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Customer Ratings & Reviews

BISSELL - CrossWave All-in-One Multi-Surface Cleaner - White/Titanium/Cha Cha Lime-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 506 reviews

94%
would recommend to a friend

Pros

Cons

  • It did a nice job on the tile/wood floors, but on dirty carpets it was just ok; I didnt think it would great the deep ground in dirt out, but it did vacuum up the loose dirt nicely, and all in all, its a nice machine, as long as you dont expect it to get up "hard core" ground in dirt!wase4711
    See all reviews that mention dirt as a con

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Excellent Multi Floor Cleaner

    Posted
    SteveC
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    Very Impressed! We received the CrossWave a few days ago and I wanted to give it a couple good uses first before writing anything. We also a different branded floor scrubber and I wanted to test this against it also. Unboxing was simple, it came in a large cardboard box with plenty of paper egg shell type liners. Inside you'll find the machine wrapped in plastic, in basically two pieces. Just remove the handle and body assembly, remove all the plastic bags and little advertisement flyer attached to the side, slide the handle into place till you hear it snap in and you are done. The cord is nice and long, we can reach around our kitchen and dining area easily using one plugin. Also inside the box you will find two small bottles of cleaning solutions, one multi floor and one for hardwood, two brushes - one for hardwood and one multi floor brush, there's one multi floor brush already installed and ready to go. There's also a plastic tray for setting the machine in after use and to be used for cleaning out the machine, a plastic brush holder is also included and snaps into the side of the plastic flor tray, nice for storing and drying your brushes after use. A manual, guide and warranty registration card are also included, it's nice to see Bissell has given this a two year warranty also. For our test I first ran our normally used vacuum over the area rugs in the kitchen and dining area, figured I wanted to give it a good test and see if it actually picked up anything our vac didn't. I filled the solution bottle to the large area marks "figuring two rugs and the tile floor around may take a lot", but I only used about half of the solution recommended, I've found over the years I can use less than what's recommended in all the machines we've owned and this seemed like a lot to me, "just personal choice". I started the machine up and began with the runner in the kitchen, be sure to select the "Rug" power button for which floor type you'll be cleaning on. When you depress the solution release trigger two leds light up the solution path on the head and you can see the solution flowing "neat", a great way to see that the solution is coming out. While running the machine is a little heavy to run around as it cleans and vacs it really sticks to the rug and takes a little effort to move, "not bad by any means" and less than our full sized carpet cleaner. With the clear head surrounding the brush you can see the solution doing it's work, foaming up and being sucked in. I didn't pay much attention to the dirty water tank at this point, I focused on getting that carpet clean. After a good run over the kitchen runner I ran it around the tile floor around it "switching the power switch to hard floor", I could visually see the floor getting cleaner and a second quick pass after the solution application really pulled off a lot of the water leaving the floor just barely damp. Next I went over to the are rug in the dining area "breakfast nook" and started there, also setting the power switch to rug. I did notice the solution tank really didn't use a lot of solution and was surprised, I expected more, but the floor and runner were definitely getting enough as they were left slightly damp. After running over the throw rug in the dining are, I did the tile around it with a couple quick passes and then shut off the machine for cleaning and inspection. We were really surprised as to what came out of those rugs, the visibly were a lot cleaner, and the dirty water tank looked like a cup of hot chocolate with chunks "eww", can't believe that came out of the carpets even after going over them with the regular vac "and it's a high end popular model to boot". The water was absolutely dark, lots of what looked like mud laying in the bottom "see pic". Taking the unit apart for cleaning couldn't be easier, first just take out the water tank, dump, remove the air filter, wash out the tank assembly and set aside to dry, I also rinsed out the air filter according to instructions and set it aside to dry out. Next, cleaning the brush was easier than expected, just lift up on the back side of the cover and it pops right off, then there's a small tab on the right side of the brush marked "pull", pull up and the brush comes right out. I took that to the sink rinsed and squeezed out all the water I could and put it in the drying tray. I noticed the head and intake tube had a lot of dirt in them so I took it to the bath tub and rinsed it out and placed in the try to dry, I had actually forgotten you can use the tray to rinse the whole thing out, just used to cleaning our old carpet cleaner that way, I'll try that sometime. Oh, and the solution tank, it only took half of it to clean up those areas, wow, our other one took at least one tank "and it's bigger". So this appears really economical to run. In all I'd say this beat our other floor cleaner by simple versatility, how well it cleaned and how little of the solution it actually used. It probably doesn't get right down into the grout as well as our other one, but I'll know more as time goes on, and it's easy enough to use more often so that may be a moot point. My wife is really pleased with the outcome, some of the spots on the runner in the kitchen are now gone and it looks great. The throw rugs colors in the dining area look like new again, "didn't realize they were that dingy till after cleaning". I'll highly recommend this floor cleaner and if you have a lot of hardwood, laminate, tile and throw rugs "which we do, no carpet anywhere" then this would be a great machine for you. I did see Bissell is coming out with a area rug specific brush and have that on my want list as I think it will do an even better job on the throw rugs even though the results are already outstanding.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Love the Concept, Execution Needs Some Work

