water marks easily show through the white tile floors of my kitchen. Ordinarily this job would require me to use a broom and dust pan to pick up the debris, dirt, and hair, and then bring out the pail and mop to clean up the food stains. This would take at least twenty minutes. However, all of that was easily taken care of by the CrossWave in a matter of two minutes. The dual action mop and vacuum turned a chore into an enjoyable experience. The cleaning solution that came with the CrossWave did an excellent job removing the tough stains and left a fresh lemon scent. Cleaning the area rug was also a cinch and the stains were no match for the CrossWave. The remainder of flooring in my house is laminate flooring, and I was curious to see how much dust, dirt, and hair the CrossWave would remove compared to my usual tried and true method of using the dry, disposable and refillable cleaning cloths from a certain name brand product. Setting the CrossWave on the hard floor mode, I let the vacuum and multi-floor roller brush work its magic. Once the laminate flooring was cleaned with the CrossWave, I took the dry cleaning cloths from a competitor floor cleaning product and proceeded to go over the same areas where I used the CrossWave. I was pleasantly surprised at how well the CrossWave cleaned my laminate floors. The dry cleaning cloths did not pick up much more dirt. The cloths remained clean and white. However, on corners and edges, the dry cloths did a slightly better job of getting into those harder to reach areas and picked up the remaining dust and hair. The CrossWave is also very easy to use. Buttons are conveniently located on the handle to select between rugs and hard floors, and mopping action. Measuring the proportion of cleaning solution and water is also quickly done using the fill container with markings that clearly indicate how much water and solution to add. The CrossWave comes with a good length electrical cord. I measured it to be around 25 feet in length. The dual mop and vacuum action of the CrossWave is pretty much a winner for cleaning hard floors. The warranty is 2 years. However, there are things to be mindful of. First, even though using the CrossWave is quick and easy, you will need to spend some time cleaning up the machine after each use. The brush roller, brush chamber, filter, and the float need to be rinsed and cleaned off to maintain optimal performance. The items will then need to be air dried. Second is the cost of the supplies. Purchasing the Bissell multi-surface floor cleaning formula will naturally increase the overall cost of ownership, especially if you plan to use the mop action often. The Bissell brand multi-surface floor cleaning formula may be more expensive compared to other off-the-shelf floor cleaning formulas. Competitor floor cleaning formulas may not be compatible with the CrossWave and may even void the warranty. So, just keep that in mind. Finally, another item to add to the cost of ownership is that the brush roller will also need to be replaced when it is worn out.

It really is not as good as one would think and cleaing it is a chore

My old Bissell hard floor wet and dry cleaner and vacuum was great and still going and its several years old but you couldn't use to for carpet because the spin brushes would lock up. This one does great for quick cleanups on carpet and a house of tile- I have 5 yorkies that make occasional oopsies on the floors ,tile, carpet/rugs - yes I did a bedroom carpet lightly for a quick refresher , while It wont replace deep cleaning with a rug doctor its great for a quick clean up of spill or a small mess. On rug mode it puts out twice the amount of cleaner,and that is probably the only difference between rug and hard floor modes. It does not leave floors sopping wet, cleans close enough to the edge I thought, very light weight and easy to use controls on top of handle to easily change from hard floor to rug, easy to navigate and gets under edge of furniture and stuff , swivels nice , easy to clean and take out the roller that does have stiffer brushes in it so it does clean off dried on stuff. You can switch it to rug on hard surfaces and pass over several times to scrub a dried spot because it puts out more cleaner. Has a nice longer cord. Does not drip dirty water all over when you have to stop for awhile and leave it sit ( my old Bissell does). Front lights up when you are dispensing cleaner when holding trigger. Easy to remove and fill the large solution container and dirty container . If you get your floor too wet just don't hold the trigger and pass over several times and the machine sucks it up and also warm air comes out the back to dry the floor. No streaks like when I used a microfiber mop. Cant say enough good things , Im impressed and needed something very light weight. Bought the extra 4 year warranty for $40 - a good deal and best buy had the best price on what I found.