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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1499 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers regard the CrossWave Pet Pro All-in-One Multi-Surface Cleaner as easy to use, especially for cleaning pet hair and multi-surfaces like hardwood floors. It is also considered a time saver and lightweight. However, some customers have concerns about the cleaner leaving streaks, requiring frequent cleaning, and having weak suction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,498 reviews
  • Rated 5 out of 5 stars

    Saves Me Time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have hardwood floors, throw rugs and dogs. This machine in easy to use and does a good job vacuuming and mopping my floors at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    Junk do not buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money on this. Very disappointed! First off it doesn't get close to the wall edges and leaves about 1/2 inch that never gets cleaned. No matter what you do it won't clean against the walls. For carpets it doesn't do a good job. All this cleaner is good for is floors and rugs but I have to use a hand mop to get the edges of the walls clean. It wont clean in the corners either. If your looking for a good carpet cleaner go with BISSELL - BISSELL® TurboClean™ PowerBrush Pet Deep Cleaner - Electric Green which will clean your carpets good.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Please Do Your Research

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item with hopes to cut my cleaning time in half. I have a husky/heeled mix and a border collie/pit/boxer mix. I swept my floors prior to trying this machine. I have vinyl plank flooring and this machine left streaks and did NOT clean my floors even after 3 passes. This machine make work for some but definitely not for me. I did return this machine. Please do lots of research and read ALL the reviews.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent two in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cleaning action but don’t like all the little components of the machine that need cleaning after each use.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Too Loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned mine after one week. It’s way too loud for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product--not good for small messes as you have to take everything apart to clean after.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite thing in the house. Messes and spills get cleaned up so quickly and efficiently. I love this vacuum it’s Amazing !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality easy to use product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In our home we have a tiled area of over 800 Sq Ft This machine makes cleaning so much easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Christmas gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my daughter for Christmas She loves it

    I would recommend this to a friend
  • Cons mentioned:
    Streaking

    Rated 2 out of 5 stars

    It sucks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It leaves streaks super bad and left some nicks in my flooring. The only thing it’s good for is scrubbing off some hard stuff on the floor but tbh it sucks and I wouldn’t purchase it again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well on my kitchen floors. I will be using it to mop my whole house!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CrossWave is my best pet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Pet Pro between my pets and the cute little old man that lives here it has learned to fit in my right hand very well. It is my right-hand tool.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not that great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not as easy to use as the videos say. Cleaning up nasty things, you will have to change the mop heads out, other wise I feel like I’m smearing things.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it come with two brushes its very powerfull and works well on the tile

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good idea but not ready for prime time

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nifty little vacuum mop. I love the concept but the execution sucks. Cleaning it after every use is so gross. And the battery doesn’t last long to boot. I got the Bisswell cordless spinwave instead. At least when I’m done using that I can throw the pads in the washer and not deal with rinsing the whole machine out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t clean as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this. I have a short-hair chihuahua so she doesn’t shed much but decided on the pet version for this reason. It does pick up stuff on the ground fairly easily but the mopping doesn’t clean well. I had a $100 s h @ r k steam mop from Target I used to use. I steamed over the floors after using this to see if it would pick anything up. The heads came back dirtier than they’ve ever been and I was shocked since this has so many good reviews and came highly recommended by a few nurses I work with. It’s also a little heavy so if you have wrist/shoulder problems, you’ll also feel it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A1 product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for such a quality product works great! Can’t even tell the spill was there

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Vacuum

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a bit of a pain to clean and maintain but it does get the job done. Wish it had a better time on hard surfaces but it can be used on them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Not enoungh bang for this Bissell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad product. It did stop working but when it worked it cleaned good. To much carpet for this product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great but some issues

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty expensive vacuum but its great as a two in 1. The only issue is the parts and replacement, im constantly having to figure out what needs to be replaced as the vacuum tends to leak

    I would recommend this to a friend