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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 23 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers frequently mention the weak steam function of the Symphony Pet All-in-One Vacuum and Steam Mop. Some users reported that the steam stopped working after a few months of use, while others found that it did not clean floors as effectively as a traditional steamer. However, customers generally had positive things to say about the vacuum suction of the product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 23 reviews
  • Pros mentioned:
    Powerful

    Rated 5 out of 5 stars

    Great product for a quick clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality product. I prefer a cord so don’t expect a cordless. The power and effectiveness makes cleaning our hard floors (shown in the picture) quick and easy. We also only use distilled water, not sure if that’s necessary but has been working great to keep the machine functioning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing futuristic steam and vacuum fusion machine

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thats amazing product so I can vacuum and steam at same time . Thats powerful suction with powerful steam mop at same time and best quality machine.

    I would recommend this to a friend
  • Cons mentioned:
    Shrink pads, Weak steam

    Rated 5 out of 5 stars

    I'm in LOVE with this vacuum steamer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG!!! I'm In LOVE with this vacuum/steamer. It works amazing and is literally effortless to use. The only negative feedback is that you can't turn the steam function off and use the vacuum function alone on carpet. You can only use this vacuum on hard surfaces, so you will need another regular vacuum for your carpeted areas. I finally feel like our home is getting clean with this vacuum, and it's obvious on the cleaning pads, and I feel good about that for the safety of my family. One other irritation is that Amazon did not sell the disposable replacement cleaning pads for this device, but they do sell the reusable washable ones. I guess that maybe you can order them directly through Bissell or somewhere else.

    I would recommend this to a friend
  • Cons mentioned:
    Shrink pads, Weak steam

    Rated 4 out of 5 stars

    Good product but has some issues

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum's steam is weak but the vacuum suction is good. The reusable mop pads are very expensive and hard to find (the smell good kind)- (without paying a higher price) The reusable pads shrink when you wash them. But it's does make your floors ( Especially your hardwood floor) very clean looking.

    I would recommend this to a friend
  • Cons mentioned:
    Cleaning reach, Pet hair accumulation

    Rated 4 out of 5 stars

    Needs better design

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job. The only thing is that when you use both the vacuum and steam mop at the same time the pet accumulates in the front where the brushes are. Also because the pad is back a little it does reach all the way the front of the vacuum. But otherwise I am happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Microfiber cloth

    Rated 4 out of 5 stars

    It does a good job of cleaning.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does a decent job...for what it is. If I could change a few things, it'd use a microfiber cloth instead of a terry cloth. I'd also have the water heat up a bit more, it does a good job with steam, but you won't see the steam coming out the sides as if it were a more powerful (and $$$) steamer. I use it to steam clean my wood floors every few months. I feel better using the steam to disinfect my floors. For the price, I'd say this does what it's supposed to. It's not going to get deeper into the floor and help really remove the dirt that gets into the cracks and crevices.

    I would recommend this to a friend
  • Cons mentioned:
    Weak steam

    Rated 3 out of 5 stars

    Good but not great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how easy it is to vacuum and mop at once. However, the steam clean does not get the floors as clean as my steamer does and the steam function is difficult to use. The handle must be squeezed but it is very hard to squeeze. Anyone with carpal tunnel, tendinitis, or arthritis may have a hard time with this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wonderful vacuum very please owner of two dogs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, steam function works perfectly, it can only use the suction effectively in one directional pattern, other than that great item!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Time saver and effective cleaning

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A vacuum steam mop is the best invention. Saves me so much time in cleaning floors. Only wish they had mop pads with scrubbing bristles for the extra dirty floors

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn’t work as well as I thought

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This steam vac works pretty good, but I expected it to work better. I bought this to have a final shine and sanitizer for my floors with a crawling/freshly walking granddaughter. No matter how much I go over the floors there’s still dirt behind. Not the item I was hoping for but ok for mediocre.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Light to handle

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product very light to handle and use my wife loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is light weight and works great. Good for small spaces.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    gone too soon

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked very well, for four months, now I have to outsource a repair for a small part not covered by the warranty. thx guys

    No, I would not recommend this to a friend
  • Cons mentioned:
    Short cord

    Rated 4 out of 5 stars

    Great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all great. But I wish there was a longer cord

    I would recommend this to a friend
  • Pros mentioned:
    Sand

    Rated 5 out of 5 stars

    Best Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great on pet fur and sand. This is the only one that vacuums up all the sand.

    I would recommend this to a friend
  • Pros mentioned:
    Cleans tile floors

    Rated 5 out of 5 stars

    In Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine keeps my tile so clean!l and sanitized!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well on marble floors. Easy to use. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It vacuums while it mops and my floors have never been so clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great steam Mop! Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Nothing more to say. I definitely recommend this steam mop. Vaccuum was unnecessary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a fantastic product, it works wonderfully, you can keep it in any small corner of your house.

    I would recommend this to a friend
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