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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 77 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are pleased with the protection, price, effectiveness, subscription, easy installation, and anti-virus features of the Family Pack (15-Device) (2-Year Subscription). They appreciate the product's ability to protect their devices from viruses and other threats, and they find it easy to use and install. Customers also value the affordability and subscription options, which allow them to protect multiple devices for an extended period.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 77 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great antivirus!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic antivirus to protect you, your family, and of course the grandparents! The online utility also allows you to run remote full scans to computers with bitdefender installed. Amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bitdefender - Family Pack (15-Device) (2-Year Sub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Have used for many years now on my home pcs and mobiles for me and family. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Effective, Protection

    Rated 5 out of 5 stars

    Best security software I have owned

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some security issues, while relying on built-in options, I decided to go back to third-party software for better protection. I watched hours of reviews online and read a lot of articles before settling on Bitdefender. I have been using the software for just over a year now and have to say that this is the best, easiest-to-use, third-party security software I have ever had. It works in the background with zero interruptions to my normal routine. When it catches a bad cookie or malware, it eliminates it and moves on with life. More than once, it has caught a bad link in an email that I thought was legit. I am happy to have it watching in the background. The interface is easy to learn and most importantly, system resources are not overwhelmed. I have it installed on all of the devices in the family and have peace of mind that everyone, along with my network, is protected. I recommend it to all of my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection, Subscription

    Rated 5 out of 5 stars

    An Absolute Must Have for everyone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fantastic product at an amazing Price! Bitdefender consistently rates among the best of the best in its antivirus prowess alone but this product features so much more such as SafePay, malicious Website protection, & Ransomware protection to name a few! This is a 2yr subscription for up to 15 of your devices! Do the math and try and beat that with any other product out there!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Bitdefender gets my highest recommendation.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a retired webmaster and server administrator. I used to get quite a few calls from clients asking for my assistance with removing malware or viruses from their computers. I learned many of them either had no antivirus software, they'd let it expire, never updated it, or they had inferior software. It happened so often I finally told them I wouldn't provide assistance anymore if they didn't get Bitdefender. They followed my advice, and my phone stopped ringing because Bitdefender did it's job. The family pack is a GREAT buy and does a great job keeping my phones, tablets, laptops and desktops computers virus free. I also really like the vulnerability scan that checks for updates. It's a great program overall and gets my highest recommendation.

    I would recommend this to a friend
  • Cons mentioned:
    Vpn

    Rated 5 out of 5 stars

    Bitdefender Family pack should you buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy had a great deal on the Bitdefender Family pack, bought it. Very happy with the product. if you need a password manager this is not for you and the VPN is no good. everything else is great. I had a problem with a program compatibility, customer service responded quickly and solved my problem. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great protection using less resources

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Norton but I was looking for an antivirus program that used less resources because I had an older computer. After checking reviews I went with the Bitdefender family pack so my family's other computers would be covered as well. I have used it for several months and it works great while using less resources.

    I would recommend this to a friend
  • Pros mentioned:
    Effective

    Rated 4 out of 5 stars

    Satisfied - Does its job without being a hog.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this product for 3 years on all my devices. It does appear to be doing what it's intended to do and gets good reviews from most IT websites. Until this year, I was able to get an option of unlimited devices, but it appears to not be an offering any longer. Also, the pricing seems to be increasing a bit each year, which comes with success and new / improved features. The only small concern I have with it is that it causes an OS error (Windows) to come up when it blocks certain websites instead of showing its own error message. It causes the source of the error to be very elusive. Now that I know that, though, it's a minor thing.

    I would recommend this to a friend
  • Pros mentioned:
    Anti virus

    Rated 5 out of 5 stars

    Bitdefender is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been attacked by many viruses and suspicious activities. Bitdefender helped me to stay protected. It has been more than 3 years that I have been using it. I previously used Kaspersky but Bitdefender is better when it comes to live protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    just for all my family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent for my family for all our devices, its easy to use and perfect for apple

    I would recommend this to a friend
  • Pros mentioned:
    Price, Subscription

    Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good antivirus software at a great price from best busy. Just add code to account to extend or upgrade current subscriptions

    I would recommend this to a friend
  • Pros mentioned:
    Subscription

    Rated 5 out of 5 stars

    Bit defender

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems good and worked great and would recommend to others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worry free and great price for two years over the last 6 years.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Piece of Mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product gives me such piece of mind. I don't worry about my computes safety anymore. I feel very protected!

    I would recommend this to a friend
  • Cons mentioned:
    Complex

    Rated 4 out of 5 stars

    Strong protection

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because of the high ratings and the large number of devices it covers. This software has a lot of options which can make the set up slightly complex depending on how much coverage you want. The good news is that you arent forced to use a credit card to install it and so far I have not gotten constant ads asking me to upgrade like I did from Norton.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Vpn

    Rated 3 out of 5 stars

    Easy to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bitdefender is easy to use, it offer a lot of settings to protect your system. I did not noticed any slowdown on my system speed (gaming pc). Price is ok when discounted I bought it at 60 for 2 years. Cons: VPN unlimited not included.

    I would recommend this to a friend
  • Pros mentioned:
    Effective, Price

    Rated 5 out of 5 stars

    Great antivirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this for two years now and find it to be easy to use so I bought it again at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Effective

    Rated 5 out of 5 stars

    So Far So Good...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Bitdefender corporate products before, but never the consumer ones. I've always had good luck with them. So far, this one seems to be working well. It is much less "naggy" about purchasing additional add-on products than my Norton 360, so I'm strongly considering switching permanently.

    I would recommend this to a friend
  • Pros mentioned:
    Anti virus

    Rated 5 out of 5 stars

    Good performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using Bitdefender for some years now. Seems like a solid anti virus, firewall plus other functions. Not the most lightweight, but it doesn't bog down a reasonably modern computer, say an Intel 4th gen. Due for another subscription and right Best Buy currently has one of the best deals on a family pack. About the family pack, now it only let you install on 15 devices, down from infinity.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Bitdefender Really Defend and More

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is a real plus in protection and features it offers and the amount of device I can protect covers my whole family. That is phenomenal.

    I would recommend this to a friend
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