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Customer Ratings & Reviews

BISSELL - CrossWave Pet Pro All-in-One Multi-Surface Cleaner - Grapevine Purple and Sparkle Silver-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 268 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 28 Reviews mentioning:
rugs
  • Rating: 5 out of 5 stars

    Awesome way to clean rugs and floors

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It is amazingly lightweight and easy to use and clean.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Floor machine

    Posted
    Tonya
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Awesome mop machine, works great on throw rugs and tile flooring.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great vacuum

    Posted
    Bingoprice
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    It cleans tile and carpet rugs really nice the machine itself is easy to clean up when your done excellent tool

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great multi floor cleaner

    Posted
    Wakemedic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    A very convenient vacuum for picking up small spills and extremely useful for washing the floor and vacuuming the area rugs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not bad

    Posted
    Cleanfreak
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This worked great used it on my area rugs and all my hard wood floors It's just a bit louder than I thought it would be Love this floor cleaner saves me so much time

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great on floors, not on rugs

    Posted
    Fran
    • My Best Buy® Member

    As title says, this does great job on floors. Leaves them nearly dry and amazing what the water looks like when done! Had no idea my floors were so dirty. Lousy even on area rugs - just doesn't have enough power and spray. Recommend highly for hard floors. Cheaper and more efficient machines fur rugs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice floor cleaner

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Easy to use and clean after use. Works great on hard floors and area rugs. Did try it on carpet and doesn't work well on carpet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Vacuum/Mop!

    Posted
    Xrina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Makes cleaning the house alot faster. Does a great job on hardwood floors and small area rugs. Clean and rinse out the device after every use!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Good Hybrid Floor Cleaning Device.

    Posted
    TheTruthRealDeal
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    The BISSELL - CrossWave Pet Pro All-in-One Multi-Surface Cleaner truly can clean hard floors and carpets/rugs. From my usage of the BISSELL - CrossWave Pet Pro All-in-One Multi-Surface Cleaner, I find it to be a better vacuum than a hard floor cleaner. Constructing the BISSELL - CrossWave Pet Pro All-in-One Multi-Surface Cleaner was as easy as inserting the handle and clean water tank and then plugging it in the wall outlet. Cleaning hard floors or carpets/rugs is controlled by simply pressing the two buttons on the handle. One is for floors and the other is for carpets/rugs. Tremendous dirt is picked up by the BISSELL - CrossWave Pet Pro All-in-One Multi-Surface Cleaner. When I emptied the dirty water tank, it was semi-muddy. The suction is strong on carpets and rugs and really pulls in the dirt. Cleaning takes time to take apart the BISSELL - CrossWave Pet Pro All-in-One Multi-Surface Cleaner and rinse out all of the pieces. I prefer rinsing the brush out by pressure washing, instead of using the rinse and storage tray. I noticed after my hard floor dried that the cleanliness did not look uniform. It appeared that some parts of the floor looked streaky or cleaner in certain areas. The BISSELL - CrossWave Pet Pro All-in-One Multi-Surface Cleaner does not require floor rinsing so this might require thorough cleaning on dirtier floors. In spite of the few discrepancies, I still like the BISSELL - CrossWave Pet Pro All-in-One Multi-Surface Cleaner.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Best on Tile and Wood Floors

    Posted
    LastWizard
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We got this to clean both hardwood floor and some 10x8 rugs that our cats and dog like to lounge around on. The Bissell works great on the hardwood floors, really makes a difference that is noticeable. It does work on the rugs, but puts a 'wet pet hair smell' into the air sometimes (if you are cleaning up pet hair matted into the rug). After we cleaned the unit itself, and then cleaned the rugs that we previously cleaned, there was less of that 'wet pet smell', but it requires cleaning the rugs every few days versus weekly or monthly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The best!

    Posted
    Lickinlychees
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This vacuum has made my life easier. Vacuum and mop at the same time. It really cuts your cleaning time. It cleaned my area rug very well.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    We love this floor cleaner!

