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BISSELL - CrossWave Pet Pro All-in-One Multi-Surface Cleaner - Grapevine Purple and Sparkle Silver-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 268 reviews

91%
would recommend to a friend

Pros

Cons

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  • Rating: 4 out of 5 stars

    Deep cleaning, but not "convenient".

    Posted
    Namdnas
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    We have a semi-new manufactured home (doublewide) and it has "floating" hard floors in the kitchen, theater room, bathrooms and utility room. These floors are awesome and always super-shiny. So, we've been looking for a good alternative to using the Swiffer. Does this make a good alternative? Well, it depends. Unboxing it, there sure are a lot of parts. My wife was excited to try this out and give it a few good test rounds. We wanted to take our time testing this to see if it really did make a good (ahem, permanent) replacement to conventional mopping or using the Swiffer Sweeper wets. I will say, unboxing, there's definitely the wow factor. It's super nice, heavy and you really feel you got the value from it, quality-wise. The main thing I loved about it was the really long cord. For us, this is pretty much the equivalent to our carpet cleaner, but for hardwood floors. Also, the fact that you don't have to worry about sweeping before using it is awesome - we have a beagle/hound mix dog and she sheds like CRAZY. We have a robot vacuum that we run about every two days and does an excellent job on both hard and carpet floors, so, there's not too much that this has to pick up while cleaning the floors. But it does a great job getting anything that is there! The water container seems small at first and doesn't feel like it holds that much water. However, we were able to do all of the hard floors in the house and still had about 1/4 of the tank remaining. They give you two small bottles of the cleaning solution and it really makes the floor/house smell great after using. But...and this is the only "but" for this product. After each use, it does take a while to disassemble, clean, dry and put up. Plus, it's pretty big and bulky. So, while it does an awesome, deep clean on the hard floors, we will probably stick to our Swiffer Wets just for quick, convenient cleaning and just break out this cleaner about 4x a year or so (which is also about when we clean our carpets) to get that nice, super cleaning of the floors and the shine from it. In addition, expect some upkeep expense to this in having to buy the cleaning solution and, as time goes on, the replacement "mop" heads. They include two and it's really convenient to clean and let dry in the way it's set up. But, once these wear down, you will eventually have to buy replacements. Not sure how much this would be in comparison to say, buying replacement Swiffer Wet pads. Overall, I would give this a 5 for performance, but a 3 for general-use functionality. The total time it take to clean the floors (as you have to go semi-slow) with it and the fact that sometimes it doesn't pick up all the water from the last "sweep", I can't recommend breaking this out several times a week to keep your floors clean as compared to using something quick and simple like a regular mop or a Swiffer. But it's a nice addition to the carpet cleaner for that once-a-month (or few months) cleaning. Regardless, I'm going to give this a 4-star rating, as I do recommend it as an investment based on the build quality and how well it does clean.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It does all things but set proper expectations.

    Posted
    TechnicallyCorrect
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    The Bissell CrossWave Pet Pro All-in-One Multi-Surface Cleaner is supposed to be all things for floor cleaning. A vacuum and washer for both hard floors and carpets. Like many devices that try to be an all in one,The Crosswave is not the best at all the functions but does do them relatively well. Will it vacuum as well as an dedicated vacuum or clean a carpet as well as a dedicated rug shampooer ? No. not even close. The vacuum is average at best and it is just not powerful enough to be a good carpet cleaner ( if you do not have strong suction you will not have a good carpet cleaner.) It is at best, a spot vacuum and light spot carpet cleaner. However, what it does well is is clean hardwood floors. My house is pretty spotless and I regularly clean my floors. So I did not expect much and , frankly, did not see much happening at first. But upon closer inspection, I could see the waste water definitely dirty – it was cleaning dirt that I could not even see at first. To clean, I made two passes with everything active to clean and then one slow pass to with the solvent/water not engaged ( vacuum mode.) The vacuum mode after washing the floor dries it nicely. There was minimal moistness on the floor after using the machine to dry. Now back to the the carpet cleaning function, I do not have pets and my carpets are very clean. So I did not have the opportunity to test it on anything heavily soiled. When I did test it, I found the cleaning to be mild and it left a bit too much of water/solvent on the carpet . In my opinion this was a direct reflection of the suction power and indicative of not being powerful enough to be a carpet cleaner. To be fair, Bissell promotes this a multi-surface cleaner and not a carpet cleaner but I could see how some may expect more in the that respect. Assembling the Crosswave is easy - simply slide in the handle and attach the water and solvent tank. It literally took under 60 seconds. The cord is relatively long but there is not much in the way of cord management. With the unit running and the trigger for the water and solvent engaged, the machine was quite loud. Manageable but definitely loud. The cleaner is very light weight and easy to maneuver. So the big question, will you like it? The answer is maybe. If you set the proper expectations that this is mainly for hardfloors with the occasional spot clean of a rug then yes. If you expect it to do a deep clean of carpets or if you have thick carpets then no. I do not think Bissell was designing the machine to the be the best of all worlds, it was designed to be multi surface cleaner and you have to give up some of the strengths of a dedicated machine for the respective function to do that. I am going to recommend the unit based on the good hardwood floor cleaning and if you need more of a carpet cleaner, look to the Bissell dedicated carpet cleaners.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Floor cleaning made easy.

