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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1499 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers regard the CrossWave Pet Pro All-in-One Multi-Surface Cleaner as easy to use, especially for cleaning pet hair and multi-surfaces like hardwood floors. It is also considered a time saver and lightweight. However, some customers have concerns about the cleaner leaving streaks, requiring frequent cleaning, and having weak suction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,498 reviews
  • Rated 5 out of 5 stars

    Get one!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job. Really like the ability to do multiple floor coverings with out changing machines.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Design. Poor Concept?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure this product is fine if you want to sweep, mop, and then use it. However, I did this: I vacuumed, emptied the container, checked that there wasn't any pet hair stuck in the container (as it does on any vacuum), and then went back over my hard floors with the cleaner in this. It was a disaster. Many of the parts are removable, but they were covered in caked pet hair and a cakey, stubborn mud from the fine dust that had been vacuumed off my floors. I spent longer cleaning out the flexible hose inside the swivel (which is not designed for accessibility) than I would have spent if I'd gone over the floors on hands and knees with a rag. It was full of that same mud and caked pet hair. (If you're wondering what type of dust this is; I'm in the Midland-Odessa area.) How is this a *pet* pro device again? I kind of think Bissell should recall all of these and issue an apology. I wonder if anyone leaving a positive review has had theirs long enough to clog up the flexible hose in the swivel yet...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We paid a lot of money for this vacuum at my wife’s pushing. She thought it was the best as did I from reviews. It does not clean deep like we thought and the clean up is difficult. My wife, well let’s say I put it together after it’s cleaned. For the money I would have hoped for a deeper clean and easy disassemble.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Loving it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Favorite vaccuum so far! I used to own the wireless one and honestly, it wasn't worth the "convenience".

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OK...small filter area that gets topped up easily. No motorized drive system...no hose attachments. We will keep and use in office but will end up buying another type for home use

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bissell crosswave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very well. Just remember to squeeze handle going forward and release trigger on your way back. Took me some time to learn that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wife picked it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifey says she likes it. So I guess it's good to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect for home and business, I recommend to everyone!

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 2 out of 5 stars

    Good vacuum cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good vacuum cleaner but come with hassle if you want to keep it clean. It works for daily dry vacuum but I prefer the old bissell symphony which was better then this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans Amazing!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought my floors were clean before, but the amount of dirty water I get now is amazing. I feel so much better about the cleanliness of our home!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Waste of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine itself is okay, but the quality you get from this is terrible. It takes multiple passes to get something cleaned. My $60 steam mop does a better job than this thing. Definitely not worth the price tag.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    One of the best investments!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the beat investments ever made!!! Strongly recommend....

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Wonderful all in one

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its amazing, the tank is small so it will take some trips.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tied down by the cord

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good. Should have bought the cordless version though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price in south west Florida and our salesmen Tim was the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy, she’ll love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this a week ago and my fiancé has used it about 10 times so far. General clean up, mud from the dogs, spills, this thing does it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for hard floors and area rugs. Left an amazing clean feeling on the hard floors and cleaned the area rugs very good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BISSELL CrossWave Pet Pro All-in-One Multi-Surf

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BISSELL CrossWave Pet Pro All- in-One Multi-Surface Cleaner is a great product and super easy to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Satisfied

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appliance is just ok. It takes longer to use this surface cleaner than it would take to get the mop and get it over with.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    clean

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great. my old one sprung a leak but the new one is fantastic and i love it on my floors. i just wish it was more flexible.

    I would recommend this to a friend