    Posted
    Shawn
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    Let me start with something important - I really, really wanted to like this product. The ability to vacuum and clean the flooring at the same time with the same machine? What is there not to love? In practice though, there are a few things that just ruin this concept for me. Setup: getting this 11lb cleaner ready to go is pretty easy. Fill the tank with your cleaning solution, pick the beater that you are going to use (either ‘hardwood’ or ‘multi-surface’) and get started. One minor annoyance is that to get the solution container out of the unit while having the cord wrapped up, you need to very carefully maneuver the bottle between the rungs. It’s a little annoyance, but I think that we have the technology to have designed it better. Don’t expect this unit to be light on the juice either - in the box you will find two different cleaning solutions (one “hardwood” and one “multi-surface”). At 8 ounces each, I expect to be able to clean about four “small messes” as determined by the solution bottle. The side of the box advertises that this machine can be used for quick mess cleanups - their example is a bowl of spilled Cheerios with milk. Keep this in mind, I’m going to reference this later. Design wise, its pretty. Almost all surfaces are textured with a honeycomb shape and those that are not feel like high quality plastic. It uses a swivel joint between the cleaner head and the vacuum body allowing near 360-degree movement. When you first turn the machine on it just turns on the suction; the brush head is only activated when you unlock the swivel. Cleaning: my apartment has three different types of surfaces that I used to test on: carpeting, fake wood linoleum, and tile. My first test was on the tile surface - and I was thoroughly impressed. The brushes took care of the tiles and the grout - something that normally requires getting on your knees and grabbing the brush to clean by hand. Next on the list was the fake linoleum wood floor - it cleaned acceptably, but compared to grabbing my vacuum and mop, I’m not sure it was much better. Carpet cleaning performed as expected and as one would expect from any other carpet cleaner in that the carpet was slightly damp after cleaning. As a regular vacuum it performed pretty well. Seemed to pick up everything that was in front of it with ease. Speaking of which... This thing eats more cords than a bored cat. You might not need to clean up many items on the floor to work with this machine (assisted by the swivel neck on the unit), but you do need to move cables. Normally I’m pretty good missing the ones I left on the floor, but this thing had no problem snacking on two cables while I was testing it. Cleanup: this is where the concept of the cleaner quickly left a sour taste in my mouth. The unit disassembles into a number of pieces, which is good because you wouldn’t want mold forming in your appliance. This comes at a cost though - to clean it, you need to pull the following components: the carpet brush, the cover for the brush, the cleaning solution tank (and its cover), the dirty water tank, which also includes a filter, a screen for said filter, and the float. That’s eight parts. Yes, there are only a few parts, and yes, they are all mostly cleaned by a quick rinse, but there is more than that. For starters, remember that this functions as a vacuum which picks up all the debris before using the cleaning solution. Now you have debris mixed in with the dirty water and it doesn’t always want to come out easily as it is now thoroughly soaked (ew.). So, we’ve now cleaned the vacuum, lets throw it all back together! Hold up, you need to let everything air dry for 24 hours individually. Those eight components suddenly take up a lot more space as a whole. Anyway, think back to the imagery on the side of the box. You (or your child) spills a bowl of cereal and milk. Would you prefer to clean up this cleaner in addition to the mess? Or would you prefer to grab a paper towel and wipe the mess up quickly with no follow up cleaning. For what it is worth, Best Buy/Bissell provided this unit to me at no cost for a fair and honest review. As I hope you can tell, I do not let this put a bias on my reviews.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Light, works great, fast and easy to use

    Posted
    TechSavvy55Plus
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    Ok, two revelations: 1) I’m a guy. 2) I hate to clean. So, I thought the Bissell Crosswave would help me out with the second one. It vacuums and washes at the same time. It has a clean water tank, where you also add cleaning solution — Wood floor and “multi surface” versions included. “Multi Surface” includes wood, carpet, and tile — and another tank to collect the dirty solution that it sucks up. After unpacking the Crosswave, I was struck by two things: It was light for all its features and it felt very well made. As I assembled it (which literally involved pushing the handle onto the body), I was impressed that it seemed very well designed — all the buttons, latches, and parts seemed thought out to be easy to use. When I started reading the documentation, all that changed! I thought, “too much work!” Too much set up, too many rules, too much cleanup. I could’ve used the vacuum and a bucket and mop with less effort. But I was wrong! Here’s why. It’s simple to fill with water and cleaning solution. Using it was *almost* fun. It cleaned my kitchen floor, which is porcelain tile, so much faster and with so much less work than a bucket and mop. It swivels easily to get into corners and has a good long cord. (One complaint here: the cord is attached to the unit at the bottom, rather than the top and I found this to be annoying to hold the cord out of the way while sweeping.) You can fill the Clean Water Tank partially or fully for small or big jobs. Since I was trying this out for the first time, I went with the small fill. I was able to clean my whole kitchen floor as well as my living room and dining room! I’m sure I could have done most of the house with a complete filling. Note: Much of my work was tile and wood floor, plus one small and one large area rug. The documentation notes that the “Rug” mode uses twice as much solution, so your mileage may vary. Also note that the clean water tank is not huge — when full, it takes about 3 1/2 cups (or about 800ml) of water and solution. So the amount of liquid in use is not a lot compared, say, to a professional wet vac rug cleaner with a multi-gallon tank. When I was finished, I noticed that the kitchen floor was almost completely dry. Much more so than when I used a bucket and mop. When I removed the dirty water tank, I was struck by HOW dirty it was. Having a dog, I was also happy to see the amount of fur it had collected. What I originally thought would be too much cleanup, turned out to be super easy and fast. Simply running the parts under warm water was all it took. Here’s where the documentation failed me. It shows how to clean the dirty water tank, filter, and brush and then separately shows you how to use the included storage tray to clean the internal mechanisms and the brush (again!) I think, in practice, it would be smarter to clean the brush and internals using the tray, and *then* disassemble the dirty water tank, filters, etc to clean them. Finally, remove the brush and clean it and you’re done. Please note, this is not a problem with the Crosswave, but with the directions. Just use the cleaning tray first, then rinse the dirty water tank, filter, and roller. I’m not sure I’ll pull this out for routine vacuuming, but I’m ready to retire my bucket and mop, and will certainly use the Crosswave when company’s coming!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nifty little machine for hard floor cleaning