    Posted
    nkpstudios
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    Setup and Use 5/5 This product was so easy to setup and use. I didn't need instructions and was ready to go in around 5 minutes including the filling of the reservoir. A few clicks and presses and you are off to clean. It has a really long cord of 25ft so you can get busy and not be interrupted by plugging and unplugging. You just need to press the type of floor you are working on and squeeze the trigger. Build Quality 4/5 Built almost entirely of plastic, it feels like it will last a while. If you owned Bissell products in the past, you can expect the same as far as built quality. I only worry about the brush head cover if you hit it on a refrigerator or something metallic. Being plastic, I worry about cracking but only time will tell. The brush roll is made with two materials. It feels like a soft microfiber material for the bulk of the cleaning head with one row of a nylon scrub brush spiraled around the head. This thing is just amazing. I was worried about it leaving a lot of water, but the suction on this thing is very good. I didn't see any scratching which is a plus. Performance 4/5 I took away a point because it doesn't do as well on area rugs. The area rugs absorb a lot of solution before being ready to clean. It is NOT a carpet shampooer so don't buy this if that is what you are looking for. It works decent for "freshening up" tired area rugs. I used this on a low shag rug which is the type you find in doctor offices. It was difficult to clean with it because the area rug kept getting sucked up so I just gave up on it after a while. On hardwood and any other non-porous surface it works perfectly. I experienced dry times of anywhere between 5 and 8 minutes. It doesn't spray tons of cleaner which is why it is safe for porous materials too. It doesn't leave floors very wet and you always get clean water on the surface. I cannot say enough about how well this thing cleans. Suction on this machine is excellent so it leaves floors only damp not soaked. +Things I Like+ + Easy Setup - like I said earlier, I was up and running in less than 5 minutes. + Easy Cleanup - press the release button and flip the top on the tank and dump. Easily rinses and clean up in the tray is simple. + Long Cord - at 25ft, you have plenty of room to move around. + Large Area Cleaning - this solution reservoir seems to last forever. I cleaned my kitchen to test it and still had more than half left. I then cleaned a runner area rug that was the length of my counter and still have more than half. + Lightweight - my wife and I had no problems maneuvering this while cleaning. + Vacuum and Mop at once - You don't need to sweep or vacuum before using this, it saves you a step. -Things I Would Change- - Water Not Heated - if you are trying to clean, you would expect some sort of heating for the solution. You can put hot water in the reservoir but depending on how long you are cleaning, it may not maintain its temperature. - Different Brush Heads - I would like to see a brush made with only the microfiber and another one with scrub brushes. Maybe a squeegee head to dry floors quicker too. - Lack of Colors - I'm not a fan of the purple. I hope other options come soon. -=THE VERDICT=- The value and time savings you get with this, it is a MUST BUY! If you are tired of a mop and a bucket… BUY THIS! If you are a clean freak and want to easily clean your floors… BUY THIS. If you have hate sweeping before mopping… BUY THIS! I don't see myself going back to the old fashioned way of cleaning floors. BUY BUY BUY!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The Swiss Army knife of floor cleaning

    Posted
    TheTruQ
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    Cleaning the floors… Vacuuming the carpet… Tedious, but necessary jobs that (hopefully) every household endures. Add a pet, and it just evolves into a full out job in some cases. Enter the Crosswave Pet Pro from Bissell. A vacuum meets floor cleaner dynamo designed to serve as a true ‘floor cleaner’ of sorts. The Crosswave comes in a nice, tight box, packed to perfection. While unboxing, the first thing you will notice is that the looks don’t do it justice from a quality standpoint. It looks like one of those inexpensive handhelds, but it’s actually very well built and sturdy. It requires a small amount of assembly, but I was able to snap the parts together without the instructions. There is an additional brush, as well as a tray designed to store the vacuum/cleaner when not in use. When I first saw this tray, my mind immediately went to the thought of convenience (more later), and this definitely has to be part of the intent, along with protecting the floor where storing. The Crosswave Pet Pro is relatively light, and it needs to be. The fact that it carries water adds considerable weight. Everything we use today is going to smaller and lighter. While this device is considerably small for what it does, you will feel the difference water makes from a mobility standpoint. The vacuum runs at a decent noise level. It’s not quite as loud as my carpet cleaner or one of my other vacuums, but it’s not the quietest I’ve used either. How does it perform? Well, for a swiss army knife of floor cleaning, the Crosswave does an admirable job. It can handle just about any surface type – I wouldn’t dare use this on a shaggy carpet. It’s not quite as robust on carpets as a carpet cleaner, but it’s pretty good. The fact that it is targeted for standard, day-to-day use is what is notable. You can basically start vacuuming the room (any floor type), notice a spot or grimy area, pull the trigger for wet action, and continue your routine without missing a beat. The concept is tremendous, and the execution isn’t half bad either. I guess Bissel is trying to make it easier to get a better clean. Which leads me to my next point: I’d love to use this thing for regular floor tidying – once or twice a week. My problem with doing that is the device cleaning. Because of the wet-dry aspect of the Crosswave, you have to clean it as you would any carpet cleaner. That becomes a bit tedious over time, and actually, can become a turn off for consistent use – sort of like most of our carpet cleaners are. It’s not a terrible chore, but in comparison to the cordless options of today with their bagless dust cups… I think you get the picture. Where I think this device may shine is in cleaning hard surfaces. Instead of pulling out the broom and mop, or the spray sweeper, the Crosswave Pet Pro can easily handle that job in one step, leaving your floor dry in the process. That is definitely worth the look. Overall, this is a good product that is waiting to be great. Sometimes the utility knife solution can either be too much, or prevent a device from being better than average at any of it’s uses. This little baby is effective. It is a great design that, for the most part, gets the job done.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for simple cleaning

