Customer Ratings & Reviews

Just a regular vaccum nothing special at all. Not worth the price

Horrible! don't like, I couldn't return it, because the time, but I don't recommend this product, I been use it 3 times, and doesn't work, floor doesn't look clean

If I could go back in time and change one thing in my life it would be buying this vacuum. I spend more time cleaning the vacuum than I do my floors.

Bought it in January, now it's spoilt, I got a burning smell while using, switched it off. Then turned it on again and it wouldn't switch on! Something definitely fried inside.

I returned the product because it was not cordless. It was my fault for assuming it would be cordless. We purchased the CrossWave Pet Pro MAX which is cordless instead.

This did not work well for pet hair...kept getting gunked up....had to dump often...nasty

I was so excited to get this and so extremely disappointed that I will be returning it. It drips everywhere and doesn’t do either job well.

We have two yellow labs and hardwood floors. The CrossWave just pushes the hair around. I believe it’s a design flaw. It does seem to pick up a lot is dander but the hair no so much.

The handle was very heavy and uncomfortable to use repetitively. I returned it because it didn’t fit my needs or purpose.

I have five dogs and I love this floor cleaner. It’s works on hardwoods and tile.

After 2 days in a house with 2 huskies, it overheated.

The Bissell CrossWave Pet Pro All-in-One Multi-Surface Cleaner is supposed to be all things for floor cleaning. A vacuum and washer for both hard floors and carpets. Like many devices that try to be an all in one,The Crosswave is not the best at all the functions but does do them relatively well. Will it vacuum as well as an dedicated vacuum or clean a carpet as well as a dedicated rug shampooer ? No. not even close. The vacuum is average at best and it is just not powerful enough to be a good carpet cleaner ( if you do not have strong suction you will not have a good carpet cleaner.) It is at best, a spot vacuum and light spot carpet cleaner. However, what it does well is is clean hardwood floors. My house is pretty spotless and I regularly clean my floors. So I did not expect much and , frankly, did not see much happening at first. But upon closer inspection, I could see the waste water definitely dirty – it was cleaning dirt that I could not even see at first. To clean, I made two passes with everything active to clean and then one slow pass to with the solvent/water not engaged ( vacuum mode.) The vacuum mode after washing the floor dries it nicely. There was minimal moistness on the floor after using the machine to dry. Now back to the the carpet cleaning function, I do not have pets and my carpets are very clean. So I did not have the opportunity to test it on anything heavily soiled. When I did test it, I found the cleaning to be mild and it left a bit too much of water/solvent on the carpet . In my opinion this was a direct reflection of the suction power and indicative of not being powerful enough to be a carpet cleaner. To be fair, Bissell promotes this a multi-surface cleaner and not a carpet cleaner but I could see how some may expect more in the that respect. Assembling the Crosswave is easy - simply slide in the handle and attach the water and solvent tank. It literally took under 60 seconds. The cord is relatively long but there is not much in the way of cord management. With the unit running and the trigger for the water and solvent engaged, the machine was quite loud. Manageable but definitely loud. The cleaner is very light weight and easy to maneuver. So the big question, will you like it? The answer is maybe. If you set the proper expectations that this is mainly for hardfloors with the occasional spot clean of a rug then yes. If you expect it to do a deep clean of carpets or if you have thick carpets then no. I do not think Bissell was designing the machine to the be the best of all worlds, it was designed to be multi surface cleaner and you have to give up some of the strengths of a dedicated machine for the respective function to do that. I am going to recommend the unit based on the good hardwood floor cleaning and if you need more of a carpet cleaner, look to the Bissell dedicated carpet cleaners.

I had no chance to use it. Opened the box and there was used shock wave vacuum inside.

Doesn’t pick up any dog hair, requires a lot of maintenance with the roll and making sure everything is dry

I did not like the mopping feature at all. Vacuumed great.

Did not clean like I imagined off of tik tok reviews Also it broke not long after purchasing

May only recommend for small area cleaning. Takes too long to clean machine when finished not very feasible for a quick clean up

This is almost a toy, my wife stated almost within a few minutes it’s going back, at Best Buy, I told her it looks like a toy...don’t buy it...but she had to find out for herself

Doesn't pick up hair well at all. Just pushes it around.

Will buy it again, like the quality the best if two worlds.