    Posted
    BillFromKC
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    Disclaimer - I was given this product in exchange to test it for a fair and honest review. The TL;DR (or short) version: I think the Bissell CrossWave is the ultimate hard surface cleaning machine. While it's marketing material claims it will clean any flooring surface, I felt it excelled with hardwood, tile, linoleum, and even bare cement, but came up short with carpet. It's easy to set up and easy to clean after use - no tools required in either case. It has a lot of nice touches that make it a good all-around cleaning machine. There are a couple of weak spots that come from what I feel is a design flaw, but otherwise it's a solid way to cut down on the amount of time one spends on floor care. The long version: The Bissell CrossWave is the floor care machine I've been waiting for for years. It's a great way to vacuum and "power mop" your floors at the same time, and - in my case, at least - extract an unexpected amount of filth from your floors. In terms of unboxing and initial setup, it couldn't have been easier. The CrossWave comes mostly assembled - just insert the handle, assemble the storage tray, mix up a container of solution, and plug it in. You're ready to go at that point. Other things that come in the box are cleaning solutions for hardwood floors and general purpose usage, a second hard surface/carpet combination brush (one comes preinstalled in the unit), and a wood floor brush. Disassembly of the CrossWave for cleaning the unit is just as simple as the initial assembly is - the dirty water and debris collection bin pops out once you hit a button and the clear roller brush cover and the roller brush pop out the front of the unit with ease. Did I mention you don't need tools to assemble this machine? Using it is also simple. The handle has three controls on it - a trigger to dispense cleaning solution, and mode buttons for carpet and hard surface that double as the machine's power buttons. Press them to power the unit up or switch modes; a bright white LED in each button indicates which mode is active. Press the active mode button again to power it off. The only difference between the two modes, btw - carpet mode dispenses cleaning solution twice as fast as hard surface mode does. To activate the roller brush, tilt the unit back; tilt it forward to turn the roller brush off. When it comes to cleaning performance, its hard surface cleaning amazed me. It's performance on carpet was adequate, but not enough to wow me. I started on ceramic tile using the combo brush and general purpose cleaner. Not only did it get dirt off my kitchen floor that I didn't know was there, but now I know where all my scratched and cracked tiles are. I also used it to clean the area where my stove sits, and it got things off the floor that I'd normally need some sort of scraper to get. I then moved to hardwood, using the same brush and cleaner since this was about getting the floors cleaned. Even with the standard cleaner, I noticed my flooring didn't look as dull. It also managed to get drywall dust off the floor that didn't come up during either regular moping or while using a disposable wet pad mop. I then tried carpet, again with the same cleaner and brush combination. I was disappointed that it didn't do much for an old stain that normally sits under a chair, but I did find that fresh spills come right out with ease. Finally, I took it to my basement to clean some old, abused linoleum. While it didn't make it look brand new, a few passes with the cleaner did bring back some of the original shine this tile had. The one thing all the hard surfaces had in common was the amount of filth I got off of them. The wastewater was definitely filthy, as evidenced by the fact that it was grey and you couldn't see through it. From both the tile and hardwood floors, there was also sediment that collected in the bottom of the wastewater container. The water from the carpet was also a little grey, but not nearly as filthy as the water from the hard surfaces. The CrossWave does have a lot of positives going for it. The aforementioned tool-less assembly and disassembly makes cleanup easy. Roller brushes are dead simple to swap. The cleaning solution container has markings on it to make mixing solution painless. The unit also has an LED headlight on it that activates while you're dispensing solution. The biggest positive, however, is the hard surface cleaning performance. You even don't need to vacuum while you use it to clean floors. There are a few negatives though. Personally, I think the power cord is a little short; my living room is 16x20, my kitchen is 12x5x25, and I had to move where it was plugged in in both rooms in order to completely clean them both completely. The carpet cleaning performance is okay with fresh spots but it lacks the ummph to clean older spots. Also, the way the filter assembly is designed, some dry debris does get caught in the pre-filter; however, the pre-filter is at least designed to be cleaned every time. Also, on the roller brushes, I do understand the pull tab side will never be flush with the edge, but that doesn't mean the unit can't be redesigned where the drive side of the roller brush can approach the edge of the brush roll housing. While it does get close to edges, there's still a small gap between the wall and where it cleans. All in all, I thought the CrossWave was a very solid idea and an even more solid execution. Being able to vacuum and "power mop" at the same time cut my kitchen floor cleaning time down by at least 33%, if not more. The job it did on my hardwood was great, and the amount of filth it got off my floor makes me wonder how I ever thought the floors were clean before using this machine. At it's recommended price point, I can happily recommend the CrossWave to anyone who has a lot of hard surface flooring, hates traditional mopping as much as I do, and finds that wet pad mops don't work as well as advertised.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Better than expected