    Posted
    Marine778
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    I have no real comparison as this is the first time I have purchased any sort of carpet cleaner. I liked this one for the versatility of its ability to do multiple surfaces as well as deal with pets. Before I have used the rental machines at the local big chain store, but again this is nothing like those sorts of machines. Out of the box, it is easy to put together and takes maybe a few minutes. It comes with two brushes and a tray to rest the machine in while it dries (see picture). So because it is smaller, this is definitely for smaller jobs or areas. I think it would be ideal for an apartment or a smaller house. Personally I have used it mostly on the carpeted area of my home, but it worked equaly well on hardwood. I didn’t use it too much on the hardwood, because I was not sure how it would work or if it would cause damage. So I was careful and made sure to wipe up I any excess water to make sure it was okay. I did not have any issues, but then again I was again very careful. I did not try it on my area rug, because I am very particular the rug. The roller brush is really well made and functions very well. It has rough brushes and smooth brushes all combined that work well on the various surfaces you use them on. The rough parts of the brush really grab up any hair on the ground. Really well in fact. You can use this as a floor cleaner or as a floor cleaner and a vacuum at the same time. So basically you clean and vacuum at the same time. The vacuum is okay, I prefer to use a stronger vacuum to go over the surface first. So it comes with a few small sample bottles of cleaning solution. A little goes a long ways, and the smell is pleasant. It also cleans well and I did not notice any residue or shampoo left on the carpeted area. It has two compartments, one for putting the solution in, and one for emptying the dirty solution. Simple and straight forward. So, again this is a small job small area machine, but it does that much very well. It is fairly small and stores easily in the closet. The drip tray allows for easy worry free clean up afterwards. I recommend this to anyone that needs a good spot or small area cleaning device. For that I think it will be a good work horse.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    OMG

    Posted
    ohmichea
    • Verified PurchaserVerified Purchase
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    Ok first let me say that I have tried MANY floor cleaning products from steam mops to hard floor cleaners, roombas, dyson, you name it. I have a whole house of laminate and tile and 3 cats and a 100lb Labrador. I am always cleaning up something. Okay.... First things first. This mop/vac is awesome. I mean it. I read the reviews and was thinking ehh it's probably all hype and this thing is super pricey. I decided to try it and was fully expecting to return it if it was not worth the price. My house is mainly white tile with white grout and laminate. One of my pets is always puking. My cat actually puked some kind of brown hairball liquid all over the tile and it dried on. Normally I would have to soak it with cleaner, let it sit and then scrub it. I decided to try this machine on it. Shut the front door! This thing removed dried on cat puke and it removed it from the grout also! I didn't have to touch any of it. I was SOLD right there!! I used the area rug setting and made like 3-4 passes over the puke and it was all gone. Even the grout was clean. Amazing. Reminder: The puke was DRIED on. I also used it just for normal cleaning and it works so good. I had some serious hair on the floor and paw prints, etc. This got my floors clean with no streaks. You do have to go slower than you would with a vacuum but I think cutting out the extra steps equals it out. I had to fill it and empty it 3 times to do my whole floor area. I can tell this gets into the grout and cleans minor dirt. If you haven't cleaned your grout in 20 years I don't know what it will do. My grout is clean but an occasional smear or spill this mop will clean it. I use this strictly on the hard floors. I have some area rugs and I use my dyson on those. I have no interest in getting my rugs wet so this review is mainly just for hard floors. The pet version has a hair catcher in the dirty water cup. I believe that is the difference from the regular crosswave model. The catcher is helpful to me that I can throw the hair/ large debris in the trash and dump the dirty water in the sink. I'm glad I got this model. Overall to me this is worth the money. I fact that I can clean up pet vomit without touching it was the best part for me. And it actually works and does a good job. The cleaner is good and leaves my floors clean and without streaks. It has a light smell. I actually bought more I liked it so much. I would totally recommend this thing and I do not like to pay this much usually but you would have to pry it from my dead hands now!!! Great product!!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as convenient as I'd like

