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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 145 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers find value in the Premium Security software due to its user-friendly interface, comprehensive VPN protection, and robust security features. They appreciate the ability to protect multiple devices and the inclusion of a fully featured password manager. The competitive price point and coverage for up to 10 devices further enhance its appeal.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 145 reviews
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Had it 3 years in a row

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great software never experienced slowdown. Thr Vpn is great as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Security for all your devices

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for Bitdefender Premium Security. We feel our phones/tablets/laptops are safer with Bitdefender.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Antivirus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Bitdefender Premium for over five years. It catches everything. The VPN is great. I bought this for myself. But a family member got me the exact same thing. So I'm using the gift first. I tried returning the one I bought but was told digital items cannot be returned. The great thing about this is, after speaking to customer service, they told me that your subscription won't begin until you activate it. So after my current subscription expires in a year, I'll activate the other one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 4 out of 5 stars

    virus scan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to have good security and easy install. I would recommend this.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beware of "auto-renewal"!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this has gone smoothly. Last year, I bought a physical copy, as I did the year prior. I found that Bitdefender had also "auto-renewed" my subscription, so I paid for it twice. Auto-renewed copy was significantly inflated on price. This means that Bestbuy shared my credit card information, but the manager at the local store says that could not happen. I don't believe that. I did not get any reimbursement from Bitdefender for this. I tried.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Bitdefender is a Must Have

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bitdefender is a product i can truely rely on for value purchasing and security. Bitdefender is always improving its product with security updates definitely during useage well before the expiration date of renewal.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Best secure software

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the very first time I use this software and is very secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anti virus

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it was everything I would need for all my equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bitdefender is our Peace of Mind

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bitdefender has been a reliable asset for our computers, phones and tablets. It works invisibly in the background and keeps our components safe.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Quality Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this has been a FANTASTIC product. Much better than other suited I have used, and much better than I remembered

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good coverage and doesn’t slow the computer down.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well year after year. Good coverage of multiple devices. Easy to use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Causes all sorts of problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to switch from another anti-virus/internet security program that I had been using for probably 10 years without any problem. It seemed like Bitdefender offered more protection. Perhaps it does, but it has caused countless problems for me. First, it's not compatible with ChatGPT-- occasionally the AI's responses will not show up because Bitdefender interferes with how ChatGPT displays its responses (ask ChatGPT about this). It's a pain to fix. Then Bitdefender is constantly popping up notifications to tell you about things it's "blocking", with no way to turn those off. Finally, the firewall protection blocks me from easily using the printers in my office. I have to turn off the firewall protection every time I go into the office. I never had any of these problems with my old software. Once my subscription is up, I won't be renewing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy & Safe

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bitdefender was easy to download and has worked with no problems. Scanning is quick and updates are regular. I feel safe using Bitdefender.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased with this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software is easy to install and has everything I need.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best protection I have found by far for the price

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a Great value over the online price through Bitdefender plus it comes with a vpn

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College Professor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! I will be using it in my graduate classes since I am a professor!

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 4 out of 5 stars

    secure financial transactions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has a special place to open financial transactions glad for te extra layer of prtection

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Security Specialist

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. It found a few items my last product did not find. Extremely satisfied. I should have done better research.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Notification of Breaches

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software notifies me when I enter consumer sites if that particular vendor has any current or past breaches in customer information and I love it.

    No, I would not recommend this to a friend
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