    Posted
    Beradon
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    I would like to preface this with the statement that I used this in the absolute worst possible scenario in order to see how effective it really is. I have to say I was pleasantly surprised. Bissell has made a lightweight hard floor and rug cleaner (read: not carpet). It's both easy to use and pretty decent at what it does, with only a few minor gripes. To begin, I used this on carpet, which I understand is not its intended use, but I did it for a reason. First, it was the messiest area I could find, second, I wanted to see just how far I could push it. I have to say it fared far better than expected. The other reason I didn't use it on hard floors is because my hardwood is currently being installed and was not ready for me to try this on, so unfortunately I cannot speak to the effectiveness on wood, though I do have some concerns with voiding the warranty and such as most wood flooring does not want you to use liquid unless in the most dire of circumstances. It cleans well, as you can see in the pictures, this is an area that has experienced numerous spills and has been mostly ignored because of its location (basement... out of sight, out of mind). Again, this is carpet and not an area rug or hard floor as the machine is designed for, so the fact that it is not perfect is to be expected. That said though, the few gripes I do have are these. Pushing the unit is more difficult than you'd expect. Sure on hard floors it is fine, but even on an area rug it takes a bit more effort than I feel it should. Bigger wheels might have helped with that. Second, the directions for use, and specifically, for the different brushes that are included are lacking. I had to read the side of the box to figure out which brush was for the rug and which was for the hard floors/wood. There is also almost no information on usage of it on wood. Third, it goes through formula faster than I would have hoped, despite what the limited directions do say. This may be because I was on carpet rather than the intended material, however I cannot see getting 700 sqft out of the full cleaning tank. I used it on the pictured area and a few other small areas (of different floor types), but nowhere near 700 sqft worth of area. Finally, it is nice that it comes with a stand so you aren't sitting the wet unit on your now-clean floors, but the roller holder on the side sits over the edge, and if they are indeed wet they will just drip on the clean floors since they are not held very securely. All in all, used in the correct way, I would say this is a very good unit, just don't plan on using it in a manner that was no intended or it will fall short.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Better than a mop, but more work than I expected

    Posted
    bzm3j81
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    FIrst off, the Bissell CrossWave is definitely better than a mop. With a mop, you're often sloshing around the mess. With the BissellCrossWave, the mess is temporarily pulled up by the brush to let the vacuum portion draw it into the dirty water tank. Since the brush roll (with bristles) is spinning at about 3,000 rpm, it's doing the hard work of scrubbing the floor for you. I had a dried up spot that I probably would have spent a minute or two scrubbing by hand, and the CrossWave took it out in a few seconds. I was pleasantly surprised at how little solution is used. I think part of that is because the solution is pulsed onto the roller instead of constantly streaming. I also liked the suction level provided by the vacuum. However, the CrossWave does have its faults. The manual leaves much to be desired. So much so, that I couldn't understand the purpose of the Easy Clean Storage Tray. I found a YouTube video of the CrossWave as demonstrated by HSN which did a better job explaining most of the features and usage of the CrossWave than the manual could. The machine itself needs quite a bit of cleaning after use. After dumping and cleaning the dirty water tank, you'll need to remove and rinse the brush roll window. Then remove the brush roll and clean that up, then you need to wipe down the rest of the brush roll chamber and let each separate item air dry overnight. It's definitely not a machine you can throw into a closet just after use. So make sure you're cleaning an area of floor that is worth the hassle of cleaning up the CrossWave. I also noticed that you're not going to be able to clean to the edge of a wall. I estimate you will clean up to an inch away from all walls. Also, if you have deep grout lines, the CrossWave might not be able to clean the grout lines very well. I question the longevity of the squeegee wiper on the bottom of the unit as well. Even through these faults, I still maintain that the CrossWave is better than a mop. My floors are definitely cleaner than a simple mop can achieve. It will work harder and save you time when cleaning a large area, but be prepared to spend a few minutes cleaning the machine after use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Gets better as you do