    Posted
    ricks
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    This multi-surface does a decent job cleaning floors and rugs – no complaint about its core functionality. But there are a few shortcomings that keep me from rating it higher. First, because it collects dirty water, it requires cleaning after every use, no matter whether it's a small or large job. This point probably applies to all appliances in this category, not just this one. And since most jobs are small, it's more work to clean the vacuum than it is to clean a small spill. If you’re planning to use this as part of a regular routine or for large clean ups, then it makes sense to consider. Second, there is no edge cleaning. Deep corners, base boards, and other edges will have to be attacked with other tools. It has no attachments, even for dry vacuuming. Third, the trigger for releasing solution is badly placed. When pushing the vacuum around, it's easy for your fingers to slip to the trigger, releasing fluid when you don't mean to. Lastly, for lack of a better description, the overall feel of the appliance is clunky. The misplaced trigger above is one example. Another is it's easy to spill cleaning fluid when trying to pour it into the clean water tank because of the spout design. And once you fill the clean water tank, it's easy to cap it in a way that looks closed, but isn't. The result is water quickly leaks through the bottom and onto your floor. And finally, when emptying the dirty water tank, the strainer is not snapped to the tank so if you forget it's there, it will fall out when you turn over the tank to pour out the water. Now imagine your kids or pets cause a mess and you’re in a hurry to clean it up. When you’re in a rush, you are less likely to pay attention to details like capping the tank properly, keeping hands away from the trigger, etc… You can argue this is all user error, but I think its overall design is not good for when you’re in a hurry. Certainly you'll remember all these details after a few uses, but its first time use could have been thought through better. As a result, I can only recommend this if you’re planning to use this methodically.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    It really works great

    Posted
    Muffin
    • My Best Buy® Member

    I received this dual appliance as a gift and I am so impressed. It's easy to clean and the entire kitchen was able to get cleaned on a full tank. I'm not a decent sweeper so I always leave trash / fur behind and moping was a nightmare with the traditional mop and bucket. I had to refill mop bucket several times and the area would still look as if I done nothing. It made me just want to get rid of the furry pet kids. But now clean up was super easy. I never saw the floors look this clean since the vinyl was installed. I can even clean the rolling brushes due to that special tray feature Bissell included. All I had to do was put the gadget together which was just the handle, clean water jug and the filter and the dirty water container it only took about 3 mins and no tools needed. I filled the jug to the water line for large areas then I added the included cleaning solution to the solution fill line. Then I plugged it up and put my foot on the vac's head and tilted the handle back then pressed the bare floor button and squeezed the button under the handle for 10 secs then I started mopping and vacuuming the not so great swepted floor. I would remove my finger from the button underneath the handle at times just to give the water sprayer a break from spraying the floor and releasing that button also allows the machine to suck up the water from the water. I also had a fan blowing on the floor as I mopped and the floor wasn't even wet looking but it was extremely clean. Then when I was done I pkacesu the vac in it's tray and poured hot water into the tray's bucket holster and then I tilted the vac / mop back and pressed bare floor button and it started spinning while inside the cradle tray so it could clean the brush. I even pressed the button under the handle for 2 secs so it could release some solution into the tray then I let the button go & it sucked all the water up from the cradle. Then I turned it off and Cleaned everything else which was super easy. Pets watched the whole time they liked the clean floors too.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Cleans Thoroughly, But Not Without Issues

    Posted
    tgharrell
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    This was used on hard floor. It works on area rugs as well, and it could yield different results, but this was not tested. Mopping is laborious, and having to travel back and forth between a sink and the area I'm working on to clean and wet the mop gets tedious. I've used other methods, but they all largely result in not being versatile enough for cleaning hard floors. After giving this product a go, I found mopping can be done better, though it does have some issues that could be easily addressed. The CrossWave Pet Pro is a very simple tool to use. It has two settings—area rug and hard floor—and works just like a vacuum cleaner. It's easy to push and pull, and the swivel is a great addition for better maneuverability. To start, you add solution (this comes with two small bottles) and water to the clean tank. Then it's ready to go. I used this on vinyl floor, one of which is frequented by dogs, and this left them looking clean and shiny. The brush roll cleans deep and thorough, and it dries fast. It really is a great brush! But while it gives great results, the cleaning and clean-up process can sometimes be frustrating. The manual says to spray the solution when moving forward as well as backward. I found that a regular mop is faster in wetting an area than the CrossWave Pet Pro, as it seems to eject a small amount of solution in lengthy intervals. I'll often move forward and backward and still not see any of the rolled surface wet. It's better to go slower, both when wetting and drying. The brush roll keeps itself pretty dry most of the time, as the vacuum is taking in all the liquid. This is what allows it to dry the floor fast. Sometimes the solution seems to leak though, and I'll have to go over an area again to get it to where it'll dry faster. But if you don't mind waiting for an area to dry slow, there is little need to go over areas again to get them dry, since it's not a severe leak. The swivel could be wider for tighter spaces and areas. Don't expect this to get into any corners or within about half an inch to an inch of any wall—it fails to reach in this regard, and you'll have to do clean it another way. The clean-up is overall easy to do, but it takes a while. I actually enjoy cleaning the brush roll. Place the cleaner on the parking tray, pour in some water, and turn the cleaner on. The dirty tank has a strainer for hair and other dirt debris, which I find great. You'll have to clean the tank, cover, and strainer. It's good to check the filter, too. All these pieces will need to air dry before putting it all back together. Again, easy to do, but it can take some time compared to other cleaning methods. I would love to give this a perfect rating, but ultimately it's having to go over some areas again due to it not getting wet, as well as not reaching certain areas along walls and in corners that I am unable to give it that. When it does clean, it's very thorough, and it works great for people with messy pets. The messier they are, the better this will clean. But a product designed for cleaning not allowing me to clean the entirety of an area and sometimes causing some frustration for not wetting when it should isn't good. I'd still recommend this product, but you'll need more than this to clean an entire area.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Vacuum and Mop in one