    Posted
    EastTenn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Pros: Works great, cleans wood and throw rugs really well! Cons: small water tank and cleaning path. However, the PROS definitely outweigh the cons. Really easy to use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good quality for a hardwood and rug cleaner

    Posted
    Hannah
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    Taking this product from the box and setting it up was super easy. The directions are simple and the set up and reading takes maybe a total of 10 minutes. I've only used this product on carpets so far and overall, I'm pleased. I'dn't say this cleaner did anything amazing or made my rugs look brand new but I'd say it did bring them to life a little more. I like the scent of the cleaner this product came with. It's very light and flowery but not in the overwhelming sense. The cleaner is a little hard to maneuver, or at least it was on the rugs I've. Moving it forward and backward required a little bit of effort and could be straining for someone who has back problems or elderly. The noise it makes isn't too loud and it's easy to switch between rug and hardwood flooring. I'd say this isn't a product for cleaning up major messes or extremely dirty rugs. If you're looking for something that does the heavy duty messes, I'd suggest an actual carpet cleaner over this 2 in 1 cleaner.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love this machine

    Posted
    Armywife
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have 2000 square foot house and this Bissell works great. I like the way you can switch between floor to carpet with just a button on the handle. It works great on both tile and laminate floors and it cleans my area rugs beautifully. I also love how you can use the vacuum to dry the floor faster. The only issue I have is all of my dog's hair gets stuck in the flexible hose at the bottom of the unit and I have to clean it out, other than that this machine is a dream. If you want completely streak free floors I would get the wood floor head since the other one has hard bristles with the soft fibers. Enjoy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing!!!!

    Posted
    marlo
    • My Best Buy® Member

    With 2 large dogs, 3 cats and 2 kids, I have purchased quite a few cleaning products to try to make life easier and keep my house cleaner with less effort. I can finally say that a product exceeded my expectations. The crosswave is amazing, easy to use, easy to clean and it left my desperately in need of mopping floors clean as a whistle. My entire downstairs is hard floors with area rugs and this machine was able to clean all of it. No more vacuuming then mopping only to get the paper towels out to pick up the wet hair and dirt that was missed. The crosswave vacuums as it mops. Cleaning it is a breeze too which is really mind blowing. Worth every penny!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to set up and use

    Posted
    CynicalWoman
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    The good: Out of the box, this took little time to set up and get going. The brush picks up dog hair (and my hair) just fine and the vacuum does well with the loose dust and dirt. The scent of the cleaning solution is lightly floral, and not overpowering (keep in mind that I am not scent sensitive). I really like the convenience of moving from hard surface floors to area rugs. The not so good: The cleaner was not very effective on very dirty floors. The areas around where our garbage pail sits, our stove, and the floor under where our meals are prepped have all suffered from cleaning neglect. I expected to have to work at it even with the new Bissell, but the Bissell was pretty much a waste of time. This device might be the perfect thing for weekly (or daily) cleanliness maintenance, but expect that you will need a relatively clean floor to start out with. I would recommend this to friends who already have a regular cleaning routine. I would not recommend this to friends who clean only when it becomes obvious that they need to.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great - between a steamer and carpet cleaner

    Posted
    mkcar1
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I wasn't sure exactly what this product could do. What I found is it fits perfectly between my steam cleaner and carpet shampooer. You don't have to vacuum before using as I do with the steam cleaner nor do I need to worry about damaging my area rugs (small or large) as I do with the shampooer. Overall this is a well thought out product but I would expect nothing less from Bissell. I am really impressed with it and would recommend. It is nicely packaged and comes with 2 brush rollers, 2 small bottles of cleaner, a rinse/storage tray that cleaner sits in, drying/rinse tray for the brush rollers and a rinse cup. Positives; Very easy to put together - was ready to use in 5 minutes. Has separate hard floor and area rug cleaning modes, easily selected on the handle. Very comfortable to use and unit is nicely weighted. Very well designed for access/cleaning; Easily accessed clean water/solution tank with easy to read solution/water mix markings. Has large or small area markings for mixing. Easy to use/clean dirty water tank. Cleaning head is easily taken apart to access/clean brush roller and wipe out accumulated "gunk". Its kind of unique too as it consists of soft "cloth" and little soft plastic "nubbies". To use cleaning solution, you press and hold a trigger button. This also turns the lights on cleaning head. To me it has pretty powerful suction that left areas clean and got most of the water Getting out spots etc. from tile. I don't have any wood floors but I did use on light colored tile as well as and darker wood resemblance tile. with no streaking. I used the large area mixing and was able to clean about 500 to 600 sq feet of tile and a couple of area rugs. This used up one of the bottles of solution supplied with unit. Very easy to maneuver but on our thick area rugs it was a little hard to push around. 3 year warranty Negatives: The only issue I have is you cant lay handle flat so cannot get completely under beds, dressers, etc.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    excellent, would buy again