    Posted
    phoenixfta
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    It's hard to get excited about a vacuum or a mop, so I was intrigued by the prospect of a wet/dry solution for my 900 s.f. apartment. I have pergo-type "wood" and sheet vinyl floors with an area rug. All of the areas had some deeply ingrained soiling. I was impressed by the packaging and easy-to-follow instructions. It takes a few minutes to assemble and comes with a handy little base for upright storage (and to prevent a damp roller from staining your floor). Two bottles of cleaning solution for different flooring are provided, along with three reusable rollers. There's a cool led light that highlights the flow of fluids when you pull the trigger. The light also helps you see the dispersion into dark corners. My floors, particularly in the kitchen, were badly neglected. At first I was frustrated with the lack of thorough cleaning. It took a few passes until I realized that the correct process for really dirty areas was to: 1- Vacuum only 2- Spray 3- Vacuum and spray 4- Vacuum to dry It's much easier and less time-consuming than it sounds. My only gripe is that the roller can only get so close to the base of your wall, so if you have accumulation the vacuum didn't suck up, a quick wipe of the wetted area is necessary. The unit is relatively light, but has a nice heft to stay on the floor and feel like a quality product. My diminutive girlfriend took a shot and was really impressed. She commented on the rotating head connection that allows you to easily negotiate a back-and-forth motion like when painting properly (to partially overlap coverage). We were able to clean the entire apartment on a single filling of the water container. I'd say it uses 1/4 of the cleaning solution provided. By the way, use the wood solution for fake wood floors! When it was said and done, our floors looked like new again. Cleanup is easy. Empty and rinse the soiled water container. (This is a super cool feature, the clean water stays clean and the dirty is separate. It's easy to see the fruits of your labor. Rinse the rollers just like you would a paint roller. Place the products on the stand and air dry. Overall, this is a really nice product for regular cleaning. It's so easy to use you won't mind pulling it out for either a spill or after the weekend.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Does It Clean?

    Posted
    Linmk2
    • My Best Buy® MemberMember

    Does the Bissell Crosswave clean? Yes! Is it convenient? That's another story. First, lets cover the good points. Assemble is a snap, literally. From box to using the product, takes only a few minutes. The included instructions are easy to follow. The Crosswave appears to be quality constructed and is backed by a two year warranty from Bissell. Most parts are high quality plastic. The power cord's length is more than adequate to cover most large size rooms. The light weight of the device makes maneuvering easy. If your hard surface floor is free of grounded-in stains, the Crosswave does a respectable job of floor cleaning. Small debris is sucked into the machine, so sweeping before hand is not necessary. That fact is a real time saver. Now for the negatives. If your floor has a lot of grounded-in dirt, the cleaning results are not that impressive. An old fashion sponge mop does a much better job on such dirt. The cleaning head can't get very close to the baseboards. As such, there is an area about 1" wide that is not cleaned. The width of the head might be problematic. If there is a vanity or toilet near each other, the head might be too wide to fit in the space in between. Considering the price of the unit, it is surprising that the included fresh smelling washing solution is only a sample size. The washing solution is mixed with clear warm tap water in the clear water dispenser. The dispenser has markings for two sizes of rooms. Oddly, when the maximum size room is mixed, the dirty water reservoir can't handle to total clean water volume and must be emptied in the middle of cleaning! If the dirty water reservoir is not emptied, the machine will not work properly. Having to stop in the middle of a job is an inconvenience. At first blush, the Crosswave appears to save time and it does, initially. The Bissell will clean the floor without sweeping, and the floor is almost dry when the job is completed. A huge plus! It's when the job is completed the time saved is loss. The machine clean-up is laborious. The dirty water tank is well, dirty. Extremely so. The water tank must be cleaned and washed by hand. None of the parts are dishwasher safe. There is a filter that must be cleaned and it takes 24 hours to dry. The roller pad must be removed and cleaned. There are other parts that should be cleaned as well. Bottom line, the Bissell Crosswave does what it's advertised to do. It makes cleaning hard surface floors an easy task. The cleaning of the machine afterward, is it's biggest issue.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    You gotta be kidding w/ 5-stars. Sorry, no way.

    Posted
    KvPv
    • Verified PurchaserVerified Purchase
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    I wanted to like this cleaner, really I did. We moved into a 800 sq foot apt and it's all laminate floors. We have a baby who is soon to start crawling and destroying everything, so I was on the hunt for something to clean the floors. I went to bb and was kinda surprised at how expensive these things were. If you wanted a legit one, it would be at least 150 bucks (a swiffer with wet pads is like 10 bucks?) This one was a model of the best they had priced in the mid 200's (there's a pet version that's closer to 300). I impulsively pulled the trigger. First off, it does not mop or vacuum particularly well. The mop was my 95% priority as we already have a dyson and it's awesome... If there are spots or stains on the floor, you gotta pass over them >6 times to even put a dent into cleaning it up. The mopping action simply isn't strong; it's like a brush that just hovers/skims over the floor. It's not a brush that really creates any friction or any force to actually clean the floor. For a mop thats >200 bucks I would expect some muscle behind the clean. There isn't. Also, you gotta go super slow when you're using it, making a job way longer than one would expect. If you put it on rug mode, it blasts through the liquid. I tried rug mode over the floor to see if that had more power and it didn't; just more liquid. I had to refill the thing all the time and used a bunch of solution. The only reason it got 2 stars was cause the residual water was pretty dirty, so it cleaned up some stuff I guess. At 75 bucks or lower, maybe it would be worth another shot. However, at well over 200, it didn't even get close to my expectations. You're wayyy better off with the 10$ swiffer to do the same thing. I returned it and will not be getting another one. If you want something to just wet dust and surface vac the floors, maybe you'll like it. If you're expecting something to actually clean and are willing to pay for it, this is a total gimmick and will disappoint you.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Cleans heavy traffic areas beautifully