    Posted
    DavidJr
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    The CrossWave Pet Pro is one of those devices I wish I had this past winter. With the combination of snow, mud and a dog I constantly had little prints of mud in the house. My main floor is laminate wood so it usually required a quick sweep before breaking out the mop and bucket. Now I can just put some warm water and a little bit of the Bissle Multisurface Pet floor cleaning solution, in what looks like a sports bottle, and do all the cleaning in one. The Crosswave is super simple to put together when it comes out of the package. It comes with a spare brush and two sample bottles of cleaner that will get your through about 4 large area cleanings. The directions may feel a bit overwhelming when you notice all the details for cleaning, but it’s not much more than another other liquid based cleaning system. The main key to realize is that you never want to let anything wet and dirty sit around for long. The tray that it came with makes for an easy rinse of the brush and prevents the little drips of water that will eventually come down as it sits for a bit from settling on your floor. The packaging shows the multi-surface as sealed wood, area rugs, tile and laminate. Rugs are meant as area rugs and not carpet. However, I have used it to clean some low pile carpet without issue. It’s just a little hard to push if the carpet is any thicker and it’s not designed to be a carpet cleaner. My basement is mostly standard tile and was a bit painful as it caught several of the tile edges. You just have to take it easy in hopes not to break something. This has essentially replaced my mop and broom and made cleaning a lot easier. I prefer a wet cleaning system as it helps pick up dirt and dust instead of stirring it up like a dry vacuum or broom. The more it is used, the cleaner the waste water is beginning to look, telling me that my house is starting to stay a whole lot cleaner.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for Hard floors, still need regualr vacuum

    Posted
    TrueReviews20
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    This is a well-designed floor cleaner that deserves 4.5 stars. Overall design is well thought out and quite functional. Worked great for all types of pet messes and dirt. This does a good job at cleaning and Bissell did a good job designing the CrossWave. One of the best parts is how easy it is to clean after each use. All the important parts are easy to remove, drain, and clean. The pet hair "strainer" is a nice feature that separates hair from the dirty water, but it can be tough to clean at times with longer pet hair. Glad they included the multi-surface cleaner, which I will probably buy again but I'll be testing with vinegar at some point. It's important to remember this is not a vacuum nor was it intended to be sold as one. It will work on any surface but this is not going to be your regular-use vacuum, unless you have all hard floors then you can (probably) try to use this as your main vacuum. Pros: Easy setup Pet hair strainer Pet friendly Decent Maneuverability Easy empty dirty water tank Separate clean water tank 2 brush rolls Buttons built in to handle Super long cord Easy cleaning Include surface cleaner Cleans well without having to go over many times Pet owners and homes with young children will definitely benefit from this model. The CrossWave in general is pretty well made and seems to be durable. I am very happy with how well the CrossWaves cleans up messes. I generally don't have to go over an area twice as long as I don't move too fast. Hair, pawprints, dirty, sand, all get scooped up and cleaned. It does take a few tank fills to clean one floor of a medium sized homes when doing a deeper cleaning. It's also important to note that your floor will be damp for a little while. The roller is pretty easy to clean and doesn't get tangled up with hair. Most importantly, it's great for any mess. Bathrooms, kitchens, etc will all benefit from this cleaner regardless of pet ownership. Maneuverability was pretty good but not great, I think there is some improvement to be made here, but this should be good enough for most people. The CrossWave is super easy to clean, which was a big plus for me. This vacuum utilizes the popular one touch removal and emptying of the tank, which is a good size and easy to operate. Integrating the surface buttons into the handle is another nice touch in the design so you don't have to bend over or stop what you're doing. They also include 2 rollers which keep this cleaner always ready to go. The rinse tray keeps everything nice and organized. The extra long power cord is very convenient. LED light is helpful but could have been positioned much better. Cons: Multi-surface households will require a good vacuum. Overall, there are not many cons to this vacuum and I think most buyers will be very pleased. I think it's priced a little too high for to lack good vacuum-only functionality. However, this is a bit of a niche product that does exactly what it was made to do. I would recommend this cleaner.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Cleaning Capability