    Posted
    multiplepets
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Buy the best buy additional warranty . I had the regular crosswave and after a years and a half it quit working, luckily I had bought the best buy additional warranty in which I returned it to best buy and they told me to go get a new one off shelf and I upgraded to the pet pro which was $50 higher in price. If I had just went with the original manufacturer warranty I would of had to take it to a repair shop. I don't see much difference in them. I do like it came with 2 brush rolls. I did get $27 credit back on my original warranty which went on the purchase price and bought the additional warranty for the new crosswave. I do love the crosswave and it is easy to clean and you can use it for small rooms full of carpet or rugs for light surface cleaning- its not a rug DR but cleans surface up and carpets look and smell clean. You may need to take a rag around the edges if soiled it doesn't edge clean about an inch or so out so well. I think its a great machine and don't regret my purchase. I have a dyson and a rug DR because I have 6 small dogs in the house , rarely do I need to take them out anymore but do on occasion for deep cleaning. This saves me a lot of time because it vacuums and can shampoo at same time. I use just any cleaner such as Lysol multi surface cleaner in the water tank and it cleans everything real well so that's a better buy than the official multi surface Bissell formula and have had no problems.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing results you can see, great all in one vacu

    Posted
    gonzaloejimenez
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    The Crosswave has good suction when passing over the wet areas without pressing the trigger, it would suck up the left over water and you can see the difference between the second pass over without pressing the trigger. This Crosswave is very easy to assemble/disassemble, parts snap in and out easily. The unit includes some extras, like 2 Shampoos, 1 stand base, (very usefull so it can keep it clean the area), 1 extra roller brush, and 1 Shapoo repository cup, that attached to the base. The quick guide start guide was easy to follow to assemble the Crosswave. The handle and button placement - allows for single hand button pushing to switch from area rug and bare floor. The trigger for water dispense is also nice location that they put at your fingertips. Easy to maneuver with the swivel head it's a nice feature for cornering and moving around especially if you are using a full tank of water. Wet vacuum is a nice feature to have the ability to vacuum and mop in same appliance. The two in one appliance is handy being able to vacuum and mop in one pass makes things easier. Changing the filter and roller is an easy procedure since the locations are easy to get to. With this appliance you are able to quickly clean up wet spills on the floors with ease. Just pass over with the Crosswave and it can be cleaned in minutes. I am very pleased with the performance of the Crosswave vacuum/mop.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Vacuum and Mop With One Machine

    Posted
    KansasMeddlingMom
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    All the components of this machine came well-packed in one box that has hand holds on either side of the box; that is important to me just to get it in the house. It literally took minutes to set up this Pet Crosswave, with a quick start guide and full owner manual included. I already have a Bissell Pet Vacuum cleaner and I do love the Tangle-free brush roll. On other machines I usually have to get out a scissor and cut the hair off the roller. So, the dog hair gets sucked up from the Tangle-free brush roll and it is not the nicest thing to have the pet hair with the dirty water in the canister. There are 2 small containers of floor cleaner included that have a flower fragrance. I was told by Bissell that this machine is not meant to clean carpet, but rather area rugs because it is not a deep cleaner. I did use this on several area rugs, though, and found that it did a good job cleaning and deodorizing. However, when you are done and it is time to clean up the dirty water bottle be prepared to see all sorts of hair and other yucky solids that the machine picked up. I used toilet paper to retrieve and clean out those solids before dumping the dirty water in the toilet. Clearly, I only want to put water into my sewer system without bulk solids so it is important to clean out canister as best as possible. Then you need to either dry these pieces or let them air dry. Pros-does a good job, easy to use, set up for a while with cleaning fluid and other components. Cons-no accessories for upholstery, etc. and ultimate clean up of dirty water bottle.

    I would recommend this to a friend