    Posted
    nickcal
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    No matter how much I try to keep our kitchen floors clean, they never seem to stay that way. It’s a constant struggle especially when you have pets and the kitchen is a main thoroughfare through the house. I’ve tried regular mops, sweeping the floor every other day, steam mops, and even simple rags with cleaning solution on the floors. While it helps for an initial cleaning, within hours of the floors drying, they are right back to needing to be cleaned. The Bissell Crosswave is truly the ultimate cleaning solution for heavily traveled floors. The Crosswave is a mop and vacuum in one device. It comes packaged as a single unit with the handle insertion being the only assembly required. When I took the cleaner out of the box, I was able to start cleaning the floors within about 10 minutes (operator manual review included). The Crosswave comes packaged with two bottles of cleaning solution - multipurpose and wood floors. The bottles while small stretch out for a long period of time because you dilute it with warm water when you fill the cleaning solution reservoir. The Crosswave is very sturdy. It’s a solid cleaning device and one of the most impressive parts to me is that the vacuum comes with a storage tray for it to live on. This would prevent any excess fluid from spilling onto the floor after using it for a cleaning. So, the big question is, “how well does it clean?” My answer is very well. When I first started it up, the vacuum part of the device picked up dirt and debris right away, but it took a few minutes for me to really notice the mop part working. Because I was using it in a heavily trafficked area of our house, I knew there was a lot of dried grass that had been tracked in, dog food and hair, as well as regular dirt that had settled on the floor. It was a good testing ground for the Crosswave. After about 5 minutes of running the Crosswave over the kitchen floor, I found that the floor felt cleaner. I was walking through the room barefoot and could actually tell the difference between the section of floor that had been cleaned, and the one that hadn’t. It was very refreshing to see a cleaning tool work so well on such a difficult area to clean. The Bissell Crosswave works better than just a standard sweeping or steam mop will do, but every once in a while, you may still have to take a mop to the floor for the hard to scrub places.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great, but room for improvement

    Posted
    ryanmcv
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    Right off the bat, some assembly is required. Luckily, the directions are to-the-point and anyone should be able to assemble the product without assistance. Once assembled, the CrossWave is lightweight and should store nicely into a closet -- it doesn't take up much space. Preparing the CrossWave for use is pretty easy. There are marks on the water tank showing you how much cleaning solution and water you need to add. I tested out the CrossWave in my 900 sq. ft. apartment, which is entirely laminate flooring (with the exception of the bedroom). I have an area rug in the living room near my sofa. Laminate floor: I first used the CrossWave in my kitchen and entry areas. It really excelled here. It rolls and swivels easily and nicely glides across the floor. The machine recovered water fairly quickly and left the floor dry in a short period of time. However, I had a few sticky spots on my kitchen floor that the machine did not completely remove after the first pass. I had to go over those spots three times before they were completely gone. On the other hand, the CrossWave did a great job of removing dust and small particles on the laminate floor. Area rug: Moving the CrossWave across the area rug was a chore, to say the least. Be prepared for a workout. Water recovery was not great. The rug was still very damp almost an hour after cleaning. Even so, I didn't notice much of difference on the area of the rug that I cleaned with the CrossWave. Maybe I need a dirtier rug to test with, but it seems that the machine is really designed with hard surfaces in mind. Bedroom carpet: I vacuumed half of my bedroom with my regular vacuum (a Hoover) and the other half with the CrossWave. Simply put, the CrossWave captured maybe half of what the Hoover captured. It gets the job done for small surface debris, but don't count on this to remove copious amount of dust and pet hair from your carpets. Other thoughts: - Uses water and cleaning solution very quickly. Even in my small apartment I had to refill the tank before I could clean all of the laminate flooring. - Relatively short cord. Compared to my vacuum which can reach almost my entire apartment, I had to unplug/replug the cord on the CrossWave almost 4 times to reach every area. - No headlight on the front of the unit. Makes it harder to clean under and around furniture. Overall, the CrossWave is a good solution for cleaning hard floors, but it falls short in its other features. If your house or apartment had a lot of rooms with hard floors, then give this a look. Compared to the Swiffer WetJet that I was using, this is in a whole new league.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A great 2-in-1 for our house

    Posted
    cjviscito
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    I was curious about how well the Bissel CrossWave would be since it's advertised as a vacuum and floor cleaner all-in-one. Thanks to my 3 year old, I didn't have to wait long to find out - thanks to spilled milk on our tile floor. For starters, this is much lighter than traditional floor cleaners which is a welcome surprise. It comes with cleaner for hardwood floors and another for multi-purpose projects, like carpet and tile. It also comes with 3 rollover brushes: 1 designed solely for tile/hardwood and 2 multi-purposes rollers for use on tile/hardwood/carpet/rugs. The water tank also has markings for water-to-solution mixes for both small cleanups and larger jobs. One of the best features is the drying tray. I hated that our older carpet cleaner basically had to hang out until it dried. This comes with a drying stand so it can dry and be out of sight at the same time. It's a bit louder than I expected, but no more than a typical vacuum and much quieter than a typical cleaner. It cleaned up a spill effortlessly and quickly and the floor was left nice and clean with no residue of any kind. The floor was totally dry after a few minutes. The tank, filter and roller brush disassemble quickly and painlessly to make cleaning up afterwards a breeze! Pros: • Lightweight design • Vacuum & cleaner combo • Drying stand and rollers • Cleaning solution included Cons: • Debris and dirty water fill same tank - so expect some wet hair if you have pets Overall this is an awesome combo cleaner. It's lighter and easier to use than the spot cleaner we had previously and can handle light debris cleanup, meaning the big Dyson Animal can be saved for more heavy duty cleaning! No regrets here!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good mop, decent vacuum, some issues