    Posted
    CMCMom29
    • Tech Insider NetworkTech Insider Network
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    I am a fan of Bissell. I own several of their products, including the Spinwave. I expected to love the Crosswave. The Crosswave sounded like the perfect hard floor cleaner – the innovation of the Spinwave coupled with a vacuum function. Opening the box, you have the main unit, the handle (that you snap on the main unit – the only assembly you need to do), two small bottles of cleaner, an extra roller, the instructions, and warranty card. The other items in the box were a little confusing at first – a black tray (that at first I thought was for storage), a clear container, and a black plastic holder. I needed to read the instructions to find out what these pieces were. They are to clean the roller after use. I was a little dismayed by that (cleaning after you get done cleaning), but OK. The instructions for use, though, were clear as mud for me. Was I to use the unit to vacuum first (which what I’d normally do) or would I vacuum the floor and wet it at the same time? I found a couple of instructional videos on YouTube by Bissell and still wasn’t sure. My kitchen has plank-style vinyl flooring. I decided to vacuum first then mop. I was very impressed by the vacuum function, and appreciated the fact that I could do this without having to use two separate machines. We have a very active household, so there’s no shortage of stuck-on spots. Per the instructions, for these spots, I used the Area Rug setting to dispense extra cleaning fluid on the spot, then put the unit with the scrubber running over the spot to remove it. I tried this several times; only one or two spots came off the floor. I was also unsure of whether the floor was getting clean. You spray the cleaner as you move the unit forward using a button on the handle (one button is for area rugs, one for hard floors), then the unit vacuums up the water as you pull the unit back. Using the hard floor setting, I couldn’t see the fluid on the floor. The cleaner smelled great, but I wasn’t convinced much was coming out. So, toward the end of cleaning my combined kitchen/dining area, I used the area rug setting to make sure I was using enough cleaning fluid. This unit is also very loud. I tend to want to mop the floors after the children go to bed. By the time I used the unit and allowed the floor to dry, I felt it too late to “clean” the unit because of the potential of the unit waking people up. Even though I couldn’t see the results immediately, when I went to empty the dirty water bin, I was pleased to find the water was quite murky, meaning it did pick up a lot of the dirt on the floor. The floor looked better as well. This is a good idea that I think needs a bit more work in execution. I would recommend this for daily light cleaning. For stuck-on spot,s though, you may have to go to the Spinwave or use good old-fashioned elbow grease.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for tile flooring, "okay" on low carpet.

    Posted
    TechEnthusiast
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    Pros: Easy to fill and use. Good suction. Detergent goes a long way. Works really well on hard floors and “okay” on low carpeting. Cons: Cleaning the machine after use is time consuming and messy. The plastic guard over the brush is a pain to put back on. I enjoyed the Bissell Crosswave. For such a small machine, it does a really good job cleaning. Assembly was very quick and easy (insert the handle until it clicks and shove the detergent / water bottle in its slot on the back). I was up and running in under five minutes. I have a small apartment with tile and short carpeting. I only filled the detergent bottle up to the “small area” mark as I wasn’t sure how far it would stretch. I’m glad I did as that was sufficient to clean my entire living room and my tiled entryway. The machine did a pretty good job of cleaning the carpet. I was worried that it wasn’t putting out enough fluid, but stepping on the area being cleaned with my sock covered foot revealed that it was indeed quite wet. It managed to pull up a fair amount of cat hair, and it successfully erased some stubborn pet stains. At times, I did feel like the machine was struggling some on the carpeting. When they say "area rug" I think they really did mean "rug" and not carpet. The machine really did a great job on my tile. Pressing the button to switch to the hard floor mode, the machine did a great job of scrubbing the floor to a nice polished shine. Honestly, my tile has never looked this good (even after mopping). The low pile runner I have running down the length of my entry way also cleaned very nicely (using the area rug mode). Cleaning the machine after use was a bit of a bear. The dirty “water” bin had surprisingly little water in it. Don’t get me wrong, it had some (maybe a quarter of a cup?), but the bin was mostly full of cat hair and dirt. Scrubbing it clean took some doing, and I would strongly recommend doing this in a utility sink. With so many little parts and crevices, cat hair managed to get stuck just about everywhere. The plastic shield over the brush came off easily, but it was an absolute bear to put back on. I found the trick was to line up the plastic overhangs on both the left and right sides and then rotate it backwards so that it pivots over them and fits onto the pegs. Shoving it straight down onto the two pegs won’t do you any good. I did not feel any kind of satisfying “click” when reattaching the guard, but the guard appears to be flush to the machine and securely attached. I would strongly recommend this machine (particularly if you have hard floors).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just Buy It!