    Posted
    NJRY
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    Overall, the Bissell Crosswave is a decent product- very easy assembly, simple design, and for the most part it does its job well. I used this upright on my kitchen floor (porcelain), living room hardwood floor, and on a large area rug. The instructions are easy to follow, and it's nice to have the simple, quick tutorials stickered right on the machine. I didn't like the heavy extension cord which constantly got tangled and in the way of performing the job, though it was effectively long enough to not worry about replugging during use. One thing that seemed to be an issue was the position of the buttons seemed to cause accidental presses which would turn the vacuum off, something I found to be inconvenient. I did like the light at the front of the vacuum which I found helpful in darker areas of the house. The turning angles were passable, though I do have another vacuum that drops much lower and turns at a much more pronounced angle than this, so it is somewhat disappointing on that front. Also of note is that this machine does not come with any accessories or hose extensions- it is simply a vacuum/floor cleaner. The results of the vacuum looked great. The kitchen and hardwood were noticeably clean and after using it three times over a period of three weeks in these specific areas, I'm happy with the result. The area rug also turned out surprisingly well for a multisurface machine. The vacuum comes with a couple of different cleaning solutions for different surfaces, and they do not look too expensive to worry about repurchases. However, I think a good homemade soap/water solution will do the job fine. The vacuum side of the machine was passable. It needs a few rollovers to get to some floor dirt, and it needs more than a few for the carpet. I wouldn't recommend this for its vacuum functions, but it's nice to be able to suck up the grime and dirt after breaking it down with the cleaning solutions, which I'm sure is its primary function. The vacuum comes with a plastic stand that looks useless, but it serves an interesting purpose during cleaning of the machine. Cleanup is very easy, but there are instructions provided to guide you through the process. Overall, the size and handle of the vacuum is comparable to most market vacs, and its lack of extensions or mechanical trivialities makes it very simple to use. The floor washing aspect is the prize of the machine, while the vacuum portion is more of an afterthought. Full disclosure, I received this product to provide a fair, unbiased review with my honest opinion.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bissell Whistle-Clean!

    Posted
    WesternSky
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    The Bissell Cross Wave was a snap to assemble, as only one part (the handle) had to be clicked into place. That's it, no further assembly was required. The Cross Wave has a real solid feel to it, as compared to other floor cleaner/carpet cleaners that I have used in the past. The instructions were decent and left no unanswered questions. I have 1700 square feet of tile throughout the house that the unit was used on. The Cross Wave handled the job with no problem. Noteworthy was the fact that the unit had no problems with the vacuuming of small bird seeds and debris. Other cleaners that I have used in the past only propelled the debris to another part of the floor. That was not the case for this unit. Debris was easily sucked and swept into the cleaner. The filling of the water and floor cleaner solutions could not have been easier. The bottle has two fill levels. One level is for small areas, and the other is marked for larger areas. The bottle is also marked for how much of the cleaner solution you need. All the guesswork has been taken out of the equation. This is a very nice touch. The unit also has a dirty water chamber that is a snap to release and empty. The Bissell Cross Wave is far quieter than other models that I have used in the past. The Cross Wave left my tile floors really clean and shiny. No need to spot clean any of my floors before you using this unit. The unit worked quite well on some area rugs and had no problem taking on the job.The Bissell Cross Wave is a great cleaner and is backed by a 2 year guarantee. Two years is a great amount of time to stand behind a unit. The Cross Wave is a winner in my opinion.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bissell CrossWave Makes Cleaning Floors a Snap!

    Posted
    lambda100
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    I was eager to put the Bissell CrossWave to the test. I have white tile floors in the kitchen and bathrooms, an area rug in the living room, and laminate flooring throughout my home. Dirt, debris, hair, food stains, and water marks easily show through the white tile floors of my kitchen. Ordinarily this job would require me to use a broom and dust pan to pick up the debris, dirt, and hair, and then bring out the pail and mop to clean up the food stains. This would take at least twenty minutes. However, all of that was easily taken care of by the CrossWave in a matter of two minutes. The dual action mop and vacuum turned a chore into an enjoyable experience. The cleaning solution that came with the CrossWave did an excellent job removing the tough stains and left a fresh lemon scent. Cleaning the area rug was also a cinch and the stains were no match for the CrossWave. The remainder of flooring in my house is laminate flooring, and I was curious to see how much dust, dirt, and hair the CrossWave would remove compared to my usual tried and true method of using the dry, disposable and refillable cleaning cloths from a certain name brand product. Setting the CrossWave on the hard floor mode, I let the vacuum and multi-floor roller brush work its magic. Once the laminate flooring was cleaned with the CrossWave, I took the dry cleaning cloths from a competitor floor cleaning product and proceeded to go over the same areas where I used the CrossWave. I was pleasantly surprised at how well the CrossWave cleaned my laminate floors. The dry cleaning cloths did not pick up much more dirt. The cloths remained clean and white. However, on corners and edges, the dry cloths did a slightly better job of getting into those harder to reach areas and picked up the remaining dust and hair. The CrossWave is also very easy to use. Buttons are conveniently located on the handle to select between rugs and hard floors, and mopping action. Measuring the proportion of cleaning solution and water is also quickly done using the fill container with markings that clearly indicate how much water and solution to add. The CrossWave comes with a good length electrical cord. I measured it to be around 25 feet in length. The dual mop and vacuum action of the CrossWave is pretty much a winner for cleaning hard floors. The warranty is 2 years. However, there are things to be mindful of. First, even though using the CrossWave is quick and easy, you will need to spend some time cleaning up the machine after each use. The brush roller, brush chamber, filter, and the float need to be rinsed and cleaned off to maintain optimal performance. The items will then need to be air dried. Second is the cost of the supplies. Purchasing the Bissell multi-surface floor cleaning formula will naturally increase the overall cost of ownership, especially if you plan to use the mop action often. The Bissell brand multi-surface floor cleaning formula may be more expensive compared to other off-the-shelf floor cleaning formulas. Competitor floor cleaning formulas may not be compatible with the CrossWave and may even void the warranty. So, just keep that in mind. Finally, another item to add to the cost of ownership is that the brush roller will also need to be replaced when it is worn out.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great little machine that does its job well.

    Posted
    Andy
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    Assembly – Pieces are neatly packaged in the top of the box, making it easy to unpack and assemble. After snapping the handle in place and wrapping the cord up, it was all put together and ready to go. Storage – The box comes with a shallow pan shaped base that allows storage of the machine and the two brushes that are included. The two 8 oz. bottles of cleaning fluid that are included must be stored separately. Use – The instructions are very easy to use with both written and pictorial instructions. The quick start guide gives the details on setting up and operating the Crosswave as well as how to clean and maintain the unit. The user guide has very detailed directions for doing all the tasks and has a troubleshooting section just in case. We were able to get going in no time. Cleanup – Nothing that works to clean a floor is going to be completely hands-free to cleanup, and the Crosswave does require dealing with the dirty water! Bissell has make this as easy as possible, with handles where they are needed to make sure your hands stay out of contact whenever possible. The drying tray makes both the machine and roller drying simple and effective. I was surprised at how easy the machine was to cleanup and it is now drying so it will be ready the next time. Overall – We took a few days before we had a chance to use it, but when my wife began, one of our daughters also wanted a try. After they had worked on most of the floors, I had a go at the kitchen floor which we thought was pretty clean to begin with. I was amazed at how clean it got our old flooring. It was very nice to have a machine that actually cleaned this well and this easily. The Bissell Crosswave is a pretty amazing machine that does its job and does it well. It doesn’t do a lot of extra things, it doesn’t have a bunch of add-ons or attachments. It does clean floors and area rugs quickly and easily. After many vacuums and a very wide variety of mops, I am impressed that such a light and simple machine can do its job so well. It really looks like it is well made and will last years.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The "Wave" of the Future...

    Posted
    TheTechNugget
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    The Bissell Crosswave is an interesting combination of a mop, a broom, and a vacuum. Use it if you want to easily be rid of dust, crumbs, and dirt spots on any kind of hard floor or rug. There doesn’t seem to be a product on the market quite like this one. Assembly: I hate trying to assemble and use any household appliances. I feel like they should be idiot-proof, but somehow they always pull one over on me and the pictures/instructions are never helpful. That is not the case with the Bissell Crosswave. It was easy to assemble, all the parts went together in a way that made sense, and there was no unnecessary strength needed to snap anything into place. Cleaning: To test the cleaning capabilities, I tested the Bissell Crosswave on five different surfaces. Linoleum kitchen floor, ceramic tile bathroom floor, wood dining room floor: It glided effortlessly across the floor and easily picked up crumbs, dust, and dirt spots. The swivel design made it easy to maneuver. The cleaning solution provided and used in the Bissell Crosswave left a clean smelling floor (thankfully not overbearing, just fresh) and I do have to say the surfaces looked a bit brighter too. These surfaces dried rather quickly - which is rather important when you have a house full of family that doesn’t always want to stay in one room! My only complaint about cleaning these surfaces was that the Bissell Crosswave could not reach the very edge of the floor - there was still visible dirt at the edge of the molding. Small rug and small area of berber carpet: It did pick up the dirt and hair, however, it was not as easy of a task on the rug. The vacuum suction kept folding up the rug when I tried to do the edges, so that was a bit frustrating. The carpet looked slightly brighter after it dried. Both surfaces dried fully in about 4-5 hours. Disassembly: The Bissell Crosswave was fairly easy to clean. The removable parts are easy to open/disassemble, and all you need to do is run some soapy water on them and let them dry. The instructions say to let the parts dry for 24 hours, which was fine, except for the floor brush. The brush wasn’t completely dry for about 3-4 days. If you want an easier way to mop then you should definitely use this. I wouldn’t replace my broom with this - it is far too much effort to go though using the cleaning solution, rinsing o