    Posted
    DogMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is my second CrossWave, first Pet Pro version. My first CrossWave lasted two days short of the two year warranty period. It is in the repair shop ready for pickup. I could NOT be without it for the 2-3 week repair time because I use the CrossWave at least 3 times a day to clean up tile floors from "liquid" spills and paw tracks from my four dogs. I also use it to clean hardwood floors once a week, and spot clean soiled areas on carpet. In short I use the heck out of my CrossWave! Just the thought of having to go back to using a old fashion mop and bucket make me nauseous and my back to ache. For those interested, the difference between the regular Crosswave and the more expensive Pet Pro version are as follows: color, longer 3-year warranty, supplied with tangle free cleaning roller (available for separate purchase for either model), and the lift out strainer in the Pet Pro version. I would recommend that anyone buying the Crosswave buy the Pet Pro version if they have animals that shed, or floors to clean in bathroom areas where we humans tend to shed. The removable strainer basket catches most of the hair that gets vacuumed up and is easy to lift out of the recovery tank and wipe the hair off of as compared to wiping the hair off of the inside of the recovery tank in the regular CrossWave model without the strainer. Before discovering the CrossWave, I purchased 3 of the less expensive Hoover "Floormate" tile and hardwood floor cleaners that all lasted about one year under my heavy use and did not do quite as good a job at cleaning the floors as the CrossWaves do. The Crosswave will allow you to always have clean shiny tile and hardwood floors. Just buy it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great with 5 pets in home!

    Posted
    Steve62305
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    When I received our Bissell CrossWave Pet Pro All-in-One Multi-Surface [floor] Cleaner for evaluation, I turned that task over to the woman who helps keep our home in tip top shape. Our hardwood floors had been giving her difficulty lately and when this product was offered on Best Buy's Tech Insider Network she thought I should request it. When it arrived the unpacking was simple and easy to open. As we removed the Bissell CrosWave from the box I immediately wondered about its long-term durability. It didn't have the heft I thought a floor cleaner should probably have. Of course, being lightweight isn't neccessarily a bad thing when it comes to floor cleaning devices. Assembly was straightforward and basically easy. Assembly instructions weren't really needed. She has used this Bissell CrosWave twice so far, cleaning about 1,200 sq ft of maple hardwood floor each time. Here are her thoughts in a pro/con format. PRO Seems to use a sufficiently good amount of water for cleaning. Isn't hard to push or pull which is important to her being in her first trimester. She said it smells clean. Does an excellent job on rugs, especially the runner in front of our kitchen sink which suffers all manner of insult and grunge. She said it picks up pet hair really well. Which says a lot because we have 3 cats and 2 dogs. She also noted that the pet hair doesn't get caught in the roller. That's an engineering feat in itself. Does a great job on tough spots without requiring you to spend a lot of time on one spot. Rinse and storage tray is a good idea. After use disassembly for cleaning and re-assembly was easy. CON She had one con to mention, but it wasn't sufficient to downgrade a rating. When stopping the machine to go from one area to the next, the Bissell CrossWave leaves a dirty water puddle on the floor. She ended up carrying a rag around to wipe up the puddles. We know it comes from the roller and that's what the storage tray is for. But who wants to carry that tray around while they're using the machine? Overall, we were impressed. The first cleaning of our hardwood floors produced pretty dirty rinse water and the floors were noticeably cleaner afterwards. The second use, a week later, didn't produce nearly as dirty water as the first. Yet, the floors still look even better. So I, or we actually, can definitely recommend to others.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Vacuum and Mop With One Machine

    Posted
    KansasMeddlingMom
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    All the components of this machine came well-packed in one box that has hand holds on either side of the box; that is important to me just to get it in the house. It literally took minutes to set up this Pet Crosswave, with a quick start guide and full owner manual included. I already have a Bissell Pet Vacuum cleaner and I do love the Tangle-free brush roll. On other machines I usually have to get out a scissor and cut the hair off the roller. So, the dog hair gets sucked up from the Tangle-free brush roll and it is not the nicest thing to have the pet hair with the dirty water in the canister. There are 2 small containers of floor cleaner included that have a flower fragrance. I was told by Bissell that this machine is not meant to clean carpet, but rather area rugs because it is not a deep cleaner. I did use this on several area rugs, though, and found that it did a good job cleaning and deodorizing. However, when you are done and it is time to clean up the dirty water bottle be prepared to see all sorts of hair and other yucky solids that the machine picked up. I used toilet paper to retrieve and clean out those solids before dumping the dirty water in the toilet. Clearly, I only want to put water into my sewer system without bulk solids so it is important to clean out canister as best as possible. Then you need to either dry these pieces or let them air dry. Pros-does a good job, easy to use, set up for a while with cleaning fluid and other components. Cons-no accessories for upholstery, etc. and ultimate clean up of dirty water bottle.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A mop, vacuum, and carpet cleaner all in one

    Posted
    Chuck
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I have three indoor cats, so I'm constantly looking for the 'next best' tool to help me clean up after them since my house has carpet, tile, hardwood, marble, and area rugs. This Bissell multi-surface cleaner is great; it's basically a vacuum, mop, and carpet cleaner all in one. The product is fairly light weight and maneuverable so it's easy to use. Assembly is quick, and after checking the manual (or watching a few videos), you should be cleaning in no time. The machine really does a great job of cleaning every floor in my house. The hardwood, tile and marble look freshly mopped after each use, and the carpets are hair free. Occasionally one of the cats will eat too fast and throw up, most of the time on carpet. Before getting this product, the process was to remove the majority of the vomit with a paper towel, then spray the area with a spot cleaner, scrub it with a cloth or sponge, and then vacuum the area. Now, I just clean up the majority with a paper towel and whip out this product; it's a huge time saver. The only issue I have is that it doesn't clean near the edge of walls very well, but that's not a very big con. Cleaning the machine is fairly simple as well, and I really like that it has it's own storage tray so it's not just sitting on the floor. Overall I really like this product. It's light weight, cleans like crazy and saves a ton of time. I'd definitely recommend it, especially if you have pets.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall I'm Happy with this Cleaner

    Posted
    couponkingofjax
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    I have 2 dogs in the house, and sometimes they get into certain things or eat too much and end up throwing up around the house. I had a portable Bissell Pet Cleaner that worked fairly well but the act of getting down on my hands and knees was not ideal. Enter in the new Bissell Crosswave Pet Pro, and I believe I've found my ideal pet cleaning product. The Crosswave does a great job of cleaning, the brush is firm and is able to get into the carpet in a way that my old Bissell could not. The only thing I don't really like about the Cleaner is it doesn't do the best job of really sucking up all the moisture out of the carpet. I understand a little dampness left afterwards, but to me it leaves a lot and you can't really tell if its got it all or not. Cleanup is fairly simple and everything can be rinsed and laid out to dry for 24 hours. Adding the amount of liquid is fairly straightforward as theres a line for water and then the line to add the Soap so you cant get the mixture wrong! Theres 2 separate containers one for the soap and one for the residual thats sucked up through the vacuum. Theres a setting for carpet and wood floors. I've used this on stains around the house that proved to be tough in the past or areas with a lot of dirt and the Bissell does a great job of cleaning overall. The only thing I would change would be to add a button to do a boost of suction to make sure all the water is sucked out of the carpet. Other than that its a great unit and I recommend it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Wet Vacuum, Tad Expensive

    Posted
    Indiaj0nes
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member
    • Top 1000 ContributorTop 1000 Contributor

    What's In the Box ----------------- 2 Multi-Surface Pet Brush Rolls Multi-Surface Pet Formula with Febreze Freshness Rinse & Clean Out Storage Tray Pet Hair Strainer Summary Review -------------- Its a good kitchen companion if you do heavy cooking and have spills on the floor. Although it has the "Pet" word added to it, you do not need to have a pet to see how well it cleans the floor. It did an amazing job of cleaning my tiled kitchen floor. I now use it twice a week on the kitchen floor. Also, it does a good job on the wood floor, although i get a cleaning lady clean my house once a month, i do use this once a while on my wood floors Detailed Review ---------------- Pros ---- 1. Easy Assembly, almost usable right out of the box, just snap in the right pieces 2. Good maeuverability - this is important specifially when you have to clean the edges. 3. I think this does a good job vacumming and mopping at the same time. Thats why i had said that this works great on my kitchen floor (My wife's a messy cook, hopefully she does not read the review) 4. Good Suction - it can suck out the dust and water very well. So , no mop and pail stuff, this will do the job. 5. The water canister holds good amount of water to be able to mop about 1200 sqft with ease 6. Easy clean - its got a clean mode and it cleans the brushes. 7. Nice LED - its important to have light to know which spots require more cleaning Cons ---- 1. Propeitory rollers, not sure how long will they last. they will cost you about 15 bucks to replace. it looks like each ay last about 6 months (you have 2 of them) 2. its a tad expensive, at 300$, i think you should look for some deals 3. short cord - i would love to have a cord like some of the steam mops. 4. it comes with a small bottle of cleaner and if you are using it with water than just plan water, it might turn out to be costly. I substitute it with Bona

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    A must with our 2 New puppies

    Posted
    Nate34
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member
    • Top 100 ContributorTop 100 Contributor

    We recently lost our 2 Corgis of 14 years, and got 2 new puppies. Well as most of you know most puppies dont come house trained. So with our new full blood corgi, and half chihuahua half corgi this was the case. Our house was starting to stink due to this, so we needed something for all the floors and this fits the bill. They cant seem to decide on the carpet or the kitchen to make their messes while they are trained, so having one that can clean both is a must. And despite it saying its for area rugs it works great on carpet as well. In the box you get the multi surface cleaner, cleaning solution with febreze, 2 brushes, a rinse tray, and the manual. The initial set up isnt hard at all. Just assemble the handle, add the amount of warm water based on the area to be cleaned, mix in the cleaning formula, install the water tank and go. When done clean up takes awhile, but isnt very hard. The brushes remove easily so you can rinse out the tray, tank, brushes, etc. and youll be ready next time. And it works great. I really like that you do not need to vacuum first, you can just run the Bissell and it will wash and vacuum the floor. The cleaner is also lightweight, and able to get into corners, etc. The cable is plenty long (25') for most areas. With the added febreze it helps with the odors associated with pets as well. Despite the included cleaner only being 8oz it lasts a long time, and doesnt require a lot. And of course you can always buy more for like $11 or so. Overall this is a must for those of use with pets, especially those currently in “training”. Easy to use, works great, removes odors, and the cleaner lasts a long time. Great way to maintain clean floors as a pet owner.

    I would recommend